Hardware setup troubleshooting
...............................................................................................
77
The product will not turn on
................................................................................................
78
Software installation troubleshooting
........................................................................................
82
Uninstall and reinstall the software
.....................................................................................
85
Paper jams
................................................................................................................................
86
Information on paper
..........................................................................................................
88
Print cartridge troubleshooting
..................................................................................................
88
Information on print cartridges
............................................................................................
89
Resolving print cartridge problems
.....................................................................................
90
Resolving print cartridge error messages
...........................................................................
90
Print quality troubleshooting
.....................................................................................................
93
Wrong, inaccurate, or bleeding colors
................................................................................
94
Ink is not filling the text or graphics completely
..................................................................
97
The printout has a horizontal band of distortion near the bottom of a borderless
print
.....................................................................................................................................
98
Printouts have horizontal streaks or lines
.........................................................................
100
Printouts are faded or have dull colors
.............................................................................
101
Printouts seem blurry or fuzzy
..........................................................................................
103
Printouts are slanted or skewed
.......................................................................................
105
Ink streaks on the back of the paper
................................................................................
105
Print troubleshooting
...............................................................................................................
107
Envelopes print incorrectly
...............................................................................................
107
Borderless printing produces unexpected results
.............................................................
108
The product is not responding
..........................................................................................
108
The product prints meaningless characters
......................................................................
111
Nothing happens when I try to print
..................................................................................
112
The margins are not printing as expected
........................................................................
114
Text or graphics are cut off at the edge of the page
.........................................................
116
A blank page came out while printing
...............................................................................
117
Copy troubleshooting
..............................................................................................................
119
Nothing happens when I try to copy
.................................................................................
120
Parts of the original do not appear or are cut off
..............................................................
122
The printout is blank
.........................................................................................................
124
A borderless copy has white space around the edges
.....................................................
125
Contents
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Contents