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HP 1250 User Guide - Page 77

Error Correction Mode, Case B: Set up the HP Fax with DSL

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Chapter 9 Troubleshooting 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP Fax to connect to the "1LINE" port If the supplied phone cord is not long enough, you can extend it. For information, see The phone cord that came with my HP Fax is not long enough. ● Try connecting a working phone and phone cord to the telephone wall jack that you are using for the HP Fax and check for a dial tone. If you do not hear a dial tone, call your local telephone company for service. ● Other equipment, which uses the same phone line as the HP Fax, might be in use. For example, you cannot use the HP Fax for faxing if an extension phone is off the hook, or if you are using a computer dial-up modem to send an e-mail or access the Internet. ● Check to see if another process has caused an error. Check the display or your computer for an error message providing information about the problem and how to solve it. If there is an error, the HP Fax will not send or receive a fax until the error condition is resolved. ● The phone line connection might be noisy. Phone lines with poor sound quality (noise) can cause faxing problems. Check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise. If you hear noise, turn Error Correction Mode (ECM) off and try faxing again. For information about changing ECM, see the onscreen Help. If the problem persists, contact your telephone company. ● If you are using a digital subscriber line (DSL) service, make sure that you have a DSL filter connected or you will not be able to fax successfully. For more information, see Case B: Set up the HP Fax with DSL. ● Make sure the HP Fax is not connected to a telephone wall jack that is set up for digital phones. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones. ● If you are using either a private branch exchange (PBX) or an integrated services digital network (ISDN) converter/terminal adapter, make sure the HP Fax is connected to the correct port and the terminal adapter is set to the correct switch type for your country/region, if possible. For more information, see Case C: Set up the HP Fax with a PBX phone system or an ISDN line. ● If the HP Fax shares the same phone line with a DSL service, the DSL modem might not be properly grounded. If the DSL modem is not properly grounded, it can create noise on the phone line. Phone lines with poor sound 74 HP Fax 1250 series

Section	Page
Contents	4
HP Fax overview	6
The HP Fax at a glance	6
Control panel features	7
Menu overview	8
Copy Menu	9
Fax Menu	9
Setup Menu	9
Text and symbols	9
Enter text using the keypad on the control panel	10
Available symbols for dialing fax numbers	10
Find more information	12
Sources of information	12
Finish setting up the HP Fax	14
Set your preferences	14
Set your language and country/region	14
Set the date and time	14
Adjust the volume	15
Fax setup	15
Set up the HP Fax for faxing	16
Choose the correct fax setup for your home or office	16
Select your fax setup case	18
Case A: Separate fax line (no voice calls received)	20
Case B: Set up the HP Fax with DSL	21
Case C: Set up the HP Fax with a PBX phone system or an ISDN line	22
Case D: Fax with a distinctive ring service on the same line	22
Case E: Shared voice/fax line	23
Case F: Shared voice/fax line with voice mail	24
Case G: Fax line shared with computer dial-up modem (no voice calls received)	25
Case H: Shared voice/fax line with computer dial-up modem	26
Case I: Shared voice/fax line with answering machine	28
Case J: Shared voice/fax line with computer dial-up modem and answering machine	30
Case K: Shared voice/fax line with computer dial-up modem and voice mail	32
Change settings on the HP Fax to receive faxes	34
Set the answer mode	34
Set the number of rings before answering	34
Change the answer ring pattern for distinctive ringing	35
Test your fax setup	36
Set the fax header	36
Load originals and load paper	38
Load originals	38
Choose papers for copying	39
Recommended papers for copying	39
Papers to avoid	39
Load full-size paper	40
Avoid paper jams	41
Use the fax features	44
Send a fax	44
Send a basic fax	44
Send a fax manually	45
Send a fax using monitor dialing	46
Receive a fax	47
Receive a fax manually	47
Set up backup fax reception	48
Reprint received faxes from memory	48
Forward faxes to another number	49
Block junk fax numbers	50
Set the junk fax mode	50
Add numbers to the junk fax list	50
Remove numbers from the junk fax list	51
Print reports	52
Print fax confirmation reports	52
Print fax error reports	52
Stop faxing	53
Use the copy features	54
Make a copy	54
Change the copy settings	54
Stop copying	55
Maintain the HP Fax	56
Clean the HP Fax	56
Clean the glass strip	56
Clean the white strip	57
Clean the exterior	58
Print a self-test report	59
Work with print cartridges	59
Handle the print cartridges	60
Replace the print cartridges	60
Align the print cartridges	63
Clean the print cartridges	64
Clean the print cartridge contacts	64
Order supplies	66
Order paper, or other media	66
Order print cartridges	66
Order other supplies	66
Troubleshooting information	68
Setup troubleshooting	68
Hardware setup troubleshooting	68
Fax setup troubleshooting	71
The fax test failed	71
Operational troubleshooting	82
Paper troubleshooting	82
Clear paper jams	82
Print cartridge troubleshooting	85
HP warranty and support	86
Warranty	86
Warranty upgrades	86
Warranty information	87
Get support and other information from the Internet	88
Before you call HP customer support	88
Access your serial number and service ID	88
Call in North America during warranty	89
Prepare the HP Fax for shipment	89
Remove the print cartridges before shipment	89
Remove the control panel faceplate	90
Pack the HP Fax	90
Technical information	92
Paper specifications	92
Paper tray capacities	92
Paper sizes	92
Copy specifications	93
Fax specifications	93
Physical specifications	94
Power specifications	94
Environmental specifications	94
Memory specifications	94
Environmental product stewardship program	94
Protecting the environment	94
Ozone production	94
Energy consumption	95
Paper use	95
Plastics	95
Material safety data sheets	95
Hardware recycling program	95
HP inkjet supplies recycling program	95
Disposal of Waste Equipment by Users in Private Households in the European Union	95
Regulatory notices	96
Regulatory model identification number	96
Notice to users of the U.S. telephone network: FCC requirements	96
FCC statement	97
Note à l’attention des utilisateurs du réseau téléphonique canadien/notice to users of the Canadian ...	97
Notice to users in Japan	98
Notice to users in the European Economic Area	98
Notice to users of the German telephone network	99
Geräuschemission	99
Notice to users in Korea	99
Declaration of conformity (European Economic Area)	99
HP Fax 1250 series declaration of conformity	100

Match case Limit results 1 per page

Telephone wall jack

Use the phone cord supplied in the box with the HP Fax to connect to the "1-

LINE" port

If the supplied phone cord is not long enough, you can extend it. For

information, see

The phone cord that came with my HP Fax is not long enough

●

Try connecting a working phone and phone cord to the telephone wall jack

that you are using for the HP Fax and check for a dial tone. If you do not

hear a dial tone, call your local telephone company for service.

●

Other equipment, which uses the same phone line as the HP Fax, might be

in use. For example, you cannot use the HP Fax for faxing if an extension

phone is off the hook, or if you are using a computer dial-up modem to send

an e-mail or access the Internet.

●

Check to see if another process has caused an error. Check the display or

your computer for an error message providing information about the problem

and how to solve it. If there is an error, the HP Fax will not send or receive a

fax until the error condition is resolved.

●

The phone line connection might be noisy. Phone lines with poor sound

quality (noise) can cause faxing problems. Check the sound quality of the

phone line by plugging a phone into the telephone wall jack and listening for

static or other noise. If you hear noise, turn

Error Correction Mode

(ECM)

off and try faxing again. For information about changing ECM, see the

onscreen Help. If the problem persists, contact your telephone company.

●

If you are using a digital subscriber line (DSL) service, make sure that you

have a DSL filter connected or you will not be able to fax successfully. For

more information, see

Case B: Set up the HP Fax with DSL

●

Make sure the HP Fax is not connected to a telephone wall jack that is set up

for digital phones. To check if your phone line is digital, connect a regular

analog phone to the line and listen for a dial tone. If you do not hear a normal

sounding dial tone, it might be a phone line set up for digital phones.

●

If you are using either a private branch exchange (PBX) or an integrated

services digital network (ISDN) converter/terminal adapter, make sure the

HP Fax is connected to the correct port and the terminal adapter is set to the

correct switch type for your country/region, if possible. For more information,

see

Case C: Set up the HP Fax with a PBX phone system or an ISDN line

●

If the HP Fax shares the same phone line with a DSL service, the DSL

modem might not be properly grounded. If the DSL modem is not properly

grounded, it can create noise on the phone line. Phone lines with poor sound

Chapter 9

HP Fax 1250 series

Troubleshooting