Nokia 7710 User Guide - Page 124

Troubleshooting, To use usernames and passwords to authenticate to, a VPN gateway

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Virtual private networking connect to VPN access points and the smartphone negotiates encrypted connections with the VPN gateway. To use usernames and passwords to authenticate to a VPN gateway, enter your VPN user name in VPN user name: and VPN password in VPN password:. Tap OK To use usernames and passcodes to authenticate to a VPN gateway, enter your VPN user name in VPN user name:. Generate a SecurID passcode and enter it in VPN passcode:. Tap OK If the SecurID token has become out of synchronisation with the time clock of the ACE/Server, you are prompted for the next passcode that the ACE/Server uses as a new reference for the time base of the token. Enter your VPN user name in VPN user name:. Generate and enter a new passcode in Next passcode: and tap OK. If this fails, contact administrators. Troubleshooting This section lists error messages in alphabetical order, describes the possible causes of the errors, and suggests actions to recover from the errors. Authentication failed. Check user name and password. • You enter an incorrect user name or password when you authenticate to a VPN policy server or log on to a VPN. • You enter the wrong passcode when you are prompted for the Next passcode. Try the following solutions: • Check your user name and password and try again. • Generate and enter a passcode. Unable to log on to policy server. Enter policy server user name and password. The certificate that authenticates you to the VPN policy server expires or administrators revoke the certificate. Report this error to administrators, who give you a onetime password for logon. Enter the user name and onetime password to authenticate to the VPN policy server. VPN client enrolls a new certificate for you. Unable to log on to policy server. See VPN log for details. The validity period of the certificate that authenticates you to the VPN policy server has not begun yet. Check the date and time settings or wait until the validity period of the certificate begins. Unable to use VPN client. Cryptographic library is too weak. If the cryptographic library that is installed on the smartphone is too weak, you cannot use VPN connections. Contact administrators. Incorrect password You enter an incorrect key store password or key import password. Check the password and try again. 124 Copyright © 2005 Nokia. All rights reserved.

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Virtual private networking
124
Copyright © 2005 Nokia. All rights reserved.
connect to VPN access points and the smartphone
negotiates encrypted connections with the VPN gateway.
To use usernames and passwords to authenticate to
a VPN gateway,
enter your VPN user name in
VPN user
name:
and VPN password in
VPN password:
. Tap
OK
To use usernames and passcodes to authenticate to
a VPN gateway,
enter your VPN user name in
VPN user
name:
. Generate a SecurID passcode and enter it in
VPN
passcode:
. Tap
OK
If the SecurID token has become out of synchronisation
with the time clock of the ACE/Server, you are prompted
for the next passcode that the ACE/Server uses as a new
reference for the time base of the token. Enter your VPN
user name in
VPN user name:
. Generate and enter a new
passcode in
Next passcode:
and tap
OK
. If this fails, contact
administrators.
Troubleshooting
This section lists error messages in alphabetical order,
describes the possible causes of the errors, and suggests
actions to recover from the errors.
Authentication failed. Check user name and password.
•
You enter an incorrect user name or password when
you authenticate to a VPN policy server or log on to a
VPN.
•
You enter the wrong passcode when you are prompted
for the Next passcode.
Try the following solutions:
•
Check your user name and password and try again.
•
Generate and enter a passcode.
Unable to log on to policy server. Enter policy server user name
and password.
The certificate that authenticates you to the VPN policy
server expires or administrators revoke the certificate.
Report this error to administrators, who give you a one-
time password for logon. Enter the user name and one-
time password to authenticate to the VPN policy server.
VPN client enrolls a new certificate for you.
Unable to log on to policy server. See VPN log for details.
The validity period of the certificate that authenticates
you to the VPN policy server has not begun yet.
Check the date and time settings or wait until the validity
period of the certificate begins.
Unable to use VPN client. Cryptographic library is too weak.
If the cryptographic library that is installed on the
smartphone is too weak, you cannot use VPN connections.
Contact administrators.
Incorrect password
You enter an incorrect key store password or key import
password.
Check the password and try again.