Xerox 6180N FreeFlow® Print Server System Guide - Page 122

Ejecting a CD/DVD on a Print Server station, Remote Services, System Guide, Troubleshooting - installation guide

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Troubleshooting Ejecting a CD/DVD on a Print Server station If pressing the eject button on the front of the CD/DVD-ROM drive does not eject the disc, then use the following procedure: 1. Select [System - Eject CD/DVD]. a. If the CD/DVD ejects, remove the CD/DVD and close the drive. b. If the CD/DVD still does not eject, continue to the next step. 2. Select [Setup] and then [System Configuration]. The System Configuration window displays. 3. Select the Peripherals tab. 4. Right-click on the drive entitled "CD-RW 0/DVD-RW 0." 5. From the right-click menu, select [Eject/Unload]. This dismounts the disc, and protects the platform from damage caused by attempting to eject the media manually. 6. Select [OK] to close the "Removable Media Manager" window. 7. Now use the disc drive [Eject] button to eject the disc. Remote Services The Xerox FreeFlow Print Server family provides a host of remote services via Print Server Remote Services Software. There are several key components to this service suite along with future capabilities: • Problem Reporting allows administrators to send problem data to Xerox Service teams for analysis. This service can also be extended to provide analysis of problems over time to help the customer optimize system use. • Service Requests allow Xerox service personnel to proactively push automated actions that the Xerox devices would perform to optimize the customer's system. • Support Access will enable customers to collaborate in problem solving and share desktops with Xerox Service and Support teams. This would occur in real time by enabling an observe/control view of the system. • Billing (future capability) will enable Xerox to manage system meter reads in a consistent and timely manner. NOTE: Refer to the Remote Services Installation Guide for more information. 8-20 System Guide

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8-20
System Guide
Troubleshooting
Ejecting a CD/DVD on a Print Server station
If pressing the eject button on the front of the CD/DVD-ROM drive
does not eject the disc, then use the following procedure:
1.
Select [System - Eject CD/DVD].
a.
If the CD/DVD ejects, remove the CD/DVD and close the
drive.
b.
If the CD/DVD still does not eject, continue to the next
step.
2.
Select [Setup] and then [System Configuration]. The System
Configuration window displays.
3.
Select the Peripherals tab.
4.
Right-click on the drive entitled “CD-RW 0/DVD-RW 0.”
5.
From the right-click menu, select [Eject/Unload]. This
dismounts the disc, and protects the platform from damage
caused by attempting to eject the media manually.
6.
Select [OK] to close the “Removable Media Manager” window.
7.
Now use the disc drive [Eject] button to eject the disc.
Remote Services
The Xerox FreeFlow Print Server family provides a host of remote
services via Print Server Remote Services Software. There are
several key components to this service suite along with future
capabilities:
•
Problem Reporting allows administrators to send problem data
to Xerox Service teams for analysis. This service can also be
extended to provide analysis of problems over time to help the
customer optimize system use.
•
Service Requests allow Xerox service personnel to proactively
push automated actions that the Xerox devices would perform
to optimize the customer’s system.
•
Support Access will enable customers to collaborate in
problem solving and share desktops with Xerox Service and
Support teams. This would occur in real time by enabling an
observe/control view of the system.
•
Billing (future capability) will enable Xerox to manage system
meter reads in a consistent and timely manner.
NOTE:
Refer to the Remote Services Installation Guide for more
information.