Ricoh AC205 Service Manual - Page 132

Network Problems, General Problems

Get Ricoh AC205 PDF manuals and user guides View all Ricoh AC205 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 132 highlights

NETWORK PROBLEMS 4.12 NETWORK PROBLEMS 4.12.1 GENERAL PROBLEMS Description Incorrect set-up can cause network errors. SNMP Manager cannot access the printer. Printer does not get an IP address from a BOOTP, RARAP, or DHCP server. Print server does not use TCP/IP protocol. Unable to print in a NetWare environment. Printer name does not show when a port is added. Printer does not operate. Solution Parameters in the PortThru (network card) may be corrupt. Restart the printer and reset the printer network settings to the factory defaults with the front panel or with SyncThru on the PC. Try to ping the printer with the SNMP manager. • A problem exists with the network connectivity between the SNMP manager and PortThru if the ping is not successful. • Ensure that community names entered in the PortThru settings are correct and have necessary permissions, if the ping is successful. Ensure that there are no VLAN, access control lists, or other network settings that prevent communication if there is an IP address server on your network. Where no address server exists, use SyncThru or the control panel and select "Static IP Address Assignment Method". Then set the IP address, subnet mask, and default gateway in the printer with SyncThru, control panel, or browser methods. (see Operating Instructions). • Ensure that the TCP/IP protocol is installed and correctly configured in your PC. • Ensure that your PC is on the same network with the print server. IP addresses and subnet masks must be set correctly in the PC AND the printer. Use SyncThru to see if PortThru shows, if the queue is serviceable. If not, login permissions may have changed, or the configuration information for queue's printers and print servers may have changed. Verify with PCONSOLE and NWADMIN that the configuration is correct. Then check the job queue to see if the print job exists. Ensure that NetWare is enabled on PortThru. • Ensure that the protocol settings on your computer are correct. • Assign an IP address to PortThru with the operation panel, SyncThru, or browser (see Operating Instructions). B273 4-46 SM

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
  • 137
  • 138
  • 139
  • 140
  • 141
  • 142
  • 143
  • 144
  • 145
  • 146
  • 147
  • 148
  • 149
  • 150
  • 151
  • 152
  • 153
  • 154
  • 155
  • 156
  • 157
  • 158
  • 159
  • 160
  • 161
  • 162
  • 163
  • 164
  • 165
  • 166
  • 167
  • 168
  • 169
  • 170
  • 171
  • 172
  • 173
  • 174
  • 175
  • 176
  • 177
  • 178
  • 179
  • 180
  • 181
  • 182
  • 183
  • 184
  • 185
  • 186
  • 187
  • 188
NETWORK PROBLEMS
B273
4-46
SM
4.12 NETWORK PROBLEMS
4.12.1 GENERAL PROBLEMS
Description
Solution
Incorrect set-up can cause network
errors.
Parameters in the PortThru (network card) may be
corrupt. Restart the printer and reset the printer
network settings to the factory defaults with the
front panel or with SyncThru on the PC.
SNMP Manager cannot access the
printer.
Try to ping the printer with the SNMP manager.
•
A problem exists with the network connectivity
between the SNMP manager and PortThru if the
ping is not successful.
•
Ensure that community names entered in the
PortThru settings are correct and have
necessary permissions, if the ping is successful.
Printer does not get an IP address from a
BOOTP, RARAP, or DHCP server.
Ensure that there are no VLAN, access control
lists, or other network settings that prevent
communication if there is an IP address server on
your network.
Where no address server exists, use SyncThru or
the control panel and select “Static IP Address
Assignment Method”. Then set the IP address,
subnet mask, and default gateway in the printer
with SyncThru, control panel, or browser methods.
(see Operating Instructions).
Print server does not use TCP/IP
protocol.
•
Ensure that the TCP/IP protocol is installed and
correctly configured in your PC.
•
Ensure that your PC
is on the same network
with the print server. IP addresses and subnet
masks must be set correctly in the PC AND
the
printer.
Unable to print in a NetWare
environment.
Use SyncThru
to see if PortThru shows, if the
queue is serviceable. If not, login permissions may
have changed, or the configuration information for
queue’s printers and print servers may have
changed. Verify with PCONSOLE and NWADMIN
that the configuration is correct. Then check the job
queue to see if the print job exists.
Ensure that NetWare is enabled on PortThru.
Printer name does not show when a port
is added.
Printer does not operate.
•
Ensure that
the protocol settings on your
computer are correct.
•
Assign an IP address to PortThru with the
operation panel,
SyncThru, or browser (see
Operating Instructions).