HP 2420 Service Manual - Page 162
Does the printer select the correct trays?, TRAY 1 SIZE
UPC - 829160289205
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5. Does the printer select the correct trays? YES For other problems, check the Contents, the Index, or the printer-driver online Help. NO The printer pulls ● Make sure that you have selected the correct tray. (See the user guide.) media from the wrong tray. ● Make sure that trays are correctly configured for size and type. (See the user guide.) Print a configuration page to see current tray settings. (See Configuration page.) ● Make sure that the tray selection (Source) or Type in the printer driver or program is set correctly. (The printer driver and program settings override the printer control-panel settings.) ● By default, media loaded in tray 1 will be printed first. If you do not want to print from tray 1, remove any media loaded in the tray or change the USE REQUESTED TRAY setting. (See Customizing tray 1 operation.) Change TRAY 1 SIZE and TRAY 1 TYPE to a setting other than ANY. ● If you want to print from tray 1, but cannot select the tray in a program, see Customizing tray 1 operation. An optional tray ● Print a configuration page to verify that the tray is installed correctly and is is not working functional. (See Configuration page.) correctly. ● Configure the printer driver to recognize the installed tray. (See the printer driver online Help.) ● Turn the printer off, and then turn the printer on again. ● Verify that you are using the correct optional tray for the printer. A message ● Go to Table 7-8. Interpreting control-panel messages. other than READY appears on the printer control-panel display. 148 Chapter 7 Troubleshooting ENWW