Step 3: Can you print from a program?
.............................................................................
118
Step 4: Does the job print as expected?
............................................................................
119
Step 5: Does the printer select the trays?
.........................................................................
120
Solving general printing problems
......................................................................................................
122
Control-panel message types
.............................................................................................................
125
Control-panel messages
.....................................................................................................................
126
Guidelines for using paper
..................................................................................................................
141
Printing special pages
........................................................................................................................
142
Common causes of jams
....................................................................................................................
143
Jam locations
......................................................................................................................................
144
Jam recovery
.....................................................................................................................
144
Clearing jams
......................................................................................................................................
145
Clearing jams from the input-tray areas
............................................................................
145
Clearing jams from the print-cartridge area
.......................................................................
146
Clearing jams from the output-bin areas
...........................................................................
148
Clearing jams from the optional duplexer
..........................................................................
150
Solving repeated jams
.......................................................................................................
151
Troubleshooting print-quality problems
..............................................................................................
153
Print-quality problems associated with media
...................................................................
153
Print-quality problems associated with the environment
...................................................
153
Print-quality problems associated with jams
......................................................................
153
Image defect examples
......................................................................................................
153
Light print (partial page)
.....................................................................................................
155
Light print (entire page)
......................................................................................................
155
Specks
...............................................................................................................................
155
Dropouts
............................................................................................................................
156
Lines
...................................................................................................................................
156
Gray background
...............................................................................................................
157
Toner smear
.......................................................................................................................
157
Loose toner
........................................................................................................................
158
Repeating defects
..............................................................................................................
158
Repeating image
................................................................................................................
159
Misformed characters
........................................................................................................
159
Page skew
.........................................................................................................................
159
Curl or wave
.......................................................................................................................
160
Wrinkles or creases
...........................................................................................................
160
Vertical white lines
.............................................................................................................
161
Tire tracks
..........................................................................................................................
161
White spots on black
..........................................................................................................
162
Scattered lines
...................................................................................................................
162
Blurred print
.......................................................................................................................
163
Random image repetition
...................................................................................................
163
Troubleshooting network printing problems
.......................................................................................
165
Troubleshooting common Windows problems
..................................................................................
166
Troubleshooting common Macintosh problems
.................................................................................
167
Troubleshooting Linux problems
........................................................................................................
169
Troubleshooting common PostScript problems
.................................................................................
170
General problems
..............................................................................................................
170
Appendix A
Supplies and accessories
ENWW
ix