HP Brio ba200 hp brio ba200, user guide - Page 47

Support and Information Services

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Support and Information Services Support and Information Services For information on service and support, refer to your dealer or the documentation provided with your PC. Collecting Information Before Contacting Support Make a note of some of the information mentioned below. This will help your authorized support provider deal with your problem quickly and efficiently: PC Description Model and serial number RAM • Number of megabytes installed • HP RAM or RAM from another manufacturer Question or Problem Frequency Run OK? Recent changes to the PC Hardware Configuration Which BIOS version is used? Any BIOS parameter changes? Make a list of slots and interrupts used by additional cards (for example, LAN, sound and SCSI) Operating System Are you using the original operating system software that came preloaded on your PC? If no, what is the operating system version? Any operating system-generated error messages Any errors during boot (Power-On Self Test). This test checks all installed components. See label on the right side of your PC • The amount of RAM is displayed in the Setup Main menu, accessed by pressing F2 during start-up. • There may be some compatibility problems with non-HP RAM. How often has the problem occurred? How long has the PC been running normally? Have there been any recent changes made to the PC? The BIOS version is displayed in the Setup program Main menu, accessed by pressing F2 during start-up. Did the problem occur after changes were made to the BIOS using the Setup program? This is to check for interrupt conflicts. Your PC needs to give separate interrupt requests (IRQs) to your PC's the various hardware devices. Conflicts can occur if the same IRQ is given to more than one device. You can find IRQs by running DiagTools (see page 20). Select Settings  Control Panel from the Start menu, then click on the System icon. The operating system version is displayed under System. Please note down exact text of error message. Any POST errors will be displayed on your monitor screen or signalled by beep codes. 41

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41
Support and Information Services
Support and Information Services
For information on service and support, refer to your dealer or the documentation
provided with your PC
.
Collecting Information Before Contacting Support
Make a note of some of the information mentioned below. This will help your
authorized support provider deal with your problem quickly and efficiently:
PC Description
Model and serial number
See label on the right side of your PC
RAM
•
Number of megabytes installed
•
HP RAM or RAM from another
manufacturer
•
The amount of RAM is displayed in the
Setup
Main menu, accessed by pressing
F2 during start-up.
•
There may be some compatibility problems with non-HP RAM.
Question or Problem
Frequency
How often has the problem occurred?
Run OK?
How long has the PC been running normally?
Recent changes to the PC
Have there been any recent changes made to the PC?
Hardware Configuration
Which BIOS version is used?
The BIOS version is displayed in the
Setup
program
Main
menu, accessed by
pressing
F2
during start-up.
Any BIOS parameter changes?
Did the problem occur after changes were made to the BIOS using the
Setup
program?
Make a list of slots and interrupts
used by additional cards (for
example, LAN, sound and SCSI)
This is to check for interrupt conflicts. Your PC needs to give separate interrupt
requests (IRQs) to your PC’s the various hardware devices. Conflicts can occur if the
same IRQ is given to more than one device. You can find IRQs by running DiagTools
(see
page 20).
Operating System
Are you using the original operating
system software that came
preloaded on your PC?
If no, what is the operating system
version?
Select
Settings
±
Control Panel
from the
Start
menu, then click on the
System
icon. The operating system version is displayed under
System
.
Any operating system-generated
error messages
Please note down exact text of error message.
Any errors during boot (Power-On
Self Test). This test checks all
installed components.
Any POST errors will be displayed on your monitor screen or signalled by beep
codes.