Xerox 6180N FreeFlow® Print Server System Guide - Page 25

Caveats, Troubleshooting Hot Folder problems, 28M 7096K sleep

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Page 25 highlights

Caveats Job submission • The Hot Folder feature may not be available on Mac OS 9 since Mac OS 9 does not support SAMBA. • There is no authentication support for Hot Folder access All hot folders are publicly visible. • The FreeFlow Print Server does not know who the actual job submitter is. The sender name specified on the GUI is a generic name (and is "HotFolderClient"). Troubleshooting Hot Folder problems The following logs are important for troubleshooting problems; if there was no response from the agent to the browser, one or all for the followings can be done: NOTE: You must be root to use the following tools. • # prstat • Shows activity of the processor and running programs. Often this is seen whether or not the hf_observer is still running. It may be that one of the processes that is using a lot of processor time is contributing to the reason the hf_observer cannot respond and therefore cannot submit jobs to the print server. • Normally, the user should see the hf_observer takes less than 1.0% of the CPU time. The following line shows only 0.7% consumption of the CPU time. 1324 root 28M 7096K sleep 59 0 0:00:00 0.0% hf_observer/4 • ps -ef | grep hf_observer If you see the following line, the hf_observer is alive. root 1324 1275 0 10:28:37 pts/12 0:01 ./hf_observer System Guide 2- 5

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System Guide
2-5
Job submission
Caveats
•
The Hot Folder feature may not be available on Mac OS 9
since Mac OS 9 does not support SAMBA.
•
There is no authentication support for Hot Folder access
All
hot folders are publicly
visible.
•
The FreeFlow Print Server does not know who the actual job
submitter is.
The sender name specified on the GUI is a
generic name (and is “HotFolderClient”).
Troubleshooting Hot Folder problems
The following logs are important for troubleshooting problems; if
there was no response from the agent to the browser, one or all for
the followings can be done:
NOTE:
You must be root to use the following tools.
•
# prstat
•
Shows activity of the processor and running programs.
Often this is seen whether or not the
hf_observer
is still
running.
It may be that one of the processes that is using a
lot of processor time is contributing to the reason the
hf_observer cannot respond and therefore cannot submit
jobs to the print server.
•
Normally, the user should see the hf_observer takes less
than 1.0% of the CPU time. The following line shows only
0.7% consumption of the CPU time.
1324 root
28M 7096K sleep
59
0
0:00:00 0.0%
hf_observer/4
•
ps -ef | grep hf_observer
If you see the following line, the hf_observer is alive.
root
1324
1275
0 10:28:37 pts/12
0:01 ./hf_observer