Xerox 6180N FreeFlow® Print Server System Guide - Page 112

PostScript problems, TIFF problems, System Guide, Troubleshooting

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Troubleshooting PostScript problems The following questions may be helpful to ask when trying to isolate a PostScript problem: • What printer driver was used to create the file? • What client/application was used to create the file? • Was the file recreated and resubmitted with a different driver? What was the result? • Is there a printed PostScript error page, and what errors were listed? • Is the queue faulted, or is it accepting jobs? • Did this file or a similar file print on a previously installed version of the system software? • Will the job print on any other PostScript printers? • Does the PostScript file distill properly using Acrobat Distiller? TIFF problems The following questions may be helpful to ask when trying to isolate a TIFF problem: • Is the file a true TIFF, or is it a TIFF wrapped in a PostScript wrapper? • Did the PostScript error page list the error as "Decomposition Task Failed" to indicate that the tags and compression formats of this file are not supported? • What type of client and application were used to submit the file? • Can the TIFF image be viewed using any software package? • Does the error page list errors such as "image mask", "Xeroximage" or "image" to indicate that the FTP transmission of the file has corrupted the TIFF image data? • If the file has an orientation problem, has an attempt been made to change the orientation using the Xerox Client Software print command orientation switch? • What compression format was used to compress the file? • What dots per inch (dpi) resolution was used or intended for the file? 8-10 System Guide

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8-10
System Guide
Troubleshooting
PostScript problems
The following questions may be helpful to ask when trying to
isolate a PostScript problem:
•
What printer driver was used to create the file?
•
What client/application was used to create the file?
•
Was the file recreated and resubmitted with a different driver?
What was the result?
•
Is there a printed PostScript error page, and what errors were
listed?
•
Is the queue faulted, or is it accepting jobs?
•
Did this file or a similar file print on a previously installed
version of the system software?
•
Will the job print on any other PostScript printers?
•
Does the PostScript file distill properly using Acrobat Distiller?
TIFF problems
The following questions may be helpful to ask when trying to
isolate a TIFF problem:
•
Is the file a true TIFF, or is it a TIFF wrapped in a PostScript
wrapper?
•
Did the PostScript error page list the error as “Decomposition
Task Failed” to indicate that the tags and compression formats
of this file are not supported?
•
What type of client and application were used to submit the
file?
•
Can the TIFF image be viewed using any software package?
•
Does the error page list errors such as “image mask”,
“Xeroximage” or “image” to indicate that the FTP transmission
of the file has corrupted the TIFF image data?
•
If the file has an orientation problem, has an attempt been
made to change the orientation using the Xerox Client
Software print command orientation switch?
•
What compression format was used to compress the file?
•
What dots per inch (dpi) resolution was used or intended for
the file?