HP 2420 Service Manual - Page 197
Understanding printer messages, Using the printer online Help system, Resolving persistent messages
UPC - 829160289205
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Understanding printer messages Printer messages that appear on the control-panel display relay the normal status of the printer (such as Processing...) or an error condition (such as CLOSE TOP COVER) that needs attention. Table 7-8. Interpreting control-panel messages lists the most common messages that require attention or that might raise questions. Messages are listed in alphabetical order first, with numeric messages at the end of the list. Using the printer online Help system This printer features an online Help system on the control panel that provides instructions for resolving most printer errors. Certain control-panel messages alternate with instructions about gaining access to the online Help system. Whenever a message alternates with For help press, press (HELP button) to view the help and use (UP button) and (DOWN button) to scroll through the message. To exit the online Help system, press MENU. Resolving persistent messages When some messages appear (for example, requests to load a tray or a message that a previous print job is still in the printer memory), you can press (SELECT button) to print, or to press STOP to clear the job and eliminate the message. Table 7-8. Interpreting control-panel messages Control panel message 10.32.00 UNAUTHORIZED SUPPLY alternates with For help press Event Description log error message The printer has detected that a printer supply is not a genuine HP supply. Recommended action This message appears until you install an HP supply or press the override button (SELECT button). If you believe that you purchased an HP supply, go to http://www.hp.com/go/ anticounterfeit. Any printer repair required as a result of using non-HP supplies or unauthorized supplies is not covered under the printer warranty. ENWW Understanding printer messages 183