HP 2420 Service Manual - Page 188

Table 7-3. Common causes of jams (continued) Cause Solution The print media is not picked up by the internal rollers from tray 2, tray 3, or tray 4. Remove the top sheet of media. If the media is heavier than 120 g/m2 (32 lb), it might not be picked up correctly from the tray. The print media has rough or jagged edges. Replace the media. The print media is perforated or If the media does not separate easily, you might need to feed embossed. single sheets from tray 1. The printer supply items have reached the end of their useful life. Check the printer control panel for messages that prompt you to replace supplies, or print a supplies status page to verify the remaining life of the supplies. The print media was not stored Replace the print media. The media should be stored in its correctly. original packaging and in a controlled environment. Typical jam locations The following illusration shows the four locations at which jams can occur. 1 3 2 4 NOTE 1 Print-cartridge area (see Clearing jams in the print-cartridge area) 2 Input-tray areas (see Clearing jams in the input trays) 3 Output-bin areas (see Clearing jams in the output areas) 4 Duplexer area (applies only to models that include a duplexer) (see Clearing jams in the duplexer area) Find and remove the jammed media by using the instructions that are provided in this section. If the location of the jam is not obvious, look first in the print cartridge area. Be sure to remove all torn pieces of media that remain in the printer. Loose toner might remain in the printer after a jam. This should clear after a few sheets have been printed. 174 Chapter 7 Troubleshooting ENWW