Scan troubleshooting
..............................................................................................................
125
Scan fails
..........................................................................................................................
126
Text is incorrect or missing
...............................................................................................
128
Errors
......................................................................................................................................
129
Flashing lights
...................................................................................................................
129
Product messages
............................................................................................................
132
Mechanism error
.........................................................................................................
133
Scan errors
.................................................................................................................
134
Unable to print
............................................................................................................
148
Product might not be correctly installed
......................................................................
153
Product was not found
................................................................................................
157
Product could not find available scan destinations
.....................................................
161
Error occurred while communicating with the product
................................................
163
File messages
...................................................................................................................
167
Supported file types for the HP All-in-One
..................................................................
168
General user messages
...................................................................................................
168
Cannot crop
................................................................................................................
169
Paper messages
...............................................................................................................
170
Out of paper
................................................................................................................
171
Power and connection messages
.....................................................................................
175
Communication test failed
..........................................................................................
176
Two-way communication lost
......................................................................................
177
Print cartridge messages
..................................................................................................
178
The print carriage is stalled
........................................................................................
180
Need alignment or alignment failed
............................................................................
184
Print cartridges missing or not detected
.....................................................................
186
Incompatible print cartridges
......................................................................................
190
Print cartridge problem
...............................................................................................
193
13
HP warranty and support
Warranty
.................................................................................................................................
201
Print cartridge warranty information
........................................................................................
201
Support process
.....................................................................................................................
201
Before you call HP customer support
.....................................................................................
202
HP support by phone
..............................................................................................................
202
Phone support period
.......................................................................................................
203
Placing a call
....................................................................................................................
203
After the phone support period
.........................................................................................
203
Additional warranty options
....................................................................................................
203
HP Quick Exchange Service (Japan)
.....................................................................................
204
HP Korea customer support
...................................................................................................
204
Prepare the product for shipment
...........................................................................................
205
Pack the product
.....................................................................................................................
205
14
Technical information
Specifications
.........................................................................................................................
207
Notice to Windows 2000, Windows XP x64 Edition, and Windows XP Starter Edition
users
.......................................................................................................................................
208
4
Contents