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HP 1250 User Guide - Page 71

Fax setup troubleshooting, The fax test failed - fax cartridge error

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Troubleshooting Chapter 9 Cause The contacts on the print cartridge are not touching the contacts in the print carriage. Solution Remove and then reinsert the print cartridges. Verify that they are fully inserted and locked in place. For more information about installing print cartridges, see Replace the print cartridges. Cause The print cartridge or sensor is defective. Solution Contact HP Support. Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. I received a message on the display about a paper jam or a blocked carriage Solution If either a paper jam or blocked carriage error message appears on the display, there might be some packing material inside the HP Fax. Look inside the device, including the print cartridge door. If you remove any packaging material, turn off the HP Fax, and then turn it on again. Fax setup troubleshooting This section contains fax setup troubleshooting information for the HP Fax. If the HP Fax is not set up properly for faxing, you might experience problems when sending faxes, receiving faxes, or both. If you are having faxing problems, you can print a fax test report to check the status of the HP Fax. The test will fail if the HP Fax is not set up properly for faxing. Perform this test after you have completed setting up the HP Fax for faxing. For more information, see Test your fax setup. If the test fails, review the report for information on how to fix any problems found. For more information, you can also see the next section, The fax test failed. The fax test failed If you ran a fax test and the test failed, review the report for basic information about the error. For more detailed information, check the report to see which part of the test failed, and then review the appropriate topic in this section for solutions to try. ● The "Fax Hardware Test" failed ● The "Fax Connected to Active Telephone Wall Jack" test failed ● The "Phone Cord Connected to Correct Port on Fax" test failed ● The "Using Correct Type of Phone Cord with Fax" test failed ● The "Dial Tone Detection" test failed ● The "Fax Line Condition" test failed 68 HP Fax 1250 series

Section	Page
Contents	4
HP Fax overview	6
The HP Fax at a glance	6
Control panel features	7
Menu overview	8
Copy Menu	9
Fax Menu	9
Setup Menu	9
Text and symbols	9
Enter text using the keypad on the control panel	10
Available symbols for dialing fax numbers	10
Find more information	12
Sources of information	12
Finish setting up the HP Fax	14
Set your preferences	14
Set your language and country/region	14
Set the date and time	14
Adjust the volume	15
Fax setup	15
Set up the HP Fax for faxing	16
Choose the correct fax setup for your home or office	16
Select your fax setup case	18
Case A: Separate fax line (no voice calls received)	20
Case B: Set up the HP Fax with DSL	21
Case C: Set up the HP Fax with a PBX phone system or an ISDN line	22
Case D: Fax with a distinctive ring service on the same line	22
Case E: Shared voice/fax line	23
Case F: Shared voice/fax line with voice mail	24
Case G: Fax line shared with computer dial-up modem (no voice calls received)	25
Case H: Shared voice/fax line with computer dial-up modem	26
Case I: Shared voice/fax line with answering machine	28
Case J: Shared voice/fax line with computer dial-up modem and answering machine	30
Case K: Shared voice/fax line with computer dial-up modem and voice mail	32
Change settings on the HP Fax to receive faxes	34
Set the answer mode	34
Set the number of rings before answering	34
Change the answer ring pattern for distinctive ringing	35
Test your fax setup	36
Set the fax header	36
Load originals and load paper	38
Load originals	38
Choose papers for copying	39
Recommended papers for copying	39
Papers to avoid	39
Load full-size paper	40
Avoid paper jams	41
Use the fax features	44
Send a fax	44
Send a basic fax	44
Send a fax manually	45
Send a fax using monitor dialing	46
Receive a fax	47
Receive a fax manually	47
Set up backup fax reception	48
Reprint received faxes from memory	48
Forward faxes to another number	49
Block junk fax numbers	50
Set the junk fax mode	50
Add numbers to the junk fax list	50
Remove numbers from the junk fax list	51
Print reports	52
Print fax confirmation reports	52
Print fax error reports	52
Stop faxing	53
Use the copy features	54
Make a copy	54
Change the copy settings	54
Stop copying	55
Maintain the HP Fax	56
Clean the HP Fax	56
Clean the glass strip	56
Clean the white strip	57
Clean the exterior	58
Print a self-test report	59
Work with print cartridges	59
Handle the print cartridges	60
Replace the print cartridges	60
Align the print cartridges	63
Clean the print cartridges	64
Clean the print cartridge contacts	64
Order supplies	66
Order paper, or other media	66
Order print cartridges	66
Order other supplies	66
Troubleshooting information	68
Setup troubleshooting	68
Hardware setup troubleshooting	68
Fax setup troubleshooting	71
The fax test failed	71
Operational troubleshooting	82
Paper troubleshooting	82
Clear paper jams	82
Print cartridge troubleshooting	85
HP warranty and support	86
Warranty	86
Warranty upgrades	86
Warranty information	87
Get support and other information from the Internet	88
Before you call HP customer support	88
Access your serial number and service ID	88
Call in North America during warranty	89
Prepare the HP Fax for shipment	89
Remove the print cartridges before shipment	89
Remove the control panel faceplate	90
Pack the HP Fax	90
Technical information	92
Paper specifications	92
Paper tray capacities	92
Paper sizes	92
Copy specifications	93
Fax specifications	93
Physical specifications	94
Power specifications	94
Environmental specifications	94
Memory specifications	94
Environmental product stewardship program	94
Protecting the environment	94
Ozone production	94
Energy consumption	95
Paper use	95
Plastics	95
Material safety data sheets	95
Hardware recycling program	95
HP inkjet supplies recycling program	95
Disposal of Waste Equipment by Users in Private Households in the European Union	95
Regulatory notices	96
Regulatory model identification number	96
Notice to users of the U.S. telephone network: FCC requirements	96
FCC statement	97
Note à l’attention des utilisateurs du réseau téléphonique canadien/notice to users of the Canadian ...	97
Notice to users in Japan	98
Notice to users in the European Economic Area	98
Notice to users of the German telephone network	99
Geräuschemission	99
Notice to users in Korea	99
Declaration of conformity (European Economic Area)	99
HP Fax 1250 series declaration of conformity	100

Match case Limit results 1 per page

Cause

The contacts on the print cartridge are not touching the contacts in the

print carriage.

Solution

Remove and then reinsert the print cartridges. Verify that they are fully

inserted and locked in place.

For more information about installing print cartridges, see

Replace the print

cartridges

Cause

The print cartridge or sensor is defective.

Solution

Contact HP Support. Go to

www.hp.com/support

. If prompted, choose

your country/region, and then click

Contact HP

for information on calling for

technical support.

I received a message on the display about a paper jam or a blocked carriage

Solution

If either a paper jam or blocked carriage error message appears on

the display, there might be some packing material inside the HP Fax. Look inside

the device, including the print cartridge door.

If you remove any packaging material, turn off the HP Fax, and then turn it on

again.

Fax setup troubleshooting

This section contains fax setup troubleshooting information for the HP Fax. If the

HP Fax is not set up properly for faxing, you might experience problems when

sending faxes, receiving faxes, or both.

If you are having faxing problems, you can print a fax test report to check the status of

the HP Fax. The test will fail if the HP Fax is not set up properly for faxing. Perform

this test after you have completed setting up the HP Fax for faxing. For more

information, see

Test your fax setup

If the test fails, review the report for information on how to fix any problems found. For

more information, you can also see the next section,

The fax test failed

If you ran a fax test and the test failed, review the report for basic information about

the error. For more detailed information, check the report to see which part of the test

failed, and then review the appropriate topic in this section for solutions to try.

●

The "Fax Hardware Test" failed

●

The "Fax Connected to Active Telephone Wall Jack" test failed

●

The "Phone Cord Connected to Correct Port on Fax" test failed

●

The "Using Correct Type of Phone Cord with Fax" test failed

●

The "Dial Tone Detection" test failed

●

The "Fax Line Condition" test failed

Chapter 9

HP Fax 1250 series

Troubleshooting