Xerox 6180N FreeFlow® Print Server System Guide - Page 105

Undeclared faults, Graphical User Interface GUI problems: GUI icons or

Page 105 highlights

Undeclared faults Troubleshooting The following list describes possible undeclared faults that you may encounter: • Client Problems: Client problems include job submission problems with no message displayed at the client workstation. • Graphical User Interface (GUI) problems: GUI icons or windows do not appear correctly, do not operate correctly, or disappear suddenly. • Print quality: The output from the printer contains image defects such as deletions, problems with lines, missing images, smudges, shading, or text problems. • Font problems: The output from the printer contains font defects, such as incorrect character spacing, jagged characters, text running off the page, or sentences running into each other. • Inoperable system: The inoperable system has experienced an unrecoverable software error due to a job or operator action. • Job flow: Jobs sent from the client are not received at a printer queue. • Job integrity: The output from the printer is not as expected; it may have missing pages, missing data, incorrect page orientation, incorrectly ordered sets, or job attribute inconsistencies. • PDL problem: To isolate these problems the system administrator may ask the job submitters when they are experiencing problems with printing. • Process problems: A process was followed incorrectly or unintentionally. • Productivity and performance: The job takes an excessive amount of time to complete. • Save problems: A job is submitted from a client with a Save destination, but the job is not saved. System Guide 8- 3

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System Guide
8-3
Troubleshooting
Undeclared faults
The following list describes possible undeclared faults that you
may encounter:
Client Problems: Client problems include job submission
problems with no message displayed at the client workstation.
Graphical User Interface (GUI) problems: GUI icons or
windows do not appear correctly, do not operate correctly, or
disappear suddenly.
Print quality: The output from the printer contains image
defects such as deletions, problems with lines, missing
images, smudges, shading, or text problems.
Font problems: The output from the printer contains font
defects, such as incorrect character spacing, jagged
characters, text running off the page, or sentences running into
each other.
Inoperable system: The inoperable system has experienced
an unrecoverable software error due to a job or operator
action.
Job flow: Jobs sent from the client are not received at a printer
queue.
Job integrity: The output from the printer is not as expected; it
may have missing pages, missing data, incorrect page
orientation, incorrectly ordered sets, or job attribute
inconsistencies.
PDL problem: To isolate these problems the system
administrator may ask the job submitters when they are
experiencing problems with printing.
Process problems: A process was followed incorrectly or
unintentionally.
Productivity and performance: The job takes an excessive
amount of time to complete.
Save problems: A job is submitted from a client with a Save
destination, but the job is not saved.