Corporate Evaluator’s Guide
11
To install the Intel® SpeedStep™ Technology Applet
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161
To install the Euro Key patch
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161
To create NT 4.0 profiles for docked and undocked configurations
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162
Troubleshooting and Maintenance
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163
Troubleshooting Your Computer
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164
Audio problems
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164
CD and DVD problems
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165
Display problems
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167
Expansion base problems
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168
Hard disk drive problems
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169
Heat problems
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170
Infrared Problems
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170
Keyboard and pointing device problems
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171
LAN problems
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172
Memory problems
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174
Modem problems
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174
PC card (PCMCIA) problems
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177
Performance problems
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178
Power and battery problems
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179
Printing problems
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182
Serial, parallel, and USB problems
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182
Startup Problems
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184
Wireless Problems
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185
Testing the Hardware
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187
To run the e-Diagtools diagnostic test
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187
Configuring the Computer
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189
To run the BIOS Setup utility
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189
To set up TopTools
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195
Reinstalling and Updating Software
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196
To recover the factory installation of your hard disk
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196
To create a Support Utility disk
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197
To create a boot disk (Windows 98 or 2000)
......................................................
198
To replace a damaged
Recovery CD
...................................................................
198
To update the BIOS
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198
To update Windows drivers
................................................................................
199
HP Support and Service
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201
Getting Assistance for Your Computer
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202
To get help from the web
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202
To contact HP for support or service
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203
To receive repair service
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205
To prepare your computer for shipment
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205
Hewlett-Packard Limited Warranty Statement
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206