HP Brio ba200 hp brio ba200, user guide - Page 39

Hard Disk, DVD or CD-ROM Drive Test Error

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Troubleshooting Help Zone Hard Disk, DVD or CD-ROM Drive Test Error Problem Possible cause To try and fix this ... Power-On-Self-Test displays hard disk, DVD or CD-ROM drive test error The drive is incorrectly configured in the PC's Setup program. Refer to page 38 or page 39. 1 Switch the PC OFF then ON. 2 When the message Press F2 to Enter Setup appears, press the F2 key. Refer to page 22. 3 Check the drive is enabled and the correct type is selected. Run DiagTools from the Brio Assist CD-ROM to test your hard drive or from your hard drive to test the CD-ROM drive. Refer to page 20. You may need to update your PC's Basic Input Output System (BIOS). Create a floppy to update your PC's BIOS. Refer to page 22. More Advanced Troubleshooting The drive cables are not correctly connected. 1 Disconnect the power cord. 2 Remove the PC's cover (refer to page 46). 3 Check the drive's power and data cables are correctly connected (refer to chapter 2). 4 Close the PC then switch it on and check it works. The drive cable is not working. 1 Disconnect the power cord. 2 Remove the PC's cover (refer to page 46). 3 Replace the drive cable by a known working cable from the same model of PC. 4 Close the PC then switch it on and check it works. The drive is not working. 1 Disconnect the power cord. 2 Remove the PC's cover (refer to page 46). 3 Replace the drive by a known working drive from the same model of PC (refer to page 55 or page 57). 4 Close the PC then switch it on and check it works. The system board is not working. 1 Disconnect the power cord. 2 Remove the PC's cover (refer to page 46). 3 Replace the system board by a known working board from the same model of PC (refer to page 48). 4 Close the PC, reconnect the power cord and check that the PC and drive work. 5 If the drive works, contact your authorized support provider for further troubleshooting information. You receive a S.M.A.R.T. alert during the Power-OnSelf-Test. Defective drive Important: Carry out an immediate data backup, then contact HP Support at www.hp.com/go/briosupport for a replacement hard drive. Refer to page 38 for more information on troubleshooting drives. There is also more DVD troubleshooting information in the online HP Brio Center, under "Fix a Problem". If the problem persists, contact your authorized support provider 33

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33
Troubleshooting Help Zone
Hard Disk, DVD or CD-ROM Drive Test Error
Problem
Possible cause
To try and fix this ...
Power-On-Self-Test
displays hard disk, DVD or
CD-ROM drive test error
The drive is incorrectly
configured in the PC’s
Setup
program. Refer to
page 38 or page 39.
1
Switch the PC OFF then ON.
2
When the message
Press F2 to Enter Setup
appears,
press the
F2
key. Refer to
page 22.
3
Check the drive is enabled and the correct type is selected.
Run DiagTools from the Brio Assist CD-ROM to test your hard drive or from your hard drive to test the
CD-ROM drive. Refer to page 20.
You may need to update
your PC’s Basic Input
Output System (BIOS).
Create a floppy to update your PC’s BIOS. Refer to
page 22.
More Advanced Troubleshooting
The drive cables are not
correctly connected.
1
Disconnect the power cord.
2
Remove the PC’s cover (refer to page 46).
3
Check the drive’s power and data cables are correctly
connected (refer to chapter 2).
4
Close the PC then switch it on and check it works.
The drive cable is not
working.
1
Disconnect the power cord.
2
Remove the PC’s cover (refer to page 46).
3
Replace the drive cable by a known working cable from the
same model of PC.
4
Close the PC then switch it on and check it works.
The drive is not working.
1
Disconnect the power cord.
2
Remove the PC’s cover (refer to page 46).
3
Replace the drive by a known working drive from the same
model of PC (refer to page 55 or page 57).
4
Close the PC then switch it on and check it works.
The system board is not
working.
1
Disconnect the power cord.
2
Remove the PC’s cover (refer to page 46).
3
Replace the system board by a known working board from
the same model of PC (refer to page 48).
4
Close the PC, reconnect the power cord and check that the
PC and drive work.
5
If the drive works, contact your authorized support provider
for further troubleshooting information.
You receive a S.M.A.R.T.
alert during the Power-On-
Self-Test.
Defective drive
Import
rt
rt
rtant:
:
:
: Carry out an immediate data backup, then contact HP
Support at
www.hp.com/go/briosupport
for a
replacement hard drive.
Refer to
page 38 for more information on troubleshooting drives. There is also more DVD troubleshooting information in the
online HP Brio Center, under "Fix a Problem". If the problem persists, contact your authorized support provider