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HP F4280 User Guide - Page 84

Software installation troubleshooting, The Minimum System Checks screen appears - scanner software

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Troubleshooting Chapter 12 • Check other printers or scanners. You might need to disconnect older products from your computer. • Try connecting the USB cable to another USB port on your computer. After you check the connections, try restarting your computer. Turn the product off and then on again. • After you check the connections, try restarting your computer. Turn the product off and then on again. • If necessary, remove and then install the software you installed with the product again. For more information, see "Uninstall and reinstall the software" on page 85. For more information on setting up the product and connecting it to your computer, see the Setup Guide that came with the product. Cause: The product and computer were not communicating with each other. Software installation troubleshooting Use this section to solve any problems you might encounter while setting up the HP Photosmart software. This section contains the following topics: • When I insert the CD-ROM into my computer's CD-ROM drive, nothing happens • The Minimum System Checks screen appears • A red X appears on the USB connect prompt • I received a message that an Unknown Error has occurred • Some of the buttons are missing in the HP Solution Center • The registration screen does not appear • The HP Digital Imaging Monitor does not appear in the system tray • Uninstall and reinstall the software When I insert the CD-ROM into my computer's CD-ROM drive, nothing happens Solution: If the installation does not run automatically, you can start it manually. To start the installation from a Windows computer 1. From the Windows Start menu, click Run. 2. In the Run dialog box, enter d:\setup.exe, and then click OK. If your CD-ROM drive is not assigned to drive letter D, enter the appropriate drive letter. Cause: The installation failed to run automatically. The Minimum System Checks screen appears Solution: Click Details to see what the specific problem is, and then correct the problem before attempting to install the software. Cause: Your system did not meet the minimum requirements to install the software. 82 Troubleshooting

Section	Page
Contents	3
HP Deskjet F4200 All-in-One Series Help	9
HP All-in-One overview	11
The HP All-in-One at a glance	11
Control panel buttons	12
Status light overview	14
Use the HP Photosmart software	15
Find more information	17
How do I?	19
Connection information	21
Supported connection types	21
Use printer sharing	21
Load originals and load paper	23
Load originals	23
Choose papers for printing and copying	23
Recommended papers for printing and copying	24
Recommended papers for printing only	25
Papers to avoid	25
Load paper	26
Load full-size paper	26
Load photo paper	28
Load index cards	29
Load envelopes	30
Load other types of paper	31
Print from your computer	33
Print from a software application	33
Make the HP All-in-One the default printer	34
Change the print settings for the current job	34
Set the paper size	34
Set the paper type for printing	35
View the print resolution	35
Change the print speed or quality	36
Change the page orientation	36
Scale the document size	37
Change the saturation, brightness, or color tone	37
Preview your print job	37
Change the default print settings	38
Printing shortcuts	38
Create printing shortcuts	39
Delete printing shortcuts	39
Perform special print jobs	40
Print a borderless image	40
Print a photo on plain paper	41
Print a photo on photo paper	42
Print using Maximum dpi	43
Print on both sides of the page	44
Print a multiple-page document as a booklet	45
Print multiple pages on a single sheet	47
Print a multiple-page document in reverse order	48
Reverse an image for iron-on transfers	49
Print on transparencies	50
Print a group of addresses on labels or envelopes	50
Print a poster	51
Print a Web page	51
Stop a print job	52
Resume a print job	53
Use the copy features	55
Make a copy	55
Stop copying	56
Use the scan features	57
Scan an original	57
Edit a scanned image	59
Edit a scanned document	59
Stop scanning	59
Maintain the HP All-in-One	61
Clean the HP All-in-One	61
Clean the exterior	61
Clean the glass	61
Clean the lid backing	62
Print a self-test report	63
Work with print cartridges	63
Handle the print cartridges	64
Check the estimated ink levels	65
Choose the right print cartridges	65
Replace the print cartridges	66
Use ink-backup mode	69
Ink-backup mode output	69
Exit ink-backup mode	69
Store the print cartridges	69
Align the print cartridges	70
Clean the print cartridges	71
Clean the print cartridge contacts	71
Clean the area around the ink nozzles	74
Remove ink from your skin and clothing	76
Shop for ink supplies	77
Troubleshooting	79
View the Readme file	79
Hardware setup troubleshooting	79
The product will not turn on	80
Software installation troubleshooting	84
Uninstall and reinstall the software	87
Paper jams	88
Information on paper	90
Print cartridge troubleshooting	90
Information on print cartridges	91
Resolving print cartridge problems	92
Resolving print cartridge error messages	92
Print quality troubleshooting	95
Wrong, inaccurate, or bleeding colors	96
Ink is not filling the text or graphics completely	99
The printout has a horizontal band of distortion near the bottom of a borderless print	100
Printouts have horizontal streaks or lines	102
Printouts are faded or have dull colors	103
Printouts seem blurry or fuzzy	105
Printouts are slanted or skewed	107
Ink streaks on the back of the paper	107
Print troubleshooting	109
Envelopes print incorrectly	109
Borderless printing produces unexpected results	110
The product is not responding	110
The product prints meaningless characters	113
Nothing happens when I try to print	114
The margins are not printing as expected	116
Text or graphics are cut off at the edge of the page	118
A blank page came out while printing	119
Copy troubleshooting	121
Nothing happens when I try to copy	122
Parts of the original do not appear or are cut off	124
The printout is blank	126
A borderless copy has white space around the edges	127
Scan troubleshooting	127
Scan fails	128
Text is incorrect or missing	130
Errors	131
Flashing lights	131
Product messages	134
Mechanism error	135
Scan errors	136
Unable to print	150
Product might not be correctly installed	155
Product was not found	159
Product could not find available scan destinations	163
Error occurred while communicating with the product	165
File messages	169
Supported file types for the HP All-in-One	170
General user messages	170
Cannot crop	171
Paper messages	172
Out of paper	173
Power and connection messages	177
Communication test failed	178
Two-way communication lost	179
Print cartridge messages	180
The print carriage is stalled	182
Need alignment or alignment failed	186
Print cartridges missing or not detected	188
Incompatible print cartridges	192
Print cartridge problem	195
HP warranty and support	203
Warranty	203
Print cartridge warranty information	203
Support process	203
Before you call HP customer support	204
HP support by phone	204
Phone support period	205
Placing a call	205
After the phone support period	205
Additional warranty options	205
HP Quick Exchange Service (Japan)	206
HP Korea customer support	206
Prepare the product for shipment	207
Pack the product	207
Technical information	209
Specifications	209
Notice to Windows 2000, Windows XP x64 Edition, and Windows XP Starter Edition users	210
Environmental product stewardship program	210
Paper use	210
Plastics	211
Material safety data sheets	211
Recycling program	211
HP inkjet supplies recycling program	211
Energy consumption	211
Disposal of waste equipment by users in private households in the European Union	212
Regulatory notices	213
FCC statement	213
Notice to users in Korea	213
VCCI (Class B) compliance statement for users in Japan	214
Notice to users in Japan about the power cord	214
Noise emission statement for Germany	214
Toxic and hazardous substance table	214
HP Deskjet F4200 All-in-One Series declaration of conformity	215

Match case Limit results 1 per page

•

Check other printers or scanners. You might need to disconnect older products

from your computer.

•

Try connecting the USB cable to another USB port on your computer. After you

check the connections, try restarting your computer. Turn the product off and then

on again.

•

After you check the connections, try restarting your computer. Turn the product

off and then on again.

•

If necessary, remove and then install the software you installed with the product

again. For more information, see

“

Uninstall and reinstall the software”

on page 85

For more information on setting up the product and connecting it to your computer,

see the Setup Guide that came with the product.

Cause:

The product and computer were not communicating with each other.

Software installation troubleshooting

Use this section to solve any problems you might encounter while setting up the

HP Photosmart software.

This section contains the following topics:

•

When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens

•

The Minimum System Checks screen appears

•

A red X appears on the USB connect prompt

•

I received a message that an Unknown Error has occurred

•

Some of the buttons are missing in the HP Solution Center

•

The registration screen does not appear

•

The HP Digital Imaging Monitor does not appear in the system tray

•

Uninstall and reinstall the software

When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens

Solution:

If the installation does not run automatically, you can start it manually.

To start the installation from a Windows computer

From the Windows

Start

menu, click

Run

In the

Run

dialog box, enter

d:\setup.exe

, and then click

If your CD-ROM drive is not assigned to drive letter D, enter the appropriate drive

letter.

Cause:

The installation failed to run automatically.

The Minimum System Checks screen appears

Solution:

Click

Details

to see what the specific problem is, and then correct the

problem before attempting to install the software.

Cause:

Your system did not meet the minimum requirements to install the software.

Chapter 12

Troubleshooting