Kyocera Ai5555 NC-2 Instruction Hand Book - Page 145

How to Determine the Cause of a Problem

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Troubleshooting How to Determine the Cause of a Problem To determine the cause of your printing problems, check the following: • CHECK PRINT SERVER STATUS PAGE(S) TO CONFIRM THAT EACH NETWORK PROTOCOL IS INSTALLED AND CONFIGURED CORRECTLY. Unit Serial No: 123456 Version: 00 Network Address: 00:40:af:02:71:50 Novell Print Server Name: NC2_123456 • IF YOU MADE CHANGES TO YOUR NETWORK, BE SURE THE CHANGES DID NOT AFFECT THE PRINT SERVER PRINTER(S) CONFIGURATION. Check to see if you installed and configured the Print Server correctly. See section 3 for Novell or section 5 for TCP/IP. • CHECK TO SEE IF OTHER PRINT SERVER USERS CAN PRINT. If you added, changed or removed any network hardware, check to see if it is installed correctly. • CHECK TO SEE IF THE USERS ARE ON THE SAME NETWORK OPERATING SYSTEM. IF YES, REFER TO TROUBLESHOOTING INFORMATION FOR NOVELL OR TCP/IP. If you added or updated software, make sure the version is compatible and installed correctly. Go to your Novell NetWare manual to confirm Setup. • PRINT SERVER AND PRINTER Check the printer connections for the printer. If each user is using a different NOS, go to the section for the specific NOS. If users are trying to print to different printers, check all cables and connections. 6-6 Troubleshooting

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6-6
Troubleshooting
Troubleshooting
How to Determine the Cause of a Problem
To determine the cause of your printing problems, check the following:
•
CHECK PRINT SERVER STATUS PAGE(S) TO CONFIRM THAT EACH
NETWORK PROTOCOL IS
INSTALLED AND CONFIGURED
CORRECTLY.
Unit Serial No: 123456 Version: 00
Network Address: 00:40:af:02:71:50
Novell Print Server Name: NC2_123456
•
IF YOU MADE CHANGES TO YOUR NETWORK, BE SURE THE CHANGES
DID NOT AFFECT THE PRINT SERVER PRINTER(S) CONFIGURATION.
Check to see if you installed and configured the Print Server
correctly. See section
3 for Novell or section 5 for TCP/IP.
•
CHECK TO SEE IF OTHER PRINT SERVER USERS CAN PRINT.
If you added, changed or removed any network hardware,
check to see if it is installed correctly.
•
CHECK TO SEE IF THE USERS ARE ON THE SAME NETWORK
OPERATING SYSTEM. IF YES, REFER TO TROUBLESHOOTING
INFORMATION FOR NOVELL OR TCP/IP.
If you added or updated software, make sure the version is
compatible and installed correctly. Go to your Novell NetWare
manual to confirm Setup.
•
PRINT SERVER AND PRINTER
Check the printer connections for the printer.
If each user is using a different NOS, go to the section
for the specific NOS. If users are trying to print to different
printers, check all cables and connections.