HP Brio ba200 hp brio ba200, user guide - Page 41

Serial or Parallel Port Test Error

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Troubleshooting Help Zone Serial or Parallel Port Test Error Problem POST displays a port test error. Possible cause To try and fix this ... The port is incorrectly configured in the PC's Setup program. 1 Switch the PC OFF then ON. 2 When the message Press F2 to Enter Setup appears, press the F2 key. Refer to page 22. 3 Check the port is enabled and the correct setting is selected under I/O Device Configuration in the Advanced menu. A connected device may be incorrectly connected and not switched on. 1 Switch off the PC. 2 Plug the cables into the correct connectors on the back of the PC. 3 Switch on the PC and the external devices. Incorrect device drivers may be Refer to the documentation for your serial or parallel installed. device. Run DiagTools. Refer to page 20. You may need to update your Create a floppy to update your PC's BIOS. Refer to page PC's Basic Input Output System 22. (BIOS). More Advanced Troubleshooting The system board is not working. 1 Disconnect the power cord. 2 Remove the PC's cover (refer to page 46). 3 Replace the system board by a known working board from the same model of PC (refer to page 48). 4 Close the PC, reconnect the power cord and check that the PC works. 5 If the port works, contact your authorized support provider for further troubleshooting information. If the problem persists, contact your authorized support provider 35

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35
Troubleshooting Help Zone
Serial or Parallel Port Test Error
Problem
Possible cause
To try and fix this ...
POST displays a port test
error.
The port is incorrectly
configured in the PC’s
Setup
program.
1
Switch the PC OFF then ON.
2
When the message
Press F2 to Enter Setup
appears, press the
F2
key. Refer to
page 22.
3
Check the port is enabled and the correct setting is
selected under
I/O Device Configuration
in the
Advanced
menu.
A connected device may be
incorrectly connected and not
switched on.
1
Switch off the PC.
2
Plug the cables into the correct connectors on the back
of the PC.
3
Switch on the PC and the external devices.
Incorrect device drivers may be
installed.
Refer to the documentation for your serial or parallel
device.
Run DiagTools. Refer to page 20.
You may need to update your
PC’s Basic Input Output System
(BIOS).
Create a floppy to update your PC’s BIOS. Refer to page
22.
More Advanced Troubleshooting
The system board is not
working.
1
Disconnect the power cord.
2
Remove the PC’s cover
(
refer to page 46).
3
Replace the system board by a known working board
from the same model of PC (refer to page 48).
4
Close the PC, reconnect the power cord and check that
the PC works.
5
If the port works, contact your authorized support
provider for further troubleshooting information.
If the problem persists, contact your authorized support provider