HP 1250 User Guide - Page 72

The "Fax Hardware Test" failed

Solution

●

Turn off the HP Fax by using the

On

button located on the control panel and

then unplug the power cord from the back of the HP Fax. After a few

seconds, plug the power cord back in and turn the power on. Run the test

again. If the test fails again, continue reviewing the troubleshooting

information in this section.

●

Try to send or receive a test fax. If you can send or receive a fax

successfully, there might not be a problem.

●

Make sure you use the phone cord that came with the HP Fax. If you do not

use the supplied phone cord to connect from the telephone wall jack to the

HP Fax, you might not be able to send or receive faxes. After you plug in the

phone cord that came with the HP Fax, run the fax test again.

●

If you are using a phone splitter, this can cause faxing problems. (A splitter is

a two-cord connector that plugs into a telephone wall jack.) Try removing the

splitter and connecting the HP Fax directly to the telephone wall jack.

After you resolve any problems found, run the fax test again to make sure it

passes and the HP Fax is ready for faxing. If the

Fax Hardware Test

continues

to fail and you experience problems faxing, contact HP Support. Go to

www.hp.com/support

. If prompted, choose your country/region, and then click

Contact HP

for information on calling for technical support.

The "Fax Connected to Active Telephone Wall Jack" test failed

Solution

●

Check the connection between the telephone wall jack and the HP Fax to

make sure the phone cord is secure.

●

Make sure you use the phone cord that came with the HP Fax. If you do not

use the supplied phone cord to connect from the telephone wall jack to the

HP Fax, you might not be able to send or receive faxes. After you plug in the

phone cord that came with the HP Fax, run the fax test again.

●

Make sure you have correctly connected the HP Fax to the telephone wall

jack. Using the phone cord supplied in the box with the HP Fax, connect one

end to your telephone wall jack, then connect the other end to the port

labeled 1-LINE on the back of the HP Fax. For more information on setting

up the HP Fax for faxing, see

Fax setup

.

●

If you are using a phone splitter, this can cause faxing problems. (A splitter is

a two-cord connector that plugs into a telephone wall jack.) Try removing the

splitter and connecting the HP Fax directly to the telephone wall jack.

●

Try connecting a working phone and phone cord to the telephone wall jack

that you are using for the HP Fax and check for a dial tone. If you do not

hear a dial tone, contact your telephone company and have them check the

line.

●

Try to send or receive a test fax. If you can send or receive a fax

successfully, there might not be a problem.

User Guide

69

Troubleshooting

Section	Page
Contents	4
HP Fax overview	6
The HP Fax at a glance	6
Control panel features	7
Menu overview	8
Copy Menu	9
Fax Menu	9
Setup Menu	9
Text and symbols	9
Enter text using the keypad on the control panel	10
Available symbols for dialing fax numbers	10
Find more information	12
Sources of information	12
Finish setting up the HP Fax	14
Set your preferences	14
Set your language and country/region	14
Set the date and time	14
Adjust the volume	15
Fax setup	15
Set up the HP Fax for faxing	16
Choose the correct fax setup for your home or office	16
Select your fax setup case	18
Case A: Separate fax line (no voice calls received)	20
Case B: Set up the HP Fax with DSL	21
Case C: Set up the HP Fax with a PBX phone system or an ISDN line	22
Case D: Fax with a distinctive ring service on the same line	22
Case E: Shared voice/fax line	23
Case F: Shared voice/fax line with voice mail	24
Case G: Fax line shared with computer dial-up modem (no voice calls received)	25
Case H: Shared voice/fax line with computer dial-up modem	26
Case I: Shared voice/fax line with answering machine	28
Case J: Shared voice/fax line with computer dial-up modem and answering machine	30
Case K: Shared voice/fax line with computer dial-up modem and voice mail	32
Change settings on the HP Fax to receive faxes	34
Set the answer mode	34
Set the number of rings before answering	34
Change the answer ring pattern for distinctive ringing	35
Test your fax setup	36
Set the fax header	36
Load originals and load paper	38
Load originals	38
Choose papers for copying	39
Recommended papers for copying	39
Papers to avoid	39
Load full-size paper	40
Avoid paper jams	41
Use the fax features	44
Send a fax	44
Send a basic fax	44
Send a fax manually	45
Send a fax using monitor dialing	46
Receive a fax	47
Receive a fax manually	47
Set up backup fax reception	48
Reprint received faxes from memory	48
Forward faxes to another number	49
Block junk fax numbers	50
Set the junk fax mode	50
Add numbers to the junk fax list	50
Remove numbers from the junk fax list	51
Print reports	52
Print fax confirmation reports	52
Print fax error reports	52
Stop faxing	53
Use the copy features	54
Make a copy	54
Change the copy settings	54
Stop copying	55
Maintain the HP Fax	56
Clean the HP Fax	56
Clean the glass strip	56
Clean the white strip	57
Clean the exterior	58
Print a self-test report	59
Work with print cartridges	59
Handle the print cartridges	60
Replace the print cartridges	60
Align the print cartridges	63
Clean the print cartridges	64
Clean the print cartridge contacts	64
Order supplies	66
Order paper, or other media	66
Order print cartridges	66
Order other supplies	66
Troubleshooting information	68
Setup troubleshooting	68
Hardware setup troubleshooting	68
Fax setup troubleshooting	71
The fax test failed	71
Operational troubleshooting	82
Paper troubleshooting	82
Clear paper jams	82
Print cartridge troubleshooting	85
HP warranty and support	86
Warranty	86
Warranty upgrades	86
Warranty information	87
Get support and other information from the Internet	88
Before you call HP customer support	88
Access your serial number and service ID	88
Call in North America during warranty	89
Prepare the HP Fax for shipment	89
Remove the print cartridges before shipment	89
Remove the control panel faceplate	90
Pack the HP Fax	90
Technical information	92
Paper specifications	92
Paper tray capacities	92
Paper sizes	92
Copy specifications	93
Fax specifications	93
Physical specifications	94
Power specifications	94
Environmental specifications	94
Memory specifications	94
Environmental product stewardship program	94
Protecting the environment	94
Ozone production	94
Energy consumption	95
Paper use	95
Plastics	95
Material safety data sheets	95
Hardware recycling program	95
HP inkjet supplies recycling program	95
Disposal of Waste Equipment by Users in Private Households in the European Union	95
Regulatory notices	96
Regulatory model identification number	96
Notice to users of the U.S. telephone network: FCC requirements	96
FCC statement	97
Note à l’attention des utilisateurs du réseau téléphonique canadien/notice to users of the Canadian ...	97
Notice to users in Japan	98
Notice to users in the European Economic Area	98
Notice to users of the German telephone network	99
Geräuschemission	99
Notice to users in Korea	99
Declaration of conformity (European Economic Area)	99
HP Fax 1250 series declaration of conformity	100

HP 1250 User Guide - Page 72

The Fax Hardware Test failed, The Fax Connected to Active Telephone Wall Jack test failed - fax reviews

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