HP Brio ba200 hp brio ba200, user guide - Page 36

PC Displays an Error at Startup

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Troubleshooting Help Zone PC Displays an Error at Startup When your PC starts up it performs a Power-on Self Test (POST) to test your hardware configuration for any problems. If a problem is detected during the POST, an error is displayed on your PC's monitor. The following section describes what to do if your PC displays one of these error messages. Memory Test Error Problem Power-On-Self-Test (POST) displays a memory test error. Possible cause To try and fix this ... The PC's memory modules are not installed correctly. 1 Disconnect the power cord. 2 Remove the PC's cover (refer to page 46). 3 Check the memory modules are correctly installed, of the correct type and in the correct sockets (refer to page 60). 4 Close the PC, reconnect the power cord and check that the PC boots (starts). The PC's memory modules are not working. 1 Disconnect the power cord. 2 Remove the PC's cover (refer to page 46). 3 Replace the memory modules by known working memory modules from the same model of PC (refer to page 60). 4 Close the PC, reconnect the power cord and check that the PC boots (starts). Run DiagTools. Refer to page 20. More Advanced Troubleshooting You may need to update your PC's Basic Input Output System (BIOS). Create a floppy to update your PC's BIOS. Refer to page 22. The system board is not working. 1 Disconnect the power cord. 2 Remove the PC's cover (refer to page 46). 3 Replace the system board by a known working board from the same model of PC (refer to page 48). 4 Close the PC, reconnect the power cord and check that the PC boots (starts). 5 If the PC works, contact your authorized support provider for further troubleshooting information. If the problem persists, contact your authorized support provider 30

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Troubleshooting Help Zone
PC Displays an Error at Startup
When your PC starts up it performs a Power-on Self Test (POST) to test your
hardware configuration for any problems. If a problem is detected during the POST,
an error is displayed on your PC’s monitor. The following section describes what to do
if your PC displays one of these error messages.
Memory Test Error
Problem
Possible cause
To try and fix this ...
Power-On-Self-Test (POST)
displays a memory test
error.
The PC’s memory modules
are not installed correctly.
1
Disconnect the power cord.
2
Remove the PC’s cover (refer to page 46).
3
Check the memory modules are correctly installed, of the
correct type and in the correct sockets (refer to page 60).
4
Close the PC, reconnect the power cord and check that
the PC boots (starts).
The PC’s memory modules
are not working.
1
Disconnect the power cord.
2
Remove the PC’s cover (refer to page 46).
3
Replace the memory modules by known working memory
modules from the same model of PC (refer to page 60).
4
Close the PC, reconnect the power cord and check that
the PC boots (starts).
Run DiagTools. Refer to page 20.
More Advanced Troubleshooting
You may need to update
your PC’s Basic Input
Output System (BIOS).
Create a floppy to update your PC’s BIOS. Refer to page 22.
The system board is not
working.
1
Disconnect the power cord.
2
Remove the PC’s cover (refer to page 46).
3
Replace the system board by a known working board
from the same model of PC (refer to page 48).
4
Close the PC, reconnect the power cord and check that
the PC boots (starts).
5
If the PC works, contact your authorized support provider
for further troubleshooting information.
If the problem persists, contact your authorized support provider