HP Pavilion xt500 HP Pavilion ze5100 Series and HP Omnibook xe4400 Series Note - Page 132

Note Note HP Support and Service Getting Assistance for Your Computer To prepare your computer for shipment See "To receive repair service" above to determine if your computer must be sent in for service. If so, prepare your computer for shipment as follows. If you have questions about packaging requirements when returning your notebook for repair, contact HP Service and Support-see "To contact HP for support or service" on page 128. If your notebook is not packaged properly, you will be responsible for any damages to it that occur during shipping. 1. Important. Back up your hard disk drive. The hard disk may need to be replaced or reformatted while your computer is being repaired. 2. Hewlett-Packard cannot guarantee the return of removable components. Please remove the following prior to sending your computer in for service: • PC cards. • AC adapter and power cord. • Any removable media, such as CDs, DVDs, or floppy disks. • Any hardware not involved in the problem and not requested for repair. 3. When sending your notebook to Hewlett-Packard, please use the original product packaging or other substantial packaging to avoid damage to the unit in transit. Make sure that at least three inches of suitable packing material surround the unit. Your notebook will be returned to you in new packaging. If the hard disk drive is defective, you will receive a replacement drive that is either unformatted or loaded with software for verification. You should restore the computer's original software using your Recovery CD or DVD (see "To recover the factory installation of your hard disk" on page 122) or other recovery method. 132 Reference Guide