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HP 1250 User Guide - Page 89

Call in North America during warranty, Prepare the HP Fax for shipment

UPC - 882780494893

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HP warranty and support Chapter 10 To access your serial number and service ID 1. Press and hold OK. While holding OK, press 4. This displays the Information Menu. 2. Press until Model Number appears and then press OK. This displays the service ID. Write down the complete service ID. 3. Press Cancel, and then press until Serial Number appears. 4. Press OK. This displays the serial number. Write down the complete serial number. 5. Press Cancel until you to exit the Information Menu. Call in North America during warranty Call 1-800-474-6836 (1-800-HP invent). U.S. phone support is available in both English and Spanish languages 24 hours a day, 7 days a week (days and hours of support may change without notice). This service is free during the warranty period. A fee may apply outside the warranty period. Prepare the HP Fax for shipment If after contacting HP Customer Support or returning to the point of purchase, you are requested to send the HP Fax in for service, make sure you remove and keep the following items before returning your device: ● The print cartridges ● The control panel faceplate ● The power cord, USB cable, and any other cable connected to the HP Fax ● Any paper loaded in the input tray ● Remove any originals you might have loaded in the HP Fax ● Remove the print cartridges before shipment ● Remove the control panel faceplate Remove the print cartridges before shipment Before you return the HP Fax, make sure you remove your print cartridges. To remove print cartridges before shipment 1. Turn on the HP Fax and wait until the print carriage is idle and silent. If the HP Fax will not turn on, skip this step and go to step 2. 2. Open the print cartridge door. 3. Remove the print cartridges from their slots. Note If the HP Fax does not turn on, you can unplug the power cord and then manually slide the print carriage to the far right side to remove the print cartridges. 4. Place the print cartridges in an airtight plastic container so they will not dry out, and put them aside. Do not send them with the HP Fax unless the HP customer support call agent instructs you to. 5. Close the print cartridge door and wait a few minutes for the print carriage to move back to its home position (on the left side). Note Make sure the scanner is idle and has returned to its parked position before turning off the HP Fax. 6. Press the On button to turn off the HP Fax. 86 HP Fax 1250 series

Section	Page
Contents	4
HP Fax overview	6
The HP Fax at a glance	6
Control panel features	7
Menu overview	8
Copy Menu	9
Fax Menu	9
Setup Menu	9
Text and symbols	9
Enter text using the keypad on the control panel	10
Available symbols for dialing fax numbers	10
Find more information	12
Sources of information	12
Finish setting up the HP Fax	14
Set your preferences	14
Set your language and country/region	14
Set the date and time	14
Adjust the volume	15
Fax setup	15
Set up the HP Fax for faxing	16
Choose the correct fax setup for your home or office	16
Select your fax setup case	18
Case A: Separate fax line (no voice calls received)	20
Case B: Set up the HP Fax with DSL	21
Case C: Set up the HP Fax with a PBX phone system or an ISDN line	22
Case D: Fax with a distinctive ring service on the same line	22
Case E: Shared voice/fax line	23
Case F: Shared voice/fax line with voice mail	24
Case G: Fax line shared with computer dial-up modem (no voice calls received)	25
Case H: Shared voice/fax line with computer dial-up modem	26
Case I: Shared voice/fax line with answering machine	28
Case J: Shared voice/fax line with computer dial-up modem and answering machine	30
Case K: Shared voice/fax line with computer dial-up modem and voice mail	32
Change settings on the HP Fax to receive faxes	34
Set the answer mode	34
Set the number of rings before answering	34
Change the answer ring pattern for distinctive ringing	35
Test your fax setup	36
Set the fax header	36
Load originals and load paper	38
Load originals	38
Choose papers for copying	39
Recommended papers for copying	39
Papers to avoid	39
Load full-size paper	40
Avoid paper jams	41
Use the fax features	44
Send a fax	44
Send a basic fax	44
Send a fax manually	45
Send a fax using monitor dialing	46
Receive a fax	47
Receive a fax manually	47
Set up backup fax reception	48
Reprint received faxes from memory	48
Forward faxes to another number	49
Block junk fax numbers	50
Set the junk fax mode	50
Add numbers to the junk fax list	50
Remove numbers from the junk fax list	51
Print reports	52
Print fax confirmation reports	52
Print fax error reports	52
Stop faxing	53
Use the copy features	54
Make a copy	54
Change the copy settings	54
Stop copying	55
Maintain the HP Fax	56
Clean the HP Fax	56
Clean the glass strip	56
Clean the white strip	57
Clean the exterior	58
Print a self-test report	59
Work with print cartridges	59
Handle the print cartridges	60
Replace the print cartridges	60
Align the print cartridges	63
Clean the print cartridges	64
Clean the print cartridge contacts	64
Order supplies	66
Order paper, or other media	66
Order print cartridges	66
Order other supplies	66
Troubleshooting information	68
Setup troubleshooting	68
Hardware setup troubleshooting	68
Fax setup troubleshooting	71
The fax test failed	71
Operational troubleshooting	82
Paper troubleshooting	82
Clear paper jams	82
Print cartridge troubleshooting	85
HP warranty and support	86
Warranty	86
Warranty upgrades	86
Warranty information	87
Get support and other information from the Internet	88
Before you call HP customer support	88
Access your serial number and service ID	88
Call in North America during warranty	89
Prepare the HP Fax for shipment	89
Remove the print cartridges before shipment	89
Remove the control panel faceplate	90
Pack the HP Fax	90
Technical information	92
Paper specifications	92
Paper tray capacities	92
Paper sizes	92
Copy specifications	93
Fax specifications	93
Physical specifications	94
Power specifications	94
Environmental specifications	94
Memory specifications	94
Environmental product stewardship program	94
Protecting the environment	94
Ozone production	94
Energy consumption	95
Paper use	95
Plastics	95
Material safety data sheets	95
Hardware recycling program	95
HP inkjet supplies recycling program	95
Disposal of Waste Equipment by Users in Private Households in the European Union	95
Regulatory notices	96
Regulatory model identification number	96
Notice to users of the U.S. telephone network: FCC requirements	96
FCC statement	97
Note à l’attention des utilisateurs du réseau téléphonique canadien/notice to users of the Canadian ...	97
Notice to users in Japan	98
Notice to users in the European Economic Area	98
Notice to users of the German telephone network	99
Geräuschemission	99
Notice to users in Korea	99
Declaration of conformity (European Economic Area)	99
HP Fax 1250 series declaration of conformity	100

Match case Limit results 1 per page

To access your serial number and service ID

Press and hold

. While holding

, press

. This displays the

Information Menu

Press

until

Model Number

appears and then press

. This displays the service ID.

Write down the complete service ID.

Press

Cancel

, and then press

until

Serial Number

appears.

Press

. This displays the serial number.

Write down the complete serial number.

Press

Cancel

until you to exit the

Information Menu

Call in North America during warranty

Call

1-800-474-6836 (1-800-HP invent)

. U.S. phone support is available in both English and

Spanish languages 24 hours a day, 7 days a week (days and hours of support may change

without notice). This service is free during the warranty period. A fee may apply outside the

warranty period.

Prepare the HP Fax for shipment

If after contacting HP Customer Support or returning to the point of purchase, you are requested

to send the HP Fax in for service, make sure you remove and keep the following items before

returning your device:

●

The print cartridges

●

The control panel faceplate

●

The power cord, USB cable, and any other cable connected to the HP Fax

●

Any paper loaded in the input tray

●

Remove any originals you might have loaded in the HP Fax

●

Remove the print cartridges before shipment

●

Remove the control panel faceplate

Remove the print cartridges before shipment

Before you return the HP Fax, make sure you remove your print cartridges.

To remove print cartridges before shipment

Turn on the HP Fax and wait until the print carriage is idle and silent. If the HP Fax will not

turn on, skip this step and go to step 2.

Open the print cartridge door.

Remove the print cartridges from their slots.

Note

If the HP Fax does not turn on, you can unplug the power cord and then

manually slide the print carriage to the far right side to remove the print cartridges.

Place the print cartridges in an airtight plastic container so they will not dry out, and put

them aside. Do not send them with the HP Fax unless the HP customer support call agent

instructs you to.

Close the print cartridge door and wait a few minutes for the print carriage to move back to

its home position (on the left side).

Note

Make sure the scanner is idle and has returned to its parked position before

turning off the HP Fax.

Press the

button to turn off the HP Fax.

Chapter 10

HP Fax 1250 series

HP warranty and support