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HP 1250 User Guide - Page 70

Solution, Setup, Setup Menu, Cause, Contact HP, The display shows the wrong language - fax cartridge troubleshooter

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Troubleshooting The display shows the wrong language Solution You can change the language settings at any time from the Setup Menu. For more information, see Set your language and country/region. The wrong measurements are showing in menus on the display Solution You might have selected the incorrect country/region when setting up the HP Fax. The country/region you select determines the paper sizes shown on the display. To change the country/region, you must reset the language settings. You can change the language settings at any time from the Setup Menu. For more information, see Set your language and country/region. I received a message on the display to align the print cartridges Solution The HP Fax prompts you to align cartridges every time you install a new print cartridge. For more information, see Align the print cartridges. Note If you remove and reinstall the same print cartridge, the HP Fax will not prompt you to align the print cartridges. The HP Fax remembers the alignment values for that print cartridge, so you do not need to realign the print cartridges. I received a message on the display that the print cartridge alignment failed Cause The incorrect type of paper is loaded in the input tray (for example, colored paper, paper with text on it or, certain recycled paper). Solution Load unused plain white letter or A4 paper into the input tray, and then try the alignment again. If the alignment fails again, you might have a defective sensor or print cartridge. Contact HP Support. Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause Protective tape is covering the print cartridges. Solution Check each print cartridge. The tape might have been removed from the copper-colored contacts, but still might cover the ink nozzles. If the tape is still covering the ink nozzles, carefully remove the tape from the print cartridges. Do not touch the ink nozzles or the copper-colored contacts. Reinsert the print cartridges and verify that they are fully inserted and locked in place. For more information about installing print cartridges, see Replace the print cartridges. User Guide 67

Section	Page
Contents	4
HP Fax overview	6
The HP Fax at a glance	6
Control panel features	7
Menu overview	8
Copy Menu	9
Fax Menu	9
Setup Menu	9
Text and symbols	9
Enter text using the keypad on the control panel	10
Available symbols for dialing fax numbers	10
Find more information	12
Sources of information	12
Finish setting up the HP Fax	14
Set your preferences	14
Set your language and country/region	14
Set the date and time	14
Adjust the volume	15
Fax setup	15
Set up the HP Fax for faxing	16
Choose the correct fax setup for your home or office	16
Select your fax setup case	18
Case A: Separate fax line (no voice calls received)	20
Case B: Set up the HP Fax with DSL	21
Case C: Set up the HP Fax with a PBX phone system or an ISDN line	22
Case D: Fax with a distinctive ring service on the same line	22
Case E: Shared voice/fax line	23
Case F: Shared voice/fax line with voice mail	24
Case G: Fax line shared with computer dial-up modem (no voice calls received)	25
Case H: Shared voice/fax line with computer dial-up modem	26
Case I: Shared voice/fax line with answering machine	28
Case J: Shared voice/fax line with computer dial-up modem and answering machine	30
Case K: Shared voice/fax line with computer dial-up modem and voice mail	32
Change settings on the HP Fax to receive faxes	34
Set the answer mode	34
Set the number of rings before answering	34
Change the answer ring pattern for distinctive ringing	35
Test your fax setup	36
Set the fax header	36
Load originals and load paper	38
Load originals	38
Choose papers for copying	39
Recommended papers for copying	39
Papers to avoid	39
Load full-size paper	40
Avoid paper jams	41
Use the fax features	44
Send a fax	44
Send a basic fax	44
Send a fax manually	45
Send a fax using monitor dialing	46
Receive a fax	47
Receive a fax manually	47
Set up backup fax reception	48
Reprint received faxes from memory	48
Forward faxes to another number	49
Block junk fax numbers	50
Set the junk fax mode	50
Add numbers to the junk fax list	50
Remove numbers from the junk fax list	51
Print reports	52
Print fax confirmation reports	52
Print fax error reports	52
Stop faxing	53
Use the copy features	54
Make a copy	54
Change the copy settings	54
Stop copying	55
Maintain the HP Fax	56
Clean the HP Fax	56
Clean the glass strip	56
Clean the white strip	57
Clean the exterior	58
Print a self-test report	59
Work with print cartridges	59
Handle the print cartridges	60
Replace the print cartridges	60
Align the print cartridges	63
Clean the print cartridges	64
Clean the print cartridge contacts	64
Order supplies	66
Order paper, or other media	66
Order print cartridges	66
Order other supplies	66
Troubleshooting information	68
Setup troubleshooting	68
Hardware setup troubleshooting	68
Fax setup troubleshooting	71
The fax test failed	71
Operational troubleshooting	82
Paper troubleshooting	82
Clear paper jams	82
Print cartridge troubleshooting	85
HP warranty and support	86
Warranty	86
Warranty upgrades	86
Warranty information	87
Get support and other information from the Internet	88
Before you call HP customer support	88
Access your serial number and service ID	88
Call in North America during warranty	89
Prepare the HP Fax for shipment	89
Remove the print cartridges before shipment	89
Remove the control panel faceplate	90
Pack the HP Fax	90
Technical information	92
Paper specifications	92
Paper tray capacities	92
Paper sizes	92
Copy specifications	93
Fax specifications	93
Physical specifications	94
Power specifications	94
Environmental specifications	94
Memory specifications	94
Environmental product stewardship program	94
Protecting the environment	94
Ozone production	94
Energy consumption	95
Paper use	95
Plastics	95
Material safety data sheets	95
Hardware recycling program	95
HP inkjet supplies recycling program	95
Disposal of Waste Equipment by Users in Private Households in the European Union	95
Regulatory notices	96
Regulatory model identification number	96
Notice to users of the U.S. telephone network: FCC requirements	96
FCC statement	97
Note à l’attention des utilisateurs du réseau téléphonique canadien/notice to users of the Canadian ...	97
Notice to users in Japan	98
Notice to users in the European Economic Area	98
Notice to users of the German telephone network	99
Geräuschemission	99
Notice to users in Korea	99
Declaration of conformity (European Economic Area)	99
HP Fax 1250 series declaration of conformity	100

Match case Limit results 1 per page

The display shows the wrong language

Solution

You can change the language settings at any time from the

Setup

. For more information, see

Set your language and country/region

The wrong measurements are showing in menus on the display

Solution

You might have selected the incorrect country/region when setting up

the HP Fax. The country/region you select determines the paper sizes shown on

the display.

To change the country/region, you must reset the language settings. You can

change the language settings at any time from the

Setup Menu

. For more

information, see

Set your language and country/region

I received a message on the display to align the print cartridges

Solution

The HP Fax prompts you to align cartridges every time you install a

new print cartridge. For more information, see

Align the print cartridges

Note

If you remove and reinstall the same print cartridge, the HP Fax will

not prompt you to align the print cartridges. The HP Fax remembers the

alignment values for that print cartridge, so you do not need to realign the

print cartridges.

I received a message on the display that the print cartridge alignment failed

Cause

The incorrect type of paper is loaded in the input tray (for example,

colored paper, paper with text on it or, certain recycled paper).

Solution

Load unused plain white letter or A4 paper into the input tray, and

then try the alignment again.

If the alignment fails again, you might have a defective sensor or print cartridge.

Contact HP Support. Go to

www.hp.com/support

. If prompted, choose your

country/region, and then click

Contact HP

for information on calling for technical

support.

Cause

Protective tape is covering the print cartridges.

Solution

Check each print cartridge. The tape might have been removed from

the copper-colored contacts, but still might cover the ink nozzles. If the tape is still

covering the ink nozzles, carefully remove the tape from the print cartridges. Do

not touch the ink nozzles or the copper-colored contacts.

Reinsert the print cartridges and verify that they are fully inserted and locked in

place.

For more information about installing print cartridges, see

Replace the print

cartridges

User Guide

Troubleshooting