HP Pavilion xt500 HP Pavilion ze5100 Series and HP Omnibook xe4400 Series Note - Page 96

Troubleshooting and Maintenance Troubleshooting Your Computer Troubleshooting Your Computer This section contains solutions to a many types of problems you might have with your computer. Try the solutions one at a time, in the order in which they are presented. Here are some other sources of information for troubleshooting: • Open the HP Web-based troubleshooting tool: click Start, All Programs, HP Instant Support (Windows XP), or double-click the HP Instant Support icon on the Windows desktop (Windows 2000). Search or browse the troubleshooting database for the information related to your problem. • Click Start, Help and Support, Fixing a Problem (Windows XP) or Start, Help (Windows 2000), and use the Windows troubleshooters. • See the Microsoft Windows manual shipped with the computer. • See the HP Notes in the online HP Library for updated information. • Find technical tips and software updates for the computer at the HP Business Support Web site (www.hp.com/go/bizsupport). • Test your computer by running the e-Diagtools test program. See "Testing the Hardware" on page 116. • Contact your dealer or Hewlett-Packard-see "To contact HP for support or service" on page 128. Please have your computer with you when you call. Audio Problems If no sound is audible • Press the back end of the volume control several times. • Click the speaker icon on the taskbar (if present), and make sure that Mute is not checked and the Volume Control slider is not set to the bottom. Or, press the audio mute button so the indicator light goes off. • When you are operating your computer in MS-DOS mode (for example, when running MS-DOS games), you may find that the sound does not operate properly. Use Windows applications for full use of sound capabilities. 96 Reference Guide