HP Brio ba200 hp brio ba200, user guide - Page 24

What to Do First

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What to Do First What to Do First Don't panic! Most things that go wrong with computers can be fixed relatively easily - provided you do not rush into them. Use the following checklist to see where you can find help. Is there really a problem with my PC or do I just not know how to do something? I do have a problem and need to do some troubleshooting. Does it seem to be a basic problem with Windows, or a problem with your modem, DVD or CD-RW drive? Still Need Help? Either • Refer to chapter 2 in this manual, "Getting Started with Brio" for basic advice on using your PC. Or • Refer to your online HP Brio Center - Using Your HP Brio PC for information on using your mouse, DVD drive or CD-RW (refer to page 14). Yes • Refer to your online HP Brio Center - Fix a Problem (refer to page 15). No • For quick tips, refer to "Troubleshooting Quick Reference" on page 19. • For more detailed help, refer to the "Troubleshooting Help Zone", starting on page 24. • Run HP's powerful diagnostics utility, DiagTools, to check your hardware (see page 20). • Refer to "Where to Find Help" on page 24. • Restore your PC to its original factory configuration (see page 20). • Collect information on your PC (see page 41). • For a wide range of information and support, refer to the HP Brio Support Web at: www.hp.com/go/briosupport. • Contact your support provider. 18

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18
What to Do First
What to Do First
Don’t panic! Most things that go wrong with computers can be fixed relatively easily
— provided you do not rush into them. Use the following checklist to see where you
can find help.
Is there really a problem with my PC or do I just
not know how to do something?
Either
•
Refer to chapter 2 in this manual, ”Getting
Started with Brio” for basic advice on using
your PC.
Or
•
Refer to your online
HP Brio Center
-
Using
Your HP Brio PC
for information on using
your mouse,
DVD drive or
CD-RW (refer to
page 14).
I do have a problem and need to do some
troubleshooting.
Does it seem to be a basic problem with Windows,
or a problem with your modem, DVD or CD-RW
drive?
Yes
•
Refer to your online
HP Brio Center
-
Fix a
Problem
(refer to page 15).
No
•
For quick tips, refer to ”Troubleshooting
Quick Reference” on page 19.
•
For more detailed help, refer to the
”Troubleshooting Help Zone”, starting on
page 24.
•
Run HP’s powerful diagnostics utility,
DiagTools, to check your hardware
(
see
page 20).
•
Refer to ”Where to Find Help” on page 24.
•
Restore your PC to its original factory
configuration (see
page 20).
Still Need Help?
•
Collect information on your PC (see page
41).
•
For a wide range of information and
support, refer to the HP Brio Support Web
at:
www.hp.com/go/briosupport
.
•
Contact your support provider.