Xerox 6180N FreeFlow® Print Server System Guide - Page 108

Tape Client problems, Print quality problems, en_US, in_UK

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Troubleshooting 8-6 3. If the above files do not exist, set the XAPPLRESDIR environment variable by entering the following: setenv XAPPLRESDIR/opt/XRXnps/XRXservui/data/locale/ resources NOTE: The "Locale" is the locale of your server. - en_US for U.S. English - in_UK for U.K. English - fr for French - es for Spanish - de for German - it for Italian - ja for Japanese Tape Client problems Verify that the tcmrpcsvc process is alive: ps -ef | grep tecmrpcsvc Isolate the problem by monitoring the tcmrpcsvc process operations using the following procedure: 1. Log in as root. 2. Kill tcmrpcsvc process 3. Restart tcmrpcsvc process with /opt/XRXnps/XRXtpclnt/bin/tcmrpcsvc from a terminal window to monitor its output message. 4. Start Tape Client user interface in stand-alone mode with opt/XRXnps/XRXtpclnt/bin/tapeclient from a terminal window to monitor its output message. Print quality problems An image quality problem exists if a job has been submitted successfully, but does not print correctly. NOTE: If Image Quality parameters are changed, the Xerox FreeFlow Print Server software must be restarted for the change to take affect. NOTE: The Image Quality default settings are optimized for the printer. If changes are made, the factory installed defaults can be restored by selecting [Defaults]. Selecting [Reset] sets the Image Quality parameters to the most recently applied setting. To determine the print quality problem and possibly fix the problem, perform the following: System Guide

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8-6
System Guide
Troubleshooting
3.
If the above files do not exist, set the XAPPLRESDIR
environment variable by entering the following:
setenv XAPPLRESDIR/opt/XRXnps/XRXservui/data/locale/
<locale>resources
NOTE:
The “Locale” is the locale of your server.
–
en_US
for U.S. English
–
in_UK
for U.K. English
–
fr
for French
–
es
for Spanish
–
de
for German
–
it
for Italian
–
ja
for Japanese
Tape Client problems
Verify that the
tcmrpcsvc
process is alive:
ps -ef | grep tecmrpcsvc
Isolate the problem by monitoring the tcmrpcsvc process
operations using the following procedure:
1.
Log in as root.
2.
Kill
tcmrpcsvc
process
3.
Restart tcmrpcsvc process with
/opt/XRXnps/XRXtpclnt/bin/tcmrpcsvc
from a terminal window to monitor its output message.
4.
Start Tape Client user interface in stand-alone mode with
opt/XRXnps/XRXtpclnt/bin/tapeclient
from a terminal window to monitor its output message.
Print quality problems
An image quality problem exists if a job has been submitted
successfully, but does not print correctly.
NOTE:
If Image Quality parameters are changed, the Xerox
FreeFlow Print Server software must be restarted for the change
to take affect.
NOTE:
The Image Quality default settings are optimized for the
printer. If changes are made, the factory installed defaults can be
restored by selecting [Defaults]. Selecting [Reset] sets the Image
Quality parameters to the most recently applied setting.
To determine the print quality problem and possibly fix the
problem, perform the following: