HP 2420 Service Manual - Page 229
Table 7-9. Problems with Mac OS 9.x continued, Cause, Solution, Desktop, Printer Utility
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Table 7-9. Problems with Mac OS 9.x (continued) A print job was not sent to the printer that you wanted. Cause The wrong printer name or IP address is being used. Another printer that has the same or a similar name or IP address might have received your print job. The printer might not be ready. The interface cable might be defective or of poor quality. Solution Check the printer name or IP address by printing a configuration page. See Configuration page. Verify that the printer name or IP address on the configuration page matches the printer name or IP address in the Desktop Printer Utility. Make sure that the cables are connected correctly, the printer is on, and the ready light is on. If you are connecting through a USB or Ethernet hub, try connecting directly to the computer or use a different port. Replace the interface cable. Make sure to use a high-quality cable. You cannot use the computer while the printer is printing. Cause Solution Background Printing has not been selected. For LaserWriter 8.6 and later: Turn Background Printing on by selecting Print Desktop on the File menu and then clicking Background Printing. An encapsulated PostScript (EPS) file does not print with the correct fonts. Cause Solution This problem occurs with some programs. ● Try downloading the fonts that are contained in the EPS file to the printer before printing. ● Send the file in ASCII format instead of binary encoding. Your document is not printing with New York, Geneva, or Monaco fonts. Cause Solution The printer might be substituting fonts. Click Options in the Page Setup dialog box to clear substituted fonts. You are unable to print from a third-party USB card. Cause This error occurs when the software for USB printers is not installed. Solution When adding a third-party USB card, you might need the Apple USB Adapter Card Support software. The most current version of this software is available from the Apple Web site. ENWW Troubleshooting common Macintosh problems 215