Xerox 6180N FreeFlow® Print Server System Guide - Page 115

Restart Xerox FreeFlow Print Server software without rebooting, Productivity and performance problems

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Troubleshooting Restart Xerox FreeFlow Print Server software without rebooting If [Exit] is accidentally selected from the Xerox software, perform the following to start the software without rebooting the controller: At the bottom of the GUI, select [Launch > Restart FreeFlow Print Server...] Productivity and performance problems If a job takes longer to process than anticipated and a performance problem is suspected, take the following steps to check the system: 1. Check the job status in the Job Manager window. 2. If the job status is Hold, select [Release] to process the job. 3. If the job is RIPing, check the performance meter. If the CPU activity is high, the decomposer is working. If this is not true, restart the Xerox FreeFlow Print Server software. 4. Submit the job to a draft printer to determine if the master is valid. 5. Check the time on the decomposer that is working on the job. For example, if the job is a PostScript job, type the following in a Terminal Window: ps -ae|grep ps_cdf The system returns a time value along with the process ID of the PostScript decomposers that are running. Wait, then repeat the command. If the time displayed is increasing, then the job is RIPing. For a PCL job, type: ps -ae|grep pcl_cdf For a TIFF job, type: ps -ae|grep tiff_cdf 6. If problems still persist, contact the Customer Support Center. System Guide 8- 13

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System Guide
8-13
Troubleshooting
Restart Xerox FreeFlow Print Server software without rebooting
If [Exit] is accidentally selected from the Xerox software, perform
the following to start the software without rebooting the controller:
At the bottom of the GUI, select [Launch > Restart FreeFlow Print
Server...]
Productivity and performance problems
If a job takes longer to process than anticipated and a
performance problem is suspected, take the following steps to
check the system:
1.
Check the job status in the Job Manager window.
2.
If the job status is Hold, select [Release] to process the job.
3.
If the job is RIPing, check the performance meter. If the CPU
activity is high, the decomposer is working. If this is not true,
restart the Xerox FreeFlow Print Server software.
4.
Submit the job to a draft printer to determine if the master is
valid.
5.
Check the time on the decomposer that is working on the job.
For example, if the job is a PostScript job, type the following in
a Terminal Window: ps -ae|grep ps_cdf
The system returns a time value along with the process ID of
the PostScript decomposers that are running. Wait, then
repeat the command. If the time displayed is increasing, then
the job is RIPing.
For a PCL job, type: ps -ae|grep pcl_cdf
For a TIFF job, type: ps -ae|grep tiff_cdf
6.
If problems still persist, contact the Customer Support Center.