Konica Minolta bizhub 25 bizhub 25 Administrator Guide - Page 168

Message Board Troubleshooting

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Message Board Troubleshooting Status Things to check Countermeasure General problems Have you checked the network environment? Refer to "Cannot Connect to the Network" to check the network environment. (See page 1 4-19.) Cannot connect to Message Board Is the entered IP address correct? When entering the IP address into your browser, check the IP address set in the 2 machine. Is there an incorrect IP address registered in a If you are connecting to Message Board using a shortcut, check that the IP address set in 3 shortcut to Message Board? the properties screen displayed by right- clicking the shortcut is the same as the IP address set in the machine. 4 Are the browser settings If your environment is using a proxy, register Troubleshooting correct? the IP address for Message Board as an exception. If you are using Internet Explorer, click [LAN Settings] in the [Tools] - [Internet Options] - [Connections] tab of the menu bar, check the proxy server settings, and register the IP address of Message Board as an exception. If you are using another browser, refer to the help for that browser to check the settings. Are the security settings of Refer to page 4-23 to check the settings. the browser correct? Is your user information registered? Contact your administrator to register the user information in Message Board. For details, refer to Chapter 3, "Registering Users" in the Message Board Guide. Are cookies enabled? Refer to the help, etc. for your browser to enable cookies. Is the login password correct? Correctly enter the password registered in the user information of Message Board. Documents saved in Is an application that can Message Board do display images installed? not open You cannot display documents unless there is an application for displaying JPEG, TIFF, and PDF files installed in your computer. Close Message Board, and install an application for displaying images. You may also not be able to display documents if the version of your application is too old. Install the latest version of the application. If the settings of the application include OCR settings, disable OCR. Is the application for opening Refer to the documentation of your computer documents set correctly? to set the associations of the application program for opening documents. Troubleshooting 4-21

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Troubleshooting
4-21
1
2
3
4
Troubleshooting
Message Board Troubleshooting
Status
Things to check
Countermeasure
General problems
Have you checked the
network environment?
Refer to “
Cannot Connect to the Network
” to
check the network environment.
(See page
4-19.)
Cannot connect to
Message Board
Is the entered IP address
correct?
When entering the IP address into your
browser, check the IP address set in the
machine.
Is there an incorrect IP
address registered in a
shortcut to Message Board?
If you are connecting to Message Board using
a shortcut, check that the IP address set in
the properties screen displayed by right-
clicking the shortcut is the same as the IP
address set in the machine.
Are the browser settings
correct?
If your environment is using a proxy, register
the IP address for Message Board as an
exception.
If you are using Internet Explorer, click [LAN
Settings] in the [Tools] – [Internet Options]
– [Connections] tab of the menu bar, check
the proxy server settings, and register the IP
address of Message Board as an exception.
If you are using another browser, refer to the
help for that browser to check the settings.
Are the security settings of
the browser correct?
Refer to page
4-23
to check the settings.
Is your user information
registered?
Contact your administrator to register the
user information in Message Board. For
details, refer to Chapter 3, “Registering
Users” in the Message Board Guide.
Are cookies enabled?
Refer to the help, etc. for your browser to
enable cookies.
Is the login password
correct?
Correctly enter the password registered in
the user information of Message Board.
Documents saved in
Message Board do
not open
Is an application that can
display images installed?
You cannot display documents unless there
is an application for displaying JPEG, TIFF,
and PDF files installed in your computer.
Close Message Board, and install an
application for displaying images. You may
also not be able to display documents if the
version of your application is too old. Install
the latest version of the application.
If the settings of the application include OCR
settings, disable OCR.
Is the application for opening
documents set correctly?
Refer to the documentation of your computer
to set the associations of the application
program for opening documents.