HP Brio ba200 hp brio ba200, user guide - Page 37
Keyboard Test Error
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Troubleshooting Help Zone Keyboard Test Error Problem Possible cause To try and fix this ... POST displays a The keyboard cable is not 1 Switch off the PC. keyboard test correctly connected. 2 Plug the cables into the correct connectors on the back of the PC. error. The keyboard is not clean Check all keys are at the same height, and none are stuck (keyboard). and keys are stuck down. Run DiagTools. Refer to page 20. You may need to update your PC's Basic Input Create a floppy to update your PC's BIOS. Refer to page 22. Output System (BIOS). The keyboard is not working 1 Switch off the PC. 2 Replace the keyboard by a known working unit. 3 Switch on the PC, and check it works. More Advanced Troubleshooting The system board is not 1 Disconnect the power cord. working. 2 Remove the PC's cover (refer to page 46). 3 Replace the system board by a known working board from the same model of PC (refer to page 48). 4 Close the PC, reconnect the power cord and check that the PC boots (starts). 5 If the keyboard works, contact your authorized support provider for further troubleshooting information. If the problem persists, contact your authorized support provider 31