HP Pavilion a200 HP Pavilion Desktop PCs - (English) Quick Start Guide SEA/ANZ - Page 120

Problem, Solution, Start, Control Panel, Add or Remove Programs, America Online, Change/Remove

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Problem The AOL program comes up even though I'm not using it. Solution ■ If AOL opens when you are using another Internet Service Provider (ISP), the PC is still trying to use AOL for Internet access and you may want to remove the AOL program. To uninstall AOL: 1 Click Start on the taskbar. 2 Click Control Panel. 3 Double-click Add or Remove Programs. 4 Select America Online, click Change/Remove, and then click Yes when the confirmation window opens. Note: Removing the AOL program will not cancel your account with AOL. I cannot connect to the Internet. ■ Verify that your Internet Service Provider (ISP) account is set up properly; contact your ISP for assistance. ■ Reconnect the modem, verifying connections: modem cable connected to PC modem connector and to telephone service line jack. Note that your PC may also have a network interface (also called a network interface card, or NIC) that connects to a LAN (local area network). Although it looks similar to the modem connector, the RJ-45 network connector is not the same. Verify that you are using the modem connector. Do not connect a telephone cable to the NIC. Do not plug a network cable into a telephone line; doing so may damage the NIC. ■ Verify that the Web browser is installed and set up to work with your ISP. 92 HP Pavilion home PC

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92
HP Pavilion home PC
Problem
Solution
The AOL program
comes up even though
I’m not using it.
■
If AOL opens when you are using another Internet Service Provider (ISP), the PC is still
trying to use AOL for Internet access and you may want to remove the AOL program.
To uninstall AOL:
1
Click
Start
on the taskbar.
2
Click
Control Panel
.
3
Double-click
Add or Remove Programs
.
4
Select
America Online
, click
Change/Remove
, and then click
Yes
when the
confirmation window opens.
Note:
Removing the AOL program will not cancel your account with AOL.
I cannot connect to the
Internet.
■
Verify that your Internet Service Provider (ISP) account is set up properly; contact your
ISP for assistance.
■
Reconnect the modem, verifying connections: modem cable connected to PC modem
connector and to telephone service line jack. Note that your PC may also have a
network interface (also called a network interface card, or NIC) that connects to a
LAN (local area network). Although it looks similar to the modem connector, the RJ-45
network connector is not the same. Verify that you are using the modem connector. Do
not connect a telephone cable to the NIC. Do not plug a network cable into a
telephone line; doing so may damage the NIC.
■
Verify that the Web browser is installed and set up to work with your ISP.