HP Brio ba200 hp brio ba200, user guide - Page 34

PC Stuck in Sleep Mode, PC Freezes, Forgotten Your PC's Password, Can't Shut Down Your PC

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Troubleshooting Help Zone PC Stuck in Sleep Mode Problem Moving the mouse or pressing a key on the keyboard is not enough to wake your PC from its sleep state To try and fix this ... 1 Press in the power button for 5 seconds. The PC will shut down. Note that any unsaved data will be lost. 2 Unplug the power cord from your PC, wait for a few seconds and then plug it in again. Your PC will restart automatically. PC Freezes Problem While you are using a program on your PC, it suddenly freezes (hangs). The PC keeps locking up. To try and fix this ... 1 Try pressing the CTRL + ALT + DEL keys simultaneously. A window appears showing the applications currently running. One of these may be marked as not responding. 2 Select the application and click on the End Task button. 3 Restart the program to see if it is working normally. 4 If it does not work normally, restart the PC and try again. 1 Run DiagTools (refer to page 20). 2 If the problem persists, try removing any added memory or expansion cards. Forgotten Your PC's Password Problem You have forgotten the password that has been set in the Setup program to prevent unauthorized users from starting your PC (see page 22). To try and fix this ... 1 Ask your system administrator, if you have one, to remind you of the password. 2 If you cannot find out the password, clear passwords (see page 79). This will allow the PC to start without a password. Can't Shut Down Your PC Problem PC hangs when you try to shut it down PC will not shut down when you press the power button. To try and fix this ... 1 Press in the power button for 5 seconds. The PC will shut down. Note that any unsaved data will be lost. 2 Unplug the power cord from your PC, wait for a few seconds and then plug it in again. Your PC will restart automatically. 1 Save all data and exit all programs (if you can). 2 Press the power button and keep it pressed for 5 seconds. The PC will turn off. 28

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28
Troubleshooting Help Zone
PC Stuck in Sleep Mode
PC Freezes
Forgotten Your PC’s Password
Can’t Shut Down Your PC
Problem
To try and fix this ...
Moving the mouse or pressing a key on the keyboard
is not enough to wake your PC from its sleep state
1
Press in the power button for 5 seconds. The PC will shut down.
Note that any unsaved data will be lost.
2
Unplug the power cord from your PC, wait for a few seconds
and then plug it in again. Your PC will restart automatically.
Problem
To try and fix this ...
While you are using a program on your PC, it
suddenly freezes (hangs).
1
Try pressing the
CTRL + ALT + DEL
keys
simultaneously. A window appears showing the applications
currently running. One of these may be marked as not
t
t
t
respon
on
on
onding.
2
Select the application and click on the End Task button.
3
Restart the program to see if it is working normally.
4
If it does not work normally, restart the PC and try again.
The PC keeps locking up.
1
Run DiagTools (refer to page 20).
2
If the problem persists, try removing any added memory or
expansion cards.
Problem
To try and fix this ...
You have forgotten the password that has been set in
the
Setup
program to prevent unauthorized users
from starting your PC (see page 22).
1
Ask your system administrator, if you have one, to remind you
of the password.
2
If you cannot find out the password, clear passwords (see page
79). This will allow the PC to start without a password.
Problem
To try and fix this ...
PC hangs when you try to shut it down
1
Press in the power button for 5 seconds. The PC will shut down.
Note that any unsaved data will be lost.
2
Unplug the power cord from your PC, wait for a few seconds and
then plug it in again. Your PC will restart automatically.
PC will not shut down when you press the power
button.
1
Save all data and exit all programs (if you can).
2
Press the power button and keep it pressed for 5 seconds. The PC
will turn off.