HP Brio ba200 hp brio ba200, user guide - Page 40

CMOS Test Error

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Troubleshooting Help Zone CMOS Test Error Problem Possible cause To try and fix this ... POST displays a CMOS test error. CMOS is a chip that keeps a record of installed components when the PC is turned off. The internal battery is not 1 Set the PC to the correct time (refer to the operating working. system manual). 2 Switch off and unplug the PC for an hour. 3 Restart the PC and check the time is correct. 4 If the time is incorrect, replace the PC's battery by a new one (refer to page 63). You may need to update your PC's Basic Input Output System (BIOS). Create a floppy to update your PC's BIOS. Refer to page 22. More Advanced Troubleshooting Power is not correctly connected to the system board. 1 Disconnect the power cord. 2 Remove the PC's cover (refer to page 46). 3 Check the power connector is correctly attached to the system board. 4 Close the PC, reconnect the power cord and check that the PC boots (starts). You may need to restore the default configuration settings 1 Switch the PC OFF then ON. 2 When the message Press F2 to Enter Setup appears, press the F2 key. 3 Press F9 to restore default values. 4 Press F10 to exit the Setup program saving changes. The CMOS is corrupted Clear your PC's CMOS manually. Refer to page 79 The system board is not working. 1 Disconnect the power cord. 2 Remove the PC's cover (refer to page 46). 3 Replace the system board by a known working board from the same model of PC (refer to page 48). 4 Close the PC, reconnect the power cord and check that the PC works. If the problem persists, contact your authorized support provider 34

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34
Troubleshooting Help Zone
CMOS Test Error
Problem
Possible cause
To try and fix this ...
POST displays a CMOS test
error. CMOS is a chip that
keeps a record of installed
components when the PC is
turned off.
The internal battery is not
working.
1
Set the PC to the correct time (refer to the operating
system manual).
2
Switch off and unplug the PC for an hour.
3
Restart the PC and check the time is correct.
4
If the time is incorrect, replace the PC’s battery by a new
one (refer to page 63).
You may need to update
your PC’s Basic Input
Output System (BIOS).
Create a floppy to update your PC’s BIOS. Refer to page 22.
More Advanced Troubleshooting
Power is not correctly
connected to the system
board.
1
Disconnect the power cord.
2
Remove the PC’s cover (refer to page 46).
3
Check the power connector is correctly attached to the
system board.
4
Close the PC, reconnect the power cord and check that
the PC boots (starts).
You may need to restore
the default configuration
settings
1
Switch the PC OFF then ON.
2
When the message
Press F2 to Enter Setup
appears,
press the
F2
key.
3
Press
F9
to restore default values.
4
Press
F10
to exit the
Setup
program saving changes.
The CMOS is corrupted
Clear your PC’s CMOS manually. Refer to page 79
The system board is not
working.
1
Disconnect the power cord.
2
Remove the PC’s cover (refer to page 46).
3
Replace the system board by a known working board
from the same model of PC (refer to page 48).
4
Close the PC, reconnect the power cord and check that
the PC works.
If the problem persists, contact your authorized support provider