Xerox 6180N FreeFlow® Print Server System Guide - Page 107

Macintosh problems, FreeFlow problems, GUI problems

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Page 107 highlights

Troubleshooting Macintosh problems A job is submitted from a Macintosh client and the printer queues cannot be viewed. If the Macintosh client cannot view any printer queues from the Chooser, perform the following: 1. Verify that the AppleTalk network is up and that there is at least one router on the network. 2. If there is no router on the AppleTalk network, jobs cannot be submitted through the AppleTalk gateway. When a router becomes available, reboot the controller to submit jobs through the AppleTalk gateway. 3. If there is a router on the Apple Talk network, delete the "/ opt/XRXnps/bin/atports" file at the controller and reboot. NOTE: You must be logged in as the root user to delete this file. FreeFlow problems A job is submitted from a FreeFlow client and does not print. If the message, "Warning: cannot open the file xdms/ .gf/.tif. Select OK to continue or cancel to stop the print job." is displayed, perform the following: 1. Place the queue to which the DigiPath jobs are being sent on hold. Do this by changing the accept status to "no". 2. Wait until all jobs have completed printing. 3. Purge the /var/spool/XRXnps/var/spool/data/xdms directory. GUI problems If any of the modules of the Xerox FreeFlow Print Server do not function or if you cannot use Exit to restart the system, perform the following: • Xerox FreeFlow Print Server icons disappear or do not respond. • If the GUI opens with a black, blank background and the label names of the modules do not appear correctly, perform the following: 1. Determine if the /opt/XRXnps/XRXservui/data/locale/ /resources directory exists. 2. Determine if the /opt/XRXnps/XRXservui/data/ui.mn.config file exists. System Guide 8- 5

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System Guide
8-5
Troubleshooting
Macintosh problems
A job is submitted from a Macintosh client and the printer queues
cannot be viewed.
If the Macintosh client cannot view any printer queues from the
Chooser, perform the following:
1.
Verify that the AppleTalk network is up and that there is at least
one router on the network.
2.
If there is no router on the AppleTalk network, jobs cannot be
submitted through the AppleTalk gateway. When a router
becomes available, reboot the controller to submit jobs
through the AppleTalk gateway.
3.
If there is a router on the Apple Talk network, delete the “
/
opt/XRXnps/bin/atports”
file at the controller and
reboot.
NOTE:
You must be logged in as the root user to delete this file.
FreeFlow problems
A job is submitted from a FreeFlow client and does not print.
If the message,
“Warning: cannot open the file xdms/
<filename>.gf/<filename>.tif. Select OK to continue or cancel
to stop the print job.”
is displayed, perform the following:
1.
Place the queue to which the DigiPath jobs are being sent on
hold. Do this by changing the accept status to “no”.
2.
Wait until all jobs have completed printing.
3.
Purge the
/var/spool/XRXnps/var/spool/data/xdms
directory.
GUI problems
If any of the modules of the Xerox FreeFlow Print Server do not
function or if you cannot use Exit to restart the system, perform the
following:
•
Xerox FreeFlow Print Server icons disappear or do not
respond.
•
If the GUI opens with a black, blank background and the label
names of the modules do not appear correctly, perform the
following:
1.
Determine if the
/opt/XRXnps/XRXservui/data/locale/
<locale*>/resources
directory exists.
2.
Determine if the
/opt/XRXnps/XRXservui/data/ui.mn.config
file exists.