HP Pavilion xt500 HP Pavilion ze5100 Series and HP Omnibook xe4400 Series Note - Page 113
Use the Modem troubleshooter in Windows Help: click Start, Help and Support or
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Troubleshooting and Maintenance Troubleshooting Your Computer If a serial modem doesn't work properly • See "Modem Problems" on page 105. • Make sure the port connection is secure. • Use the Modem troubleshooter in Windows Help: click Start, Help and Support (or Help). • In Control Panel, open Phone and Modem Options, and check the modem settings. • Disable the internal modem: 1. Open the hardware Device Manager: click Start, Control Panel, Performance and Maintenance, System (Windows XP) or Start, Settings, Control Panel, System (Windows 2000). 2. Double-click Modem to list the current modem devices. 3. Double-click the internal modem, and then select the option to disable the modem. • Check the port settings in Control Panel. Open the hardware Device Manager, and then double-click Ports (COM & LPT). If the serial or parallel port is not working • Make sure the port connection is secure. • Check the port settings in Control Panel. Open the hardware Device Manager, and then double-click Ports (COM & LPT). • Test the ports with the e-Diagtools diagnostics. See "Testing the Hardware" on page 116. If a USB port is not working • Contact the vendor of the peripheral device- and the HP Business Support Web site (www.hp.com/go/bizsupport)-for the latest USB drivers. • Check the port settings in Control Panel. Open the hardware Device Manager, and then double-click Universal Serial Bus Controller. • Test the USB port with the e-Diagtools diagnostics. See "Testing the Hardware" on page 116. Reference Guide 113