HP 2420 Service Manual - Page 159
Can you print a configuration other than
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2. Can you print a configuration page? (See Configuration page.) YES Go to step 3. NO A configuration page does not print. ● Verify that all trays are correctly loaded, adjusted, and installed in the printer. ● By using the computer, check the print queue or print spooler to see if the printer has been paused. If problems exist with the current print job, or if the printer is paused, a configuration page will not print. (Press STOP and try step 2 in the troubleshooting flowchart again.) A blank page prints. ● Verify that the sealing tape was removed from print cartridge. (See the getting started guide or the instructions that came with the print cartridge.) ● The print cartridge might be empty. Install a new print cartridge. A message ● Go to Table 7-8. Interpreting control-panel messages. other than READY or PRINTING CONFIGURATIO N appears on the printer control-panel display. ENWW Troubleshooting flowchart 145