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Brother International MFC 6490CW Users Manual - English - Page 173

Error Message, Cause, Action, Paper Jam, Replace Ink, Unable to Clean, Unable to Init. XX - troubleshooting guide

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Troubleshooting and Routine Maintenance Error Message Cause Action Paper Jam Paper is jammed in the machine. (MFC-6490CW) Remove the jammed paper by following B the steps in Printer jam or paper jam (MFC-6490CW only) on page 164. (MFC-5890CN) Remove the jammed paper by following the steps in Printer jam or paper jam (MFC-5890CN only) on page 162. Make sure the paper length guide is set to the paper size. Do not extend the paper tray when you load A5 or smaller size paper. Replace Ink One or more of the ink cartridges Replace the ink cartridges. (See Replacing have reached the end of their life. the ink cartridges on page 167.) Unable to Clean XX The machine has a mechanical problem. -OR- A foreign object such as a clip or ripped paper is in the machine. Open the scanner cover and look inside the machine for foreign objects and paper scraps. If the error message continues, disconnect the machine from the power for several minutes, then reconnect it. (The machine can be turned off for approximately 24 hours without losing faxes stored in the memory. See Transferring your faxes or Fax Journal report on page 159.) Unable to Init. XX The machine has a mechanical problem. -OR- A foreign object such as a clip or ripped paper is in the machine. Open the scanner cover and look inside the machine for foreign objects and paper scraps. If the error message continues, disconnect the machine from the power for several minutes, then reconnect it. (The machine can be turned off for approximately 24 hours without losing faxes stored in the memory. See Transferring your faxes or Fax Journal report on page 159.) Unable to Print XX The machine has a mechanical problem. -OR- A foreign object such as a clip or ripped paper is in the machine. Open the scanner cover and look inside the machine for foreign objects and paper scraps. If the error message continues, disconnect the machine from the power for several minutes, then reconnect it. (The machine can be turned off for approximately 24 hours without losing faxes stored in the memory. See Transferring your faxes or Fax Journal report on page 159.) 157

Section	Page
USER’S GUIDE MFC-5890CN MFC-6490CW	1
Brother numbers	3
Register your product	3
FAQs (frequently asked questions)	3
For Customer Service	3
Ordering accessories and supplies	4
Notice - Disclaimer of Warranties (USA and Canada)	5
Compilation and Publication Notice	5
Brother® Two-Year Limited Warranty and Replacement Service (USA Only)	6
BROTHER MULTIFUNCTION CENTER / FAX MACHINE LIMITED WARRANTY (Canada only)	8
Table of Contents	9
Section I: General	17
1 General Information	18
Using the documentation	18
Symbols and conventions used in the documentation	18
Accessing the Software User’s Guide and Network User’s Guide	18
Viewing Documentation	18
Viewing Documentation (For Windows®)	18
How to find Scanning instructions	19
How to find Network setup instructions (MFC-6490CW only)	19
Viewing Documentation (For Macintosh®)	20
How to find Scanning instructions	20
How to find Network setup instructions (MFC-6490CW only)	20
Accessing Brother Support (For Windows®)	21
MFC-6490CW Control panel overview	22
LCD screen	24
Basic Operations	24
2 Loading paper and documents	25
Loading paper and other print media	25
Loading paper in paper tray #1	25
Loading paper in paper tray #2 (MFC-6490CW only)	28
Loading envelopes and post cards	31
About envelopes	31
How to load envelopes and post cards	31
Removing small printouts from the machine	32
Printable area	33
Acceptable paper and other print media	34
Recommended print media	34
Handling and using print media	35
Paper capacity of the output paper tray cover	35
Choosing the right print media	36
Paper type and size for each operation	36
Paper weight, thickness and capacity	37
Loading documents	38
Using the ADF	38
Recommended environment	38
Document Sizes Supported	38
How to load documents	38
Using the scanner glass	39
Document Sizes Supported	39
How to load documents	39
Scannable area	40
3 General setup	41
On/Off key	41
Turning the machine off	41
Turning the machine on	41
Power Off setting	41
Mode Timer	42
Paper settings	42
Paper Size and Type (MFC-5890CN only)	42
Paper Type	42
Paper Size	43
Paper Size and Type (MFC-6490CW only)	43
Tray use in Copy mode (MFC-6490CW only)	44
Tray use in Fax mode (MFC-6490CW only)	44
Secure Paper Feed mode for Ledger size Short Grain Paper	45
Volume Settings	45
Ring Volume	45
Setting the Ring Volume from the menu	45
Beeper Volume	46
Speaker Volume	46
Automatic Daylight Savings Time	47
Sleep Mode	47
LCD screen	48
LCD Contrast	48
Setting the backlight brightness	48
Setting the Dim Timer for the backlight	48
Setting the Wallpaper	48
4 Security features	49
Secure Function Lock	49
Setting and changing the Administrator Password	49
Setting the password	49
Changing the password	50
Setting up and changing the Public user	50
Setting up and changing restricted users	51
Setting up restricted users	51
Changing user name, password or settings for restricted users	51
Reset existing restricted users	52
Turning Secure Function Lock on/off	52
Turning Secure Function Lock on	52
Turning Secure Function Lock off	52
Switching users	53
Changing to the Public mode	53
Reset all users	53
Section II: Fax	55
5 Sending a Fax	56
Entering Fax mode	56
Faxing from the ADF	56
Faxing from the scanner glass	57
Setting scanner glass size for faxing (MFC-5890CN only)	57
Setting scanner glass size for faxing (MFC-6490CW only)	58
Color fax transmission	58
How to preview an outgoing fax	58
Canceling a fax in progress	58
Broadcasting (Black & White only)	59
Canceling a Broadcast in progress	59
Additional sending operations	60
Sending faxes using multiple settings	60
Contrast	60
Changing fax resolution	61
Dual access (Black & White only)	61
Real time transmission	61
Overseas Mode	62
Delayed Faxing (Black & White only)	62
Delayed Batch Transmission (Black & White only)	62
Checking and canceling waiting jobs	62
Setting your changes as the new default	63
Restoring all settings to the factory settings	63
Sending a fax manually	63
Sending a fax at the end of a conversation	63
Out of Memory message	64
6 Receiving a Fax	65
Receive modes	65
Choose the correct Receive Mode	65
Using receive modes	67
Fax only	67
Fax/Tel	67
Manual	67
External TAD	67
Receive mode settings	68
Ring Delay	68
F/T Ring Time (Fax/Tel mode only)	68
Easy Receive	69
If Easy Receive is On:	69
If Easy Receive is Off:	69
Additional receiving operations	69
Printing a reduced incoming fax	69
Setting the Receiving Priority	70
Receiving a fax at the end of a conversation	71
Printing a fax from the memory	71
Receiving faxes into memory when the paper tray is empty	71
Memory Receive (Black & White only)	72
Fax Forwarding	72
Paging	73
Fax Storage	74
PC Fax Receive	74
Changing the destination PC	75
Turning off Memory Receive Operations	76
Changing Memory Receive Operations	76
Fax Preview (Black & White only)	77
How to preview a received fax	77
Setting Fax Preview	77
Using Fax Preview	77
How to delete all faxes in the list	78
How to print all faxes in the list	78
Changing the settings to turn off fax preview	79
Remote Retrieval	79
Setting a Remote Access Code	79
Using your Remote Access Code	80
Remote Fax commands	81
Retrieving fax messages	82
Changing your Fax Forwarding number	82
7 Telephone Services and External devices	83
Voice operations	83
Tone or Pulse (Canada only)	83
Fax/Tel mode when the power key is on	83
Fax/Tel mode when the power key is off	83
Telephone services	84
Voice Mail	84
Distinctive Ring	85
What does your telephone company's ‘Distinctive Ring’ do?	85
What does Brother's ‘Distinctive Ring’ do?	85
Do you have Voice Mail?	85
Before you choose the ring pattern to register	86
Registering the Distinctive Ring pattern	86
Turning off Distinctive Ring	87
Caller ID	87
Setting up your area code (USA only)	88
Connecting an external TAD (telephone answering device)	88
Connections	89
Recording outgoing message (OGM) on an external TAD	90
Special line considerations	90
Roll over telephone lines	90
Two-line telephone system	90
Converting telephone wall outlets	91
Installing machine, external two-line TAD and two-line telephone	91
Multi-line connections (PBX)	92
External and extension telephones	92
Connecting an external or extension telephone	92
Using external and extension telephones	93
Using extension telephones	93
Using an external telephone (connected to the EXT. jack of the machine)	93
If you answer a call and no one is on the line:	93
Using a Non-Brother cordless external telephone	93
Using remote codes	93
Fax Receive code	93
Telephone Answer code	93
Changing the remote codes	94
8 Dialing and storing numbers	95
How to Dial	95
Manual dialing	95
One Touch Dialing	95
Speed Dialing	95
Search	96
Fax Redial	96
Outgoing Call	97
Caller ID history	97
Storing numbers	98
Storing a pause	98
Storing One Touch Dial numbers	98
Storing One Touch numbers from Outgoing Calls	98
Storing One Touch numbers from the Caller ID history	99
Storing Speed Dial numbers	99
Storing Speed Dial numbers from Outgoing Calls	100
Storing Speed Dial numbers from the Caller ID history	101
Changing One Touch or Speed Dial names or numbers	101
Setting up groups for broadcasting	102
Changing a Group name	103
Deleting a Group	103
Deleting a number from a Group	104
Dialing Access codes and credit card numbers	104
9 Printing Reports	105
Fax reports	105
Transmission Verification Report	105
Fax Journal (activity report)	106
Reports	106
How to print a report	106
10 Polling	107
Polling overview	107
Polling receive	107
Setup to receive polling	107
Sequential polling (Black & White only)	107
Polled transmit (Black & White only)	108
Set up for polled transmit	108
Section III: Copy	109
11 Making copies	110
How to copy	110
Entering Copy mode	110
Making a single copy	110
Making multiple copies	110
Stop copying	110
Copy settings	111
Changing copy quality	111
Enlarging or reducing the image copied	111
Making N in 1 copies or a poster (Page Layout)	112
Sorting copies using the ADF	114
Adjusting Brightness and Contrast	114
Brightness	114
Contrast	115
Paper Options	115
Paper Type	115
Paper Size	115
Tray Select (MFC-6490CW only)	115
Skew Adjustment (MFC-6490CW only)	116
Book Copy	116
Watermark Copy	117
Using template	117
Using data from a media card or USB Flash memory drive	117
Using a scanned paper document as your watermark	118
Setting your changes as the new default	118
Restoring all settings to the factory settings	118
‘Out of Memory’ message	119
Section IV: Walk-up Photo Printing	121
12 PhotoCapture Center®: Printing photos from a memory card or USB Flash memory drive	122
PhotoCapture Center® Operations	122
Printing from a memory card or USB Flash memory drive without a PC	122
Scanning to a memory card or USB Flash memory drive without a PC	122
Using PhotoCapture Center® from your computer	122
Using a memory card or USB Flash memory drive	122
Memory cards or a USB Flash memory drive folder structure	123
Getting started	124
Entering PhotoCapture mode	125
Print Images	125
View Photo(s)	125
Print Index (Thumbnails)	126
Printing Photos	127
Enhance Photos	127
Auto Correct	127
Enhance Skin-Tone	128
Enhance Scenery	128
Remove Red-Eye	129
Monochrome	129
Sepia	130
Search by Date	130
Print All Photos	131
Slide show	131
Printing a photo during a Slide show	131
Trimming	132
DPOF printing	132
PhotoCapture Center® print settings	133
Print Quality	134
Paper options	134
Paper Type	134
Paper and print size	134
Adjusting Brightness, Contrast and Color	135
Brightness	135
Contrast	135
Color Enhancement (True2Life®)	135
Cropping	136
Borderless printing	136
Print Date	136
Setting your changes as the new default	137
Restoring all settings to the factory settings	137
Scan to a memory card or USB Flash memory drive	137
Entering Scan mode	137
How to scan to a memory card or USB Flash memory drive	138
Glass Scan Size (MFC-6490CW only)	139
How to change the file name	139
How to set a new default	139
How to reset to the factory settings	139
Understanding the Error Messages	140
13 Printing photos from a camera	141
Printing photos directly from a PictBridge camera	141
PictBridge requirements	141
Setting your digital camera	141
Printing Images	142
DPOF printing	142
Printing photos directly from a digital camera (without PictBridge)	143
Printing Images	143
Understanding the Error Messages	144
Section V: Software	145
14 Software and Network features	146
Section VI: Appendixes	147
A Safety and Legal	148
Choosing a location	148
To use the machine safely	149
Important safety instructions	154
Standard telephone and FCC Notices (These notices are in effect on models sold and used in the United States only.)	155
Federal Communications Commission (FCC) Declaration of Conformity (USA only)	157
Industry Canada Compliance Statement (Canada only)	158
LAN connection	158
International ENERGY STAR® Compliance Statement	158
Legal limitations for copying	159
Trademarks	160
B Troubleshooting and Routine Maintenance	161
Troubleshooting	161
If you are having difficulty with your machine	161
Dial Tone	168
Telephone line interference	168
Error and Maintenance messages	169
Error animation	175
Transferring your faxes or Fax Journal report	175
Transferring faxes to another fax machine	175
Transferring faxes to your PC	176
Transferring Fax Journal report to another fax machine	176
Document jam	177
Document is jammed in the top of the ADF unit	177
Document is jammed inside the ADF unit	177
Printer jam or paper jam (MFC-5890CN only)	178
Printer jam or paper jam (MFC-6490CW only)	180
Routine maintenance	183
Replacing the ink cartridges	183
Cleaning the outside of the machine	185
Cleaning the scanner	186
Cleaning the machine printer platen	187
Cleaning the paper pick-up roller	187
Cleaning the print head	188
Checking the print quality	189
Checking the print alignment	190
Checking the ink volume	190
Machine Information	190
Checking the serial number	190
Packing and shipping the machine	191
C Menu and Features	194
On-screen programming	194
Menu table	194
Memory storage	194
Mode and menu keys	194
Menu table	195
Entering Text	220
Inserting spaces	220
Making corrections	220
Repeating letters	220
Special characters and symbols	220
D Specifications	221
General	221
Print media	223
Fax	224
Copy	226
PhotoCapture Center®	227
PictBridge	228
Scanner	229
Printer	230
Interfaces	231
Computer requirements	232
Consumable items	233
Network (LAN)	234
Wireless one-push configuration	235
E Glossary	236
Index	240

Match case Limit results 1 per page

Troubleshooting and Routine Maintenance

157

Paper Jam

Paper is jammed in the machine.

(MFC-6490CW)

Remove the jammed paper by following

the steps in

Printer jam or paper jam

(MFC-6490CW only)

on page 164.

(MFC

5890CN)

Remove the jammed paper by following

the steps in

Printer jam or paper jam

(MFC-5890CN only)

on page 162.

Make sure the paper length guide is set to

the paper size. Do not extend the paper

tray when you load A5 or smaller size

paper.

Replace Ink

One or more of the ink cartridges

have reached the end of their life.

Replace the ink cartridges. (See

Replacing

the ink cartridges

on page 167.)

Unable to Clean

The machine has a mechanical

problem.

—

A foreign object such as a clip or

ripped paper is in the machine.

Open the scanner cover and look inside

the machine for foreign objects and paper

scraps. If the error message continues,

disconnect the machine from the power for

several minutes, then reconnect it. (The

machine can be turned off for

approximately 24 hours without losing

faxes stored in the memory. See

Transferring your faxes or Fax Journal

report

on page 159.)

Unable to Init. XX

The machine has a mechanical

problem.

—

A foreign object such as a clip or

ripped paper is in the machine.

Open the scanner cover and look inside

the machine for foreign objects and paper

scraps. If the error message continues,

disconnect the machine from the power for

several minutes, then reconnect it. (The

machine can be turned off for

approximately 24 hours without losing

faxes stored in the memory. See

Transferring your faxes or Fax Journal

report

on page 159.)

Unable to Print XX

The machine has a mechanical

problem.

—

A foreign object such as a clip or

ripped paper is in the machine.

Open the scanner cover and look inside

the machine for foreign objects and paper

scraps. If the error message continues,

disconnect the machine from the power for

several minutes, then reconnect it. (The

machine can be turned off for

approximately 24 hours without losing

faxes stored in the memory. See

Transferring your faxes or Fax Journal

report

on page 159.)

Error Message

Cause

Action