7
Troubleshooting
Chapter contents
Chapter contents
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141
Troubleshooting tree
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143
Troubleshooting flowchart
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144
1. Does the control-panel display show READY?
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144
2. Can you print a configuration page?
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3. Can you print from a program?
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146
4. Does the job print as expected?
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147
5. Does the printer select the correct trays?
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148
Troubleshooting tools
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149
Information pages
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149
Embedded Web server
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154
Gaining access to the embedded Web server
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154
Printer Status and Alerts software
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156
Control-panel menus
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158
Using control-panel menus
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158
Resets submenu
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159
Diagnostics menu
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159
Service menu (service PIN codes)
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161
Printer resets and power-on modes
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163
Cold reset
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163
NVRAM initialization
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164
Hard-disk initialization
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164
Power-on bypass
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165
Save + Restore
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165
Test pages
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166
Engine-test page
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166
Formatter test page
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166
Interface troubleshooting
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167
Communications checks
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167
EIO troubleshooting
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167
Solving general printing problems
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169
Clearing jams
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173
Avoiding jams
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173
Typical jam locations
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174
Media handling problems
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181
Multiple pages feed
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181
Pages are wrinkled or folded
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182
Pages are skewed
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182
Understanding printer messages
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183
Using the printer online Help system
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183
Resolving persistent messages
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183
ENWW
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