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Kodak ESP9 User Manual - Page 91

Troubleshooting, Troubleshooting “quick start”, General troubleshooting, Printer fails to power - download

UPC - 041771349479

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10 Troubleshooting Troubleshooting "quick start" Kodak provides several methods to help you troubleshoot your All-in-One printer issues. Here are some quick tips: • Turn off your printer and then unplug it. Wait five seconds, and then plug the power cord back into the printer. Finally, turn the printer back on. • Confirm that you are using a 2.0 USB cable to connect the printer to your computer. If you need to buy one, they are available online at www.kodak.com/go/aio, or from your local electronics and printer retailer. • Make sure that you have the most up-to-date All-in-One printer software and Help files from the Internet. Visit www.kodak.com/go/support to download the latest files. • View the troubleshooting information found in Kodak Home Center software on your computer. After opening Home Center, click the question mark (?) button: • Macintosh: The button is located at the lower-left of the Home Center window. • Windows: The button is located at the upper-right of the Home Center window. Use the Help window to view troubleshooting topics. (Windows users can also select Troubleshoot from the Help panel on the main Home Center window.) • You can also get troubleshooting help at the Kodak Web site. Visit www.kodak.com/ go/support for support for your Kodak printer. Note: Many issues with degradation in performance or print quality can be resolved by meeting or exceeding the recommended system requirements. See Chapter 11 on page 83. General troubleshooting Printer fails to power on Probable Cause The power supply is not properly connected. Kodak ESP 9 Printer User Guide 83

Section	Page
Table of Contents	3
Index 125	8
Getting Help	9
Help Menu	9
Getting answers to frequently-asked questions	10
Contacting Kodak Customer Service & Support	10
Support at Kodak.com	10
Telephone Customer Support	11
Printer Overview	13
All-in-One printer features	13
Major components of the ESP 9 All-in-One printer	14
Support for connecting digital memory devices to the printer	15
Memory card slots	15
Memory cards supported	16
USB host port	16
Control panel layout	17
LCD display	18
Using the control panel	19
Adjusting the control panel position	19
About the “touch-sense” buttons on the control panel	19
Using the 4-way navigation buttons	20
Using the OK button	21
Using the Menu button	21
Using the Zoom buttons	21
Using the Start button	22
Using the Cancel button	22
Using the number keypad buttons	22
Using the on-screen keyboard	23
Using the All-in-One printer menus	24
Menu layout	24
Menu structure	25
Status lights	26
All-in-One printer Home Center software	28
Home Center for Windows	28
Home Center for Macintosh	29
Setting Up Your Printer	31
Selecting a printer location	31
Configuring printer settings	31
Configuring basic settings	31
Printer settings options	32
Configuring network settings	34
Configuring an Ethernet network connection	34
Ethernet setup	34
Configuring a wireless network connection	34
Configuring basic wireless (WiFi) settings	35
Network Settings options	35
WiFi Setup Wizard	35
Connecting to a listed network	35
Connecting to an unlisted network	36
Setting up an IP address	37
Viewing Network Configuration	37
Printing Network Configuration	37
Setting up the fax	37
Telephone service delivery systems and All–in–One fax features	38
Multipurpose (broadband) digital telephone systems	38
Standard telephone systems	38
Digital subscriber line (DSL) telephone systems	39
Using cordless telephones with the ESP 9 All–in–One fax	39
Using voice–messaging services with the ESP 9 All–in–One fax	39
Using an answering machine with the ESP 9 All–in–One fax	40
Connecting the phone and fax	40
Connecting the printer to a digital telephone service line	40
Connecting the printer to a standard telephone line	41
Connecting the printer to a digital subscriber (DSL) telephone line	42
Specifying Rings to Answer	43
Setting Fax Auto–Answer	44
Manually receiving fax	44
Specifying a distinctive ring for Fax Auto–Answer	44
Fax Settings Options	45
Handling Paper	47
Handling paper	47
Loading the paper trays	48
Things to keep in mind	48
Loading plain paper	49
Loading photo paper	50
Loading envelopes	50
Loading originals	51
Loading an original for copying or scanning	51
Viewing and Printing Photos	53
Viewing photos	54
Configuring photo print settings	54
Print Photos Options	55
Printing photos	56
Printing photos from a PictBridge camera	56
Printing photos from non–PictBridge digital cameras, memory cards, and USB flash drives	56
Printing tagged images	58
Printing from a Bluetooth–enabled device	58
Range	59
Printing multiple photos	59
Printing panoramic photos	59
Zooming and cropping photos	60
Transferring images to a computer	61
Transferring images to a Windows computer	61
Transferring images to a Macintosh computer	62
Copying	63
Simple copying	63
Adjusting copy settings	63
Copy Document Options	64
Copy Photo Options	65
Scanning	67
Before you start	67
Simple scanning	68
Simple document scans	68
Simple image scans	69
Scanning multiple originals simultaneously	69
Adjusting scan settings	69
Scan Options	70
Faxing	71
Introduction	71
Fax settings	71
Sending faxes	71
Dialing a fax number on the control panel	72
Selecting a fax recipient from the Fax Phonebook	72
Using Quick Dial to select a Fax Phonebook entry	73
Specifying a Quick Dial recipient from the keypad	73
Specifying a Quick Dial recipient from the Send Fax menu	74
Canceling faxes	75
Receiving faxes	75
Receiving faxes automatically	75
Manually receiving faxes	75
Fax Phonebook entries	75
Adding a new Fax Phonebook entry	76
Editing an existing Fax Phonebook entry	76
Deleting an existing Fax Phonebook entry	77
Preparing a fax for transmission	77
Printing a fax cover page	77
Changing Send Fax settings	78
Send Fax Options	79
Fax reports	79
Printing a fax report	80
Maintaining Your Printer	81
General care	81
Cleaning the scanner glass	82
Cleaning the scanner lid	82
Monitoring and adjusting the printer's performance	83
Maintenance Options	84
Replacing ink cartridges	84
Replacing the printhead	87
Troubleshooting	91
Troubleshooting “quick start”	91
General troubleshooting	91
Printer fails to power on	91
Device not recognized	92
Ink cartridge not recognized	93
Multiple paper feed	93
Multiple pictures not scanned properly	94
No communication with computer	94
No paper feed	95
One or more of the colors on the calibration sheet is missing	95
Paper jam	96
Printer not responding	96
Transfer pictures failure	97
User guide on the CD is obsolete	97
Wrong paper size	97
Macintosh OS X troubleshooting	98
Non-intel Mac only: black screen or screen freeze occurs when applying printer settings via the Home Center software	98
Windows Vista troubleshooting	98
WIA (Windows Image Acquisition) error: service has stopped working	98
Home Center software on Windows works incorrectly following software upgrade	98
Print troubleshooting	99
Envelope printing incorrect	99
Multiple-page document not printing in first-page first order (Macintosh only)	99
PictBridge camera not detected	100
Picture cropped	100
Picture print smudged	100
Picture will not print	100
Poor print quality	101
Print skewed or slanted	101
Print spotted	102
Print too dark	102
Print too light	102
Printing slow	103
Printing stops	103
White edges on borderless prints	103
Copy troubleshooting	104
Copy cut off	104
Scan troubleshooting	104
Scan fails	104
Scanned image blank	105
Network troubleshooting	105
Wired network troubleshooting	105
Computer unable to detect the All-in-One printer	105
No TCP/IP	106
Printer not found	107
No IP address with cable modem (without a router)	109
Wireless troubleshooting	109
No SSID	109
Weak signal	111
Cannot connect to network	111
Unsupported authentication or encryption type	112
Invalid WEP Key	112
Invalid WPA Passphrase	113
Another device connected to the access point	113
Product and Safety Specifications	115
Print Performance	115
Photo Printing Features	115
Copy Document Features	116
Copy Photo Features	116
Scanning Features	116
Paper Tray Features	117
Ink Tanks	117
Connectivity	117
Software Support	118
Physical Specifications	118
Warranty	118
System Requirements	118
Windows PC	119
Macintosh	119
Papers Supported	119
Paper Types	119
Paper Sizes for PC and Macintosh computers	120
Safety Specifications	120
Parts	121
Power	121
Location	121
Environment	122
Regulatory Compliance	122
FCC Compliance and Advisory	122
FCC and Industry Canada	123
IC Radiation Exposure Statement	123
Canadian DOC Statement	123
German Compliance Statement	124
Waste Electrical and Electronic Equipment Labeling	124
Glossary	125
If you need to call Customer Support	131
Index	133
Symbols	133
Numerics	133
A	133
B	133
C	133
D	134
E	134
F	134
G	135
H	135
I	135
J	135
K	135
L	136
M	136
N	136
O	136
P	136
Q	138
R	138
S	138
T	139
U	139
V	139
W	139