HP DesignJet D5800 Using Your Printer

HP DesignJet D5800 Manual

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  • HP DesignJet D5800 | Using Your Printer - Page 1
    HP DesignJet D5800 Production Printer Using Your Printer
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    to change without notice. The only warranties for HP Products and services are set forth in the express warranty statement accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors
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    of this guide ...2 The printer's main features ...4 The printer's main components ...4 The Embedded Web Server's main components 8 The HP DesignJet Utility's main features ...8 The printer's internal prints ...9 Turn the printer on and off ...9 2 Connectivity and software instructions ...11 Choose
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    -wide paper ...27 Load a roll into the printer using edge holders 28 Unload a roll from the printer ...29 The take-up reel ...29 View information about the paper ...36 Perform paper advance calibration ...37 Download paper presets ...38 Use non-HP paper ...39 Cancel the drying time ...40 Change
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    7 Color management ...77 What is color? ...78 The problem: color in the computer world ...78 The solution: color management ...79 Color and your D5800 Printer ...81 Color-management options ...84 Color-adjustment options ...85 HP Professional PANTONE* Emulation ...87 Color emulation modes ...87 8
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    Update the printer firmware ...115 Secure disk erase ...116 12 Accessories ...117 Order accessories ...117 13 Troubleshoot print-quality issues ...118 General advice ...120 Troubleshooting tools ...120 Lines are too thick, too thin, or missing ...121 Lines appear stepped or jagged ...122 Parts of
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    ...139 16 Troubleshoot other issues ...141 The printer is not HP DesignJet Utility ...144 Print job canceled and purged when held for preview 144 Printer alerts ...145 17 HP Customer Care ...146 Introduction ...147 HP Professional Services ...147 HP Instant Support ...148 HP Proactive Support
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    menu ...165 Internal prints menu ...166 Information menu ...167 Appendix D Front-panel error messages ...168 Appendix E Printer specifications ...171 Functional specifications ...172 Physical specifications ...173 Memory specifications ...173 Power specifications ...174 Ecological specifications
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    1 Introduction ● Safety precautions ● Product models ● Use of this guide ● The printer's main features ● The printer's main components ● The Embedded Web Server's main components ● The HP DesignJet Utility's main features ● The printer's internal prints ● Turn the printer on and off ENWW 1
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    parts of the printer ◦ During an electrical (thunder or lightning) storm ◦ During a power failure Product models This guide covers the following product models, normally referring to them by their short names for brevity. Full name HP DesignJet D5800 Production Short name D5800/D5800ps* Part
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    on page 132 ● Troubleshoot other issues on page 141 ● Front-panel error messages on page 168 Support and specifications These chapters contain reference information, including HP customer care and the specifications of the printer: ● HP Customer Care on page 146 ● Printer specifications on page 171
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    result in minor personal injury or damage to the product. The printer's main features Some major features of the printer are shown below: ● Fast, high-quality printing the front panel, or through the HP DesignJet Utility. The printer's main components The following views illustrate the main
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    Front view NOTE: The bin is not included for this model and a bin is not available as an accessory. 1. Ink cartridge 2. Platen 3. Printhead 4. Printhead carriage 5. Front panel 6. Maintenance cartridge 7. Paper-load lever 8. Spindle ENWW The printer's main components 5
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    , with audible alerts to call attention ● It can be used to change the values of printer settings and the operation of the printer NOTE: Settings in the Embedded Web Server or in the printer driver override front-panel settings. The front panel has the following components, starting with the four
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    specific uses of the front panel can be found throughout this guide. Printer software Download from: ● http://hp.com/go/D5800/software The following software is provided with your printer: ● The Embedded Web Server, which runs in the printer and enables you to use a Web browser on any computer to
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    driver for Windows operating systems: - http://hp.com/go/D5800/software ● The Embedded Web Server, which runs in the printer and enables you to use a Web browser on any computer to check ink levels and printer status (see The Embedded Web Server's main components on page 8). ● The HP DesignJet
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    the Print Quality Troubleshooting wizard to help resolve some of the most common print-quality issues ● Browse helpful information from a variety of sources ● Access HP DesignJet links for technical support with your printer, driver and accessories ● Access service support pages that show current
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    printing immediately. To change the sleep mode time, see Change the sleep mode setting on page 17. NOTE: In sleep mode, the printer performs maintenance service to the printheads from time-to-time. This avoids long preparation times after long idle periods. Therefore, it is strongly recommended to
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    2 Connectivity and software instructions ● Choose which connection method to use ● Connect to a network (Windows) ● Connect to a network (Mac OS X) ● Uninstall the printer software ENWW 11
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    screen. Note the IP address of your printer (15.77.133.124 for example). 2. Go to: ● http://hp.com/go/D5800/software 3. The Printer Software download page should open, click on "Download Windows Installer" and the Software Configuratio package download should start. Once the Software Configuratio
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    , all of it). 4. If you install the HP DesignJet utility, follow the installation instructions in you computer. 5. In the Setup Assistant screen, look for your printer's mDNS service name or TCP/IP printer address (which you noted in step 1) in the Printer Name and Details columns. ● If you fin the
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    : The HP Uninstaller application will uninstall all HP software installed in your system. To delete the print queue only, select the Print & Fax dialog from the system preferences. Select the name of the printer and click the - button. 14 Chapter 2 Connectivity and software instructions ENWW
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    3 Personalize the printer ● Change the language of the front-panel display ● Access the Embedded Web Server ● Change the language of the Embedded Web Server ● Access the HP DesignJet Utility ● Change the language of the HP DesignJet Utility ● Change the sleep mode setting ● Turn the buzzer on and
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    TCP/IP connection to your printer. However, you can access the Embedded Web Server indirectly through the HP DesignJet Utility. The following browsers your printer. You can see your printer's IP address (16.19.141.89 in this example) on the front panel. If you have followed these instructions but
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    right pane is specific to that printer. If you have followed these instructions but failed to get through to the HP DesignJet Utility, see Cannot access the HP DesignJet Utility on page 144. Change the language of the HP DesignJet Utility The HP DesignJet Utility can work in the following languages
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    settings You can view and configure the network settings from the HP DesignJet Utility. Under Windows, select the Admin tab, then Network domain in which the print server resides (for example, support.hp.com). NOTE: The domain name does not include the host name: Personalize the printer ENWW
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    > Web Services > Color and paper management: view the color and paper management settings Change the graphic language setting You can change the graphic language setting from the HP DesignJet Utility with the following steps. 1. Under Windows, select the Admin tab then Printer settings > Printing
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    any time. Select paper mismatch action If the paper currently loaded in the printer is not suitable for a particular job, the printer can either put the job on hold until some suitable paper is loaded, or it can ignore the problem and print the job on the unsuitable paper. There are two ways
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    Load extra-wide paper ● Load a roll into the printer using edge holders ● Unload a roll from the printer ● The take-up reel ● View information about the paper ● Perform paper advance calibration ● Download paper presets ● Use non-HP paper ● Cancel the drying time ● Change the drying time ● Printing
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    the complete list of supported paper is very long, only the most common paper types appear in the front panel. If you want to see an HP paper type that does not appear on the front panel, download the paper preset from http://www.hp.com/go/D5800/paperpresets/. See Download paper presets on page
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    paper that does not appear on the front panel, go to http://www.hp.com/go/D5800/paperpresets/ and download the appropriate paper preset according to your printer model. You need to download a preset only once; the printer stores it for future use and it subsequently appears in the front panel . For
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    Table 4-1 Supported paper types - D5800 (continued) Paper type Paper name Coated paper Plain Paper Photographic Paper HP Universal Instant-dry Gloss Photo Paper HP Universal Instant-dry Satin Photo Paper HP Universal Gloss Photo Paper HP Universal Satin Photo Paper Photo Gloss/Semi-Gloss/
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    5. Rest the roll of paper that you want to load on the loading table. The roll might be long and heavy, and you might need two people to handle it. 6. Slide the spindle into the roll. Make sure that no space exists between the roll and the fixed hub at the right end of the spindle. Make sure that
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    spindle. See Load a roll onto the spindle on page 24. 1. At the printer's front panel, select the icon, and then select Paper load > Load roll. you lift the pinch lever, you will need to align the paper manually; follow the instructions on the front panel. NOTE: The take-up reel is an optional
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    roll, and printing paper info is enabled, the printer automatically reads the information. If printing paper info or paper type to select, see Supported paper types on page 23. Select the length paper checks failed, the front panel explains the problem and helps you to load paper successfully. 7.
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    from rising while printing is in progress. They are recommended for non-HP polypropylene papers that may suffer from edge curling. For the rest of overlapped by the edge holder, even when the printer is not printing. 6. Follow the same instructions to place the edge holder on the left side of
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    the D5800 printer, but can be used as a guide to the installation and use of the take-up reel. The loop-shapers When in use, the take-up reel requires a dangling loop of paper weighed down by a loop shaper. The loop-shaper is used with all paper types. It is attached to supports on
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    paper. Loading the take-up reel during printing saves approximately 1 m (3 ft) of paper. TIP: If you have already loaded the take-up reel, but the printer fails to recognize that it is loaded, you can save some time by selecting Load it during printing. The following steps assume that you have
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    onto the take-up reel spindle. The core should be at least as wide as the paper. 7. Load the take-up reel spindle into the printer by pushing firmly on both ends of the spindle. ENWW The take-up reel 31
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    edge to straighten the paper. Do not attempt to pull more paper out of the printer. NOTE: If you are loading the take-up reel during printing you do not to the spindle core when an adequate length of paper has fed from the printer after printing begins. 10. Adjust the position of the core on the take
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    13. Press the blue arrow on the take-up reel motor to rotate the spindle one full turn. This will help to support the weight of the loop-shaper. 14. Gently lower the loading table, to avoid wrinkles and improve winding. 15. Carefully insert the heavy loop-shaper.
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    16. Fit the loop-shaper into the supports at either side. 17. Use the wind-direction switch on been successfully installed message appears. 19. The following image shows how the printer looks when it is operating. As paper is fed from the printer, it drops down in a loop and then up into the take-up
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    then select Take-up reel > Disable take-up reel. The printer advances the paper to allow for cutting. 2. Switch the switch is neither in position 1 nor position 2). 3. Remove the loop-shaper. First lift the support, then press the lever. 4. Use the winding button on the take-up reel motor to wind
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    to its uppermost position. 9. Remove the roll from the printer, pulling out the end on the right side of the printer first. Do not insert your fingers into the spindle supports during the removal process. 10. To remove the roll from the printer after you have unloaded the take-up reel, see Unload
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    previously. However, you might need to repeat the calibration if you experience image-quality problems, such as banding or graininess in your printed image. NOTE: Whenever you update the printer firmware, the paper-advance calibration values are reset to the factory default. See Update the
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    type for which your printer has no preset, you cannot select that paper type in the front panel. You can assign a preset for a new paper type in three ways: ● Use an HP factory paper preset by selecting the closest category and type on the front panel or in the HP DesignJet Utility 38 Chapter
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    Download the correct paper preset from: http://www.hp.com/go/D5800/paperpresets/. NOTE: HP provides presets for HP paper types only. If you do not find the paper preset that you want on the Web, it might have been added to the latest firmware for your printer. Check the firmware the HP DesignJet
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    has not dried sufficiently can suffer from quality problems. Change the drying time You can use the HP DesignJet Utility to change the drying time for The Printing paper info option is enabled by default; it allows the printer to estimate the remaining roll length by reading a barcode that is
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    the available pages immediately, if the printer is waiting to nest more pages. NOTE: The printheads are serviced after each print, and the paper cannot globalbmg.com/hp. Non-recommended paper types In many cases, paper types that HP does not support might be compatible with your printer. However,
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    5 Handle the ink system ● Ink system components ● Ink system tips ● Work with ink system components ● Order ink supplies 42 Chapter 5 Handle the ink system ENWW
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    of the main hazards to electronics products. This type of damage can HP ink cartridges has several serious disadvantages: ● There is some risk of damaging the printer. In this case the printer warranty will not be valid for any printer repairs that are related to the cartridge, nor for any problems
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    printer and the printheads from damage due to unexpected conditions, and is in operation when ! is displayed by the Embedded Web Server. For optimal performance, use Original HP ink cartridges. HP DesignJet printing systems, including Original HP , and automatically serviced when necessary. This
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    are one of the main hazards to electronics products. This type of damage can reduce the life the instructions on the front panel during installation. ● Allow the printer and the printer is printing. They should be removed only when the printer is ready for you to replace them. The front panel guides
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    1. At the front panel, select the icon, then select Replace ink cartridges. 2. Grip the blue tab in front of the cartridge that you want to remove. 3. Pull the blue tab down and then pull it outwards, towards you. 4. The cartridge comes out, in its drawer. 46 Chapter 5 Handle the ink system
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    used ink cartridge in the same position as if it were inserted in the printer. Avoid using a partially-used cartridge that has been stored on its end you. 2. Check that the colored label above the empty slot in the printer matches the color of the label on the cartridge. 3. Shake the cartridge
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    has been turned on with the hard power switch at the back of the printer. 1. At the front panel, select the icon, then select Replace printheads. 2. The printer moves the carriage into the correct position. CAUTION: If the carriage remains in the removal position for more than 3 minutes without
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    3. When the carriage has stopped moving, the front panel prompts you to open the printer window. 4. Locate the carriage on the right side of the printer. 5. Pull up and release the latch on top of the carriage. 6. Lift up the cover. This provides access to the printheads. ENWW Work with ink
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    . 10. The front-panel display identifies the missing printhead. Insert a printhead The printheads come from the factory with Universal configuration. On installation, the printer configures each printhead to the color of the slot where it is inserted. Any printhead can be used for any color before
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    NOTE: We strongly recommend you to mark on the printhead label the color you are installing. 2. The printhead is designed to prevent you from accidentally inserting it into the wrong slot. Check that the colored label on the printhead matches the colored label of the carriage slot into which the
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    has been inserted. If you have difficulty, see Cannot insert a printhead on page 138. 5. Follow the printer instructions on the front panel in order to install, if necessary, other printheads. The printer will show the specific slot where the printheads need to be installed. 6. Make sure that the
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    To clean the printheads (which often enables them to recover from problems), go to the printer's front panel and select the icon, then select Clean printheads. a single pair. NOTE: HP recommends that you purge the ink from the printheads before printing a job if the printer has been turned off for
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    Open the printhead carriage latch and extract the printhead that is causing the problem, as indicated on the front panel. See Remove a printhead on page the back. CAUTION: If the carriage remains in the central part of the printer for more than 7 minutes, it attempts to return to its home position to
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    or Replace message, replace the printhead or contact your HP customer service representative. Clean the printhead drop detector The printhead drop recommended to clean it. If you do not clean it immediately, the printer continues working normally, but the front panel display continues to show the
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    blocking the printhead drop detector. 7. With a dry, lint-free cloth, wipe the surface of the drop detector to remove any non-visible debris. 8. Close the printer window. 56 Chapter 5 Handle the ink system ENWW
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    accessed or replaced. If the paper has jammed or you are experiencing problems with color accuracy, you may need to align the printheads. NOTE: printheads. 2. From the front panel, select the Image Quality Maintenance menu icon printer checks to see if it has enough paper to run the realignment. ,
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    successfully. Therefore the printer is not aligned and the alignment should be repeated before printing with good image quality. The problem may be due the center of the patterns of dashes. Figure 5-1 Image Diagnostics Print - D5800 First look at the upper part of the print (part 1). Each colored
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    it may be worth trying even if the printer has not suggested it. See Clean the printhead drop detector on page 55. 5. If the problem still remains, replace any persistently faulty printheads (see Handle the ink system on page 42), or contact HP Support (see HP Customer Care on page 146). Remove the
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    printing by pressing the OK key on the front panel. However, HP strongly recommends that you change the maintenance cartridge when prompted. Ignoring the alert can result in serious damage to the printer. WARNING! Make sure that the printer wheels are locked (the brake lever is pressed down) to
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    4. Lift up the maintenance cartridge to remove it from the slot, and slide it out. See also Insert the maintenance cartridge on page 61. Insert the maintenance cartridge The plastic bag in which the new maintenance cartridge comes can be used to dispose of the old maintenance cartridge. 1. Insert
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    panel or the HP DesignJet Utility. Front panel procedure 1. At the front panel, select the icon, then Ink cartridge information. 2. Select the cartridge about which you want information. 3. The front panel shows the following information: ● Color ● Product name ● Supported ink cartridges 62
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    status of each cartridge appears when you select Supply Status > Cartridges. ● In the HP DesignJet Utility for Mac OS X, select Printer Status. View printhead information The printer automatically checks and services the printheads after each print. Follow these steps to get more information on
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    680-ml Cyan Dye Ink Cartridge HP 81 680-ml Magenta Dye Ink Cartridge HP 81 680-ml Yellow Dye Ink Cartridge Table 5-2 Printheads Part number Printhead F9J49A HP 706 Printhead Table 5-3 Maintenance cartridge Maintenance cartridge HP 771 DesignJet Maintenance Cartridge Part number C4931A C4932A
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    6 Print options ● Create a print job ● Select print quality ● Print a draft ● High-quality printing ● Select paper size ● Select margins options ● Rescale a print ● Preview a print ● Print 16-bit color images ● Change the treatment of overlapping lines ● Print crop lines ● Rotate an image ● Print in
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    If you have a file that is already in a supported graphical format, you can use the Embedded Web Server to send it directly to the printer without going through a printer driver (see below). Using the Embedded Web Server to print files From the HP DesignJet Utility or the Embedded Web Server, select
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    the job ● The date and time when the job was received by the printer ● The name given by the person who submitted the job You can click on . You can select print-quality options in the following ways: ● In the Windows driver dialog: go to the Paper/Quality tab and look at the Print Quality section.
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    panel. NOTE: You cannot change the print quality of pages that the printer is already receiving or has already received (even if they have not You can specify high-quality printing in the following ways: ● In the Windows driver dialog: go to the Paper/Quality tab and look at the Print Quality section
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    properties, then reenter them (and use the More button if necessary). NOTE: The driver will not allow you to create a paper size whose width exceeds its length. ◦ From the Start menu, select Printers, then from the File menu select Server Properties. In the Forms tab, check the Create a new form
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    size equal to that which is selected in the driver. Rescale a print You can send an image to the printer at a certain size but tell the printer to rescale it to a different size (normally larger). This may be useful if your software does not support large formats. You can rescale an image in the
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    and printer driver. ● To preview a print under Mac OS X, you have the following options: ◦ Use your application's print preview option. ◦ Only with PostScript upgrade: open the PDF menu at the bottom left of your application's Printing panel. Select the HP Print Preview option, which opens the HP
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    front panel and select the Setup menu icon , then Printing preferences > HP-GL/2 options > Enable merge. You can set the merge option from lines automatically with individual jobs in the following ways: ● In the Windows driver dialog: select the Features tab, then Enable crop lines. ● In the Mac
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    to rotate your images by 90 degrees in order to save paper, like this: You can do this in the following ways: ● In the Windows driver dialog: select the Features tab, then Rotate by 90 degrees. ● In the MAC OS X Print dialog: go to the Finishing panel and select Rotate by
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    all colors in your image to shades of gray in the following ways: ● In your application program: many programs provide this option. ● In the Windows driver dialog: go to the Color tab and look at the Color Options section. Select Print in Grayscale. ● In the Mac OS X Print dialog: go to
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    ◦ In the Windows driver dialog: select the Features tab and then Remove Top/Bottom Blank paper. 1. Direction of paper flow 2. Nesting off 3. Nesting on 4. Paper saved by nesting When does the printer try to nest pages? When Nest is On in the front panel's Job Management menu and the Embedded Web
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    waits for up to two minutes after the last file is received before printing the final nest. You can change this waiting time from the printer's front panel: select the Setup menu icon , then Job management options > Nest options > Select wait time. The available range is 1 to 99 minutes. While the
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    7 Color management ● What is color? ● The problem: color in the computer world ● The solution: color management ● Color and your D5800 Printer ● Color-management options ● Color-adjustment options ● HP Professional PANTONE* Emulation ● Color emulation modes ENWW 77
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    objects, and a viewer, which makes it a very complex and to a large degree subjective phenomenon. The problem: color in the computer world Color-imaging devices such as printers, displays, projectors, and televisions create colors by using different methods and materials (colorants). Displays, for
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    matched in print, and vice versa. The following figure illustrates how the human eye perceives a larger range of colors than a typical display or printer. It also shows that the color gamuts in two different types of color-imaging devices do not match each other. 1. All colors 2. Computer monitor
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    destination profile. Many different CMSs are on the market: in software programs, in operating systems, and in printing software, including the D5800 internal RIP. ● Source profile: a description of the color behavior of the input device ● Destination profile: a description of the color behavior of
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    can meet demanding production schedules with confidence. The D5800 printer have been engineered with advanced hardware and driver features to you use. 1. If the printer does not recognize your paper type, add the type to the printer's list of known papers. See Use non-HP paper on page 39. Typical
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    you with an alert whenever you need to perform color calibration, unless you have disabled the alerts. However, if the environmental conditions change, the printer will not be aware of it. You can check the color calibration status of the currently loaded paper at any time by selecting the icon
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    color calibration status by using the HP DesignJet Utility. Calibrate a paper type before creating its color profile. Later recalibration does not require a new color profile. You can start color calibration in the following ways: ● From the printer alert that recommends calibration ● From the
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    a non-PostScript driver and you specify printer color management. There are only two color spaces that the printer can convert to its own color space using the stored profiles: Adobe RGB and sRGB. You are recommended to consult the Knowledge Center at http://www.hp.com/go/D5800/support/, to see how
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    the driver. ● If you select Let printer determine colors in Photoshop, Printer-Managed Colors is automatically selected in the driver. The PostScript driver will use the color profile attached to the job by Photoshop. To enable this Photoshop synchronization under Windows XP, you must download and
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    ● In the Windows driver dialog: select the Color tab, ensure that the Advanced color adjustments the gray balance of your print in similar ways under Windows and MAC OS X: ● In the Windows driver dialog: select the Color tab, ensure that the Advanced color adjustments box is checked, then press the
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    that you would get from printing the same job on a different HP DesignJet series printer, use the printer's emulation mode. ● In the Windows driver: click the Color tab, select Printer Managed Colors, and then select Printer Emulation from the Source profile drop-down menu. Then select from the
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    -Dry Gloss Photo Paper HP Universal Instant-Dry Photo Gloss HP Heavyweight Coated Paper HP Coated Paper HP Bright White Inkjet Bond CMYK space. For best results, the colors must be adjusted to the printer, because different printers will produce different colors from the same CMYK data. If the image
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    TIFF, and JPEG files. For HP-GL/2 and RTL files, only sRGB and AdobeRGB are supported. If you want to print an default color space for many scanners, printers, and software programs. ● ColorMatch RGB alternative to Adobe RGB (1998) for print-production work. ● Apple RGB emulates the characteristics
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    8 Job queue management ● Embedded Web Server job queue page ● Job preview ● Turn off the job queue ● Pause the job queue ● Select when to print a job in the queue ● Identify a job in the queue ● Prioritize a job in the queue ● Delete a job from the queue ● Reprint or copy a job in the queue ● Job
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    You can manage your printer's job queue from the HP DesignJet Utility, see Access the HP DesignJet Utility on page 17, or the printer's Embedded Web Server, as a preview of the job. This preview is available for all languages supported by the printer: PDF, PS, CALS/G4, TIFF and JPEG. TIP: Do not send
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    jobs. You can select at what point you want to print a file you have in the queue. From the Embedded Web Server, select Setup tab > Printer settings > Start printing; or, from the front panel, select the Setup menu icon , then Job management options > When to start printing. There are three options
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    printing the job ● Waiting to print: the job is waiting for the print engine to become free to proceed with printing ● Waiting for nest: the printer is set up with nesting on and is waiting for other jobs in order to complete the nest and proceed with printing ● On hold: the
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    job: the job does not contain anything to print Remove a hold When the printer puts a job on hold you receive an alert, see Printer alerts on page 145, which explains why the job is on hold. Follow the instructions on the screen to remove the hold and continue printing. 94 Chapter 8 Job queue
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    9 Retrieve printer usage information ● Get printer accounting information ● Check printer usage statistics ● Check ink and paper usage for a job ENWW 95
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    Web Server, see Access the Embedded Web Server on page 16. 2. Go to the Main tab. 3. Select History > Usage. Printer statistics with the HP DesignJet Utility 1. Access the HP DesignJet Utility, see Access the HP DesignJet Utility on page 17. 2. Under Windows, go to the Overview tab and click on the
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    Ink and paper statistics with the HP DesignJet Utility 1. Access the HP DesignJet Utility, see Access the HP DesignJet Utility on page 17. 2. Select Job center to view information regarding the most recent jobs. 3. Under Windows, click on the Accounting link. Under MAC OS X,
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    10 Practical printing examples ● Overview ● Resize an image with Adobe Photoshop CS4 ● Print a color photo with Photoshop CS2 ● Print a draft for revision with the correct scale ● Reprint a job with consistent colors ● Use ESRI ArcGIS 9 to print a map 98 Chapter 10 Practical printing examples ENWW
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    Overview The following step-by-step instructions for printing jobs that use specific software are similar to those at the HP Knowledge Center on the Web. Consult the Knowledge Center at http://www.hp.com/go/D5800/support/, for the most up-to-date information and for additional printing examples,
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    which become apparent when you distort or scale an image or perform multiple manipulations on a selection. ◦ Bilinear: A method that adds pixels by averaging the color values of surrounding pixels. It produces medium-quality results. ◦ Bicubic: A slower but more precise method based on an
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    is done by Photoshop. 1. Initial recommendations: ● Select an appropriate paper type for the job. ● The paper type should be calibrated and profiled with the printer and the print-quality level that you intend to use. See Color calibration on page 82 and Color profiling on page 83. ● To obtain
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    select Let Photoshop Determine Colors. ● Select Options > Printer Profile, and then select the correct profile for your printer and paper type. ● Click the Print button. 6. Select the driver settings. ● In Printer: select the printer (HP DesignJet D5800 ). ● Click the Quality tab, and then specify
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    2. Select File and then select Print. NOTE: The page size is not automatically selected according to the drawing size. 3. To keep the scale, set Page Scaling to None (which is not the default setting). ENWW Print a draft for revision with the correct scale 103
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    4. Click the Properties button. 5. Select the Document size and Print Quality you want to use. Click the Custom button if you want to define a new custom paper size. 6. Click the Features tab, and then select Autorotate. 104 Chapter 10 Practical printing examples ENWW
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    . Reprint a job with consistent colors This scenario explains how to get consistent colors from print-to-print. NOTE: HP supports color consistency between print jobs printed with the same printer models, using the same paper type. Scenario 1 Reprint a job with consistent colors by using the same
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    Print button. Scenario 2 Reprint a job by using two HP DesignJet D5800 printers. To ensure color consistency when reprinting the job, use the use the installed HP-GL/2 and RTL driver ● PostScript is available only if your printer supports PostScript and when the PostScript driver has been selected
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    Use the Windows printer engine 1. Make sure that you have installed the HP-GL/2 and RTL driver. 2. When you are ready to print, select File > Page and Print Setup, and select the HP-GL/2 and RTL driver. 3. Click the Properties button and configure the driver as follows. ● On the Paper/Quality tab,
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    print, select File > Page and Print Setup, select the driver (the driver settings have no effect), and click the OK button. 3. Select File > Print. ● Printer Engine: select ArcPress. ● Click the Properties button, select the HP RTL (RGB) TrueColor driver, and select the resolution to be sent to the
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    ● Click the Color Adjustment tab if you want to adjust gamma, brightness, contrast, or saturation. You can preview the changes. 4. To print, click the OK button both in this dialog box and in the Print dialog box. ENWW Use ESRI ArcGIS 9 to print a map 109
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    ● Clean the exterior of the printer ● Clean the platen ● Clean the paper-advance sensor window ● Lubricate the printhead carriage ● Maintain the ink cartridges ● Perform preventive maintenance ● Move or store the printer ● Update the printer firmware ● Secure disk erase 110 Chapter 11 Maintain
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    right. See Clean the paper-advance sensor window on page 112. Follow these instructions to clean the platen. 1. Unload all paper from the printer. See Unload a roll from the printer on page 29. 2. Open the printer window. 3. With a dry brush, remove ink deposits from the cutter groove. ENWW Clean
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    window (less than 1 cm² in size and shown in the following graphic) near the sixth platen roller from the right. 112 Chapter 11 Maintain the printer ENWW
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    window every 6 months, and whenever you experience printquality issues. 1. Unload the paper using the front panel procedure. See Unload a roll from the printer on page 29. 2. Use a clean, absorbent, lint-free cloth, slightly dampened with isopropyl alcohol, to wipe any dust and loosened ink deposits
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    can continue printing for quite some time, depending on your use of the printer. However, HP strongly recommends that you contact your customer service representative and arrange for a preventive maintenance visit. The service engineer can then replace the worn parts onsite, which will prolong the
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    the HP DesignJet Utility, select your printer, click the Support tab, and then select Firmware Update. ● In Mac OS X, open the HP DesignJet Utility and select Firmware Update. ● Using the printer's Embedded Web Server, click the Setup tab and then select Firmware update. ● Download the firmware file
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    set of the most commonly used paper presets. Extra paper presets can be downloaded separately; see Download paper presets on page 38. During the firmware update process, the printer is restarted. Secure disk erase The printer's hard disk is used as a temporary storage area for print jobs. The Secure
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    (60-in) Spindle HP DesignJet 1550-mm (61-in) Spindle HP Jetdirect 640n Print Server HP DesignJet Paper Edge Holder Product number CQ745B Q6715A CQ754A F2L45-90007 J8025A J6E62A The following software can be downloaded for your printer. Name HP DesignJet accounting tool Download from http://www
  • HP DesignJet D5800 | Using Your Printer - Page 126
    print-quality issues ● General advice ● Troubleshooting tools ● Lines are too thick, too thin, or missing ● Lines appear stepped or jagged ● Parts of lines no effect ● The image has a wood-grain appearance (aeroworms) ● A square is not square 118 Chapter 13 Troubleshoot print-quality issues ENWW
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    ● Color drift on area fill edges ENWW 119
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    problem: ● To achieve the best performance from your printer, use only genuine HP supplies and accessories, whose reliability and performance have been thoroughly tested to give trouble . Troubleshooting tools To access the troubleshooting tools in the Embedded Web Server, select the Support tab
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    to guide you through using a HP-GL/2 driver and the resolution driver Advanced tab, under Document Options > Printer Features. If you change this option, reprint your job if the problem problem persists after you complete these actions, contact your customer service representative for further support
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    printed: 1. The problem might be inherent in driver dialog, select Document options, Printer features, and then establish the following settings: ◦ Set Send job as bitmap to Enabled (HP-GL/2 driver only). ◦ Set Max. Application resolution to 300. NOTE: These settings are described for troubleshooting
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    colored blocks are the wrong color. Use these steps to correct this kind of problem: 1. Align the printheads. See Align the printheads on page 57. 2. Make using. To check, select the icon from the printer's front panel, and then select View loaded paper. ENWW Lines are blurred (ink bleeds from lines
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    the printheads. See Align the printheads on page 57. After alignment, reprint your job if the problem has been solved. If the problem persists, contact your customer service representative for further support. Dark or light vertical lines across the image (vertical banding) Make sure that the paper
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    page 37. If the problem persists, contact your customer service representative for further support. See HP Customer Care on page 146. The printed output is not flat If the paper does not lie flat when it comes out of the printer
  • HP DesignJet D5800 | Using Your Printer - Page 134
    such as HP Heavyweight Coated Paper, HP Super productivity photo paper, and natural tracing paper. Try these remedies to reduce the smudging: ● Try to print in an environment that is not too humid for the printer notice this problem, cancel the problem: ● Use a recommended paper type. See Supported
  • HP DesignJet D5800 | Using Your Printer - Page 135
    HP Heavyweight Coated. ● Try to increase the top margin, at least 10 mm (0.4 in), by relocating the image within the page by using your software application. ● Manually band of inconsistent color appears: Use these steps to avoid this problem: 1. The easiest solution may be to increase the margins by
  • HP DesignJet D5800 | Using Your Printer - Page 136
    58. 7. Consult the HP Knowledge Center at http://www.hp.com/go/D5800/support/, for step-by-step color assistance with different software programs (English language content only). If the problem persists, contact your customer service representative for further support. See HP Customer Care on page
  • HP DesignJet D5800 | Using Your Printer - Page 137
    your software. You can often identify this kind of problem before printing by previewing your print. See Preview a this printer. ● If you have defined a custom page size that has very narrow margins, the printer might you are using an HP-GL/2 driver, you can reduce the resolution so that the whole image
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    connecting your printer to your HP-GL/2 for an HP-GL/2 file, on so on. Then send the file again. ● Depending on the software, drivers, and RIPs that you are using with your printer, different ways to solve this problem > HP-GL/2 > HP-GL/2 The problem occurs problem, we suggest you reduce the
  • HP DesignJet D5800 | Using Your Printer - Page 139
    go to HP DesignJet Utility > Color edge of this area fill is composed of light colors. To reduce this problem try the following: ● Rotate the image 90º or 180º. ● Print closer to the right hand side of the printer. ● Use a special paper preset with more servicing. New presets exist for plain paper,
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    14 Troubleshoot paper issues ● The paper cannot be loaded successfully ● The paper has jammed ● Automatic paper-cutter does not function ● The paper has jammed in the take-up reel ● The take-up reel does not wind 132 Chapter 14 Troubleshoot paper issues ENWW
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    Possible paper jam message usually appears in the front panel, with one of two error codes: ● 81:01 indicates that paper cannot advance into the printer. ● 86:01 indicates that the printhead carriage cannot move from side to side. Check the printhead path 1. Turn off the
  • HP DesignJet D5800 | Using Your Printer - Page 142
    far up as it will go. 5. Carefully remove any of the jammed paper that you can lift up and out from the top of the printer. 6. Carefully pull the remainder of the roll down and out of the printer. 7. Turn on the printer. 134 Chapter 14 Troubleshoot paper issues ENWW
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    printer's cutter to cut and remove the paper. Instead, cut the paper manually as close as possible to the printer window, and then remove the roll. See Unload a roll from the printer the wrong position. After 3 seconds, the printer recognizes the problem and interrupts the print job. Move the take
  • HP DesignJet D5800 | Using Your Printer - Page 144
    1. Take-up reel sensor 2. Take-up reel sensor and cable housing unit 136 Chapter 14 Troubleshoot paper issues ENWW
  • HP DesignJet D5800 | Using Your Printer - Page 145
    15 Troubleshoot ink-system issues ● Cannot insert an ink cartridge ● Cannot insert a printhead ● Cannot insert the maintenance cartridge ● Front panel recommends reseating or replacing a printhead ● Clean the printheads ● Align the printheads ENWW 137
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    If the problem persists, insert a new printhead. Clean the printheads Periodic printhead cleaning is performed automatically, as long as the printer is kept a single pair. NOTE: HP recommends that you purge the ink from the printheads before printing a job if the printer has been turned off for
  • HP DesignJet D5800 | Using Your Printer - Page 147
    paper, or if you are experiencing problems with color accuracy; you might need to If you experience a paper jam, HP recommends that you reinsert the printheads alignment with a material that is not supported, make sure you use a material NOTE: Make sure the printer window is closed during printhead
  • HP DesignJet D5800 | Using Your Printer - Page 148
    material that is not supported, make sure you printer window closed. If the problem persists after following the recommended remedies, try replacing all of the printheads. If the problem persists after replacing the printheads, a failure in the scanning system may exist. 140 Chapter 15 Troubleshoot
  • HP DesignJet D5800 | Using Your Printer - Page 149
    or stalls while generating the print job ● The printer seems slow ● Communication failures between computer and printer ● Cannot access the Embedded Web Server ● "Out-of-memory" error message ● The platen rollers squeak ● Cannot access the HP DesignJet Utility ● Print job canceled and purged when
  • HP DesignJet D5800 | Using Your Printer - Page 150
    electromagnetic environment has returned to normal, and then turn the printer on again. If the problems persist, contact your customer service representative. ● The graphic language setting might be incorrectly set. ● The correct printer driver might not have been installed in your computer. ● One
  • HP DesignJet D5800 | Using Your Printer - Page 151
    inexplicable errors (misplaced lines, partial graphics, and so on). To solve a communication problem: ● Make sure that you have selected the correct printer in your software program. ● Make sure that the printer works correctly when printing from other software programs. ● Remember that large images
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    not done so already, please read Access the HP DesignJet Utility on page 17. 1. Go to the front panel and select the Connectivity menu icon DesignJet Utility Software > Enable. , then Advanced > Web services > HP 2. If you have a TCP/IP connection to your printer, go to the front panel and select
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    the alert text. ● Driver: The driver shows alerts. The driver warns about job configuration settings that may produce a problem in the final output. If the printer is not ready to print, it displays a warning. ● HP DesignJet Utility: To see alerts, go to the Overview tab and review the Items needing
  • HP DesignJet D5800 | Using Your Printer - Page 154
    17 HP Customer Care ● Introduction ● HP Professional Services ● HP Instant Support ● HP Proactive Support ● Customer Self Repair ● Contact HP Support 146 Chapter 17 HP Customer Care ENWW
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    your HP DesignJet products and solutions. Join the HP community at the Knowledge Center, your large-format printing community, for 24×7 access to: ● Multimedia tutorials ● Step-by-step how-to guides ● Downloads - the latest product firmware, drivers, software, paper presets, etc. ● Technical support
  • HP DesignJet D5800 | Using Your Printer - Page 156
    away to save you time and prevent problems before they occur, reducing costly downtime. Proactive Support runs diagnostics and checks for software and firmware updates. You can enable Proactive Support in the HP DesignJet Utility for Windows or the HP Printer Monitor for MAC OS X, where you can
  • HP DesignJet D5800 | Using Your Printer - Page 157
    about Customer Self Repair, see http://www.hp.com/go/selfrepair/. Contact HP Support HP Support is available to you by telephone. What to do before you call: ● Review the troubleshooting suggestions in this guide. ● Review the relevant driver documentation. ● If you have installed third-party
  • HP DesignJet D5800 | Using Your Printer - Page 158
    Telephone number Your HP Support telephone number is available on the Web: please visit http://welcome.hp.com/ country/us/en/wwcontact_us.html. 150 Chapter 17 HP Customer Care ENWW
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    service provider (PSP) is nearing the end of the business day and receives a new order which requires delivery early the next day. The printer take-up reel Check the paper preset Troubleshooting See this section of the user's guide See Unload a roll from the printer on page 29 See Load a roll
  • HP DesignJet D5800 | Using Your Printer - Page 160
    the user's guide I can't load the paper See The paper cannot be loaded successfully on page 133 I can't find the paper preset for my paper See Download paper presets on page 38 and Update the printer firmware on page 115 I don't have HP paper See Use non-HP paper on page 39 and Supported paper
  • HP DesignJet D5800 | Using Your Printer - Page 161
    ink consumables and paper levels, you can send the job to the printer. On the screen preview, make adjustments for paper type, print size emulation modes on page 87 Troubleshooting See this section of the guide I am experiencing print quality problems See Troubleshoot print-quality issues on page
  • HP DesignJet D5800 | Using Your Printer - Page 162
    the print service provider (PSP) receives an urgent walk-in order which requires delivery in less than two hours. The printer is currently new job settings for productivity, paper type, print size, number of copies and nesting as necessary. 4. Cancel the job currently in the printer when the last
  • HP DesignJet D5800 | Using Your Printer - Page 163
    on page 82. Troubleshooting See this section of the guide I can't load the paper See The paper cannot be loaded successfully on page 133 I can't find the paper preset for my paper See Download paper presets on page 38 and Update the printer firmware on page 115 I don't have HP paper See Use
  • HP DesignJet D5800 | Using Your Printer - Page 164
    See Remove the maintenance cartridge on page 59 Insert the maintenance cartridge See Insert the maintenance cartridge on page 61 Troubleshooting See this section of the guide I cannot access the Embedded Web Server See Cannot access the Embedded Web Server on page 143 I cannot insert an ink
  • HP DesignJet D5800 | Using Your Printer - Page 165
    Select the color emulation mode See Color emulation modes on page 87 Troubleshooting See this section of the guide I am experiencing print quality problems See Troubleshoot print-quality issues on page 118 NOTE: For additional information about adjusting printed images, see Print options on
  • HP DesignJet D5800 | Using Your Printer - Page 166
    C Front-panel menus This appendix lists and explains the options in the front-panel menu system. NOTE: Firmware updates may introduce changes to the menu system, in which case this appendix will become out of date in some respects. To print a more graphical
  • HP DesignJet D5800 | Using Your Printer - Page 167
    Paper menu Paper load Paper unload View loaded paper Change active paper type Paper types list Move paper Take-up reel Load roll Load take-up reel Load roll using edge holders Learn how to load spindle Unload roll Unload take-up reel (select paper category and type) (select paper category and type
  • HP DesignJet D5800 | Using Your Printer - Page 168
    Job management menu Reprint last job Pause (or Resume) printing Job queue Queue is empty [J] (select job) [J] View information Continue Move to front Copies Reprint Cancel Delete Job queue displays the jobs in the job queue. Jobs remain in the queue after being printed. View information displays
  • HP DesignJet D5800 | Using Your Printer - Page 169
    status displays the warranty or health status of all printheads in the printer. If the printhead is still under warranty, the word WARRANTY is shown Supported ink cartridges. View (colors) printhead displays the following information about the selected printhead: Color, Product name, Product number
  • HP DesignJet D5800 | Using Your Printer - Page 170
    Print retrieval Job management options 162 Appendix C Front-panel menus Select graphics language [E] Print quality Color options Paper options Margins HP-GL/2 options PS options [P] Select altitude Select drying time Enable cutter Enable queue [E] When to start printing [E] Nest options Autorotate
  • HP DesignJet D5800 | Using Your Printer - Page 171
    of the pen. The width can vary from 0.13 mm (0.0051 in) to 12.0 mm (0.47 in) and the color can vary from 0 to 255. Manual drying time allows you to choose a drying time from 1 to 1800 s. The default value is 100 s. Enable nesting allows you to choose between Off, In
  • HP DesignJet D5800 | Using Your Printer - Page 172
    Image quality maintenance menu Optimize print quality Optimization actions Calibrate color Align printheads Print diagnostic image Paper advance calibration Clean printheads Enable color calibration Calibrate paper advance Adjust paper advance Reset paper advance Clean all Clean (colors) 164
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    state, IP address, Configuration mode, Subnet mask, Default gateway, mDNS service name and the MAC address. Modify configuration allows you to change the , Auto IP and Manual. Printer utility software allows you to enable or disable the use of the HP DesignJet Utility. ENWW Connectivity menu 165
  • HP DesignJet D5800 | Using Your Printer - Page 174
    Internal prints menu Demo prints User information prints Service information prints Print Color photo 1 Print Color photo 2 Print retail demo 1 Print retail demo 2 Print retail demo 3 Print menu map Print configuration Print usage report Print HP-GL/2 palette Print PS font list [P] Print current
  • HP DesignJet D5800 | Using Your Printer - Page 175
    menu View printer information Printer logs System errors System warnings Printheads Ink cartridges View printer information displays general printer information including Product name, Product number, Serial number, Service ID, Language, Memory, Disk capacity and Firmware version. ENWW
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    cartridge on page 45 and Insert an ink cartridge on page 47. Restart the printer. If the problem persists, contact HP Support. See HP Customer Care on page 146. Try again; if the problem persists, contact HP Support. See HP Customer Care on page 146. Clean the printheads. See Clean the printheads on
  • HP DesignJet D5800 | Using Your Printer - Page 177
    setting is correct. See Change the graphic language setting on page 19. ● Resubmit the file to the printer. ● Check that your printer firmware is up to date. See Update the printer firmware on page 115. If the problem persists, contact HP Support. See HP Customer Care on page 146. ENWW 169
  • HP DesignJet D5800 | Using Your Printer - Page 178
    sure that the network cable is correctly connected to the network card. ● Check that your printer firmware is up to date. See Update the printer firmware on page 115. If the problem persists, contact HP Support. See HP Customer Care on page 146. 71:03 An "out of memory" failure has occurred. Turn
  • HP DesignJet D5800 | Using Your Printer - Page 179
    E Printer specifications ● Functional specifications ● Physical specifications ● Memory specifications ● Power specifications ● Ecological specifications ● Environmental specifications ● Acoustic specifications ENWW 171
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    diameter of 170 mm (6.7 in) Table E-3 Print resolution (using Windows HP-GL/2 driver) Print quality Maximum resolution for photo paper Rendering resolution Printing resolution Best On 1200 material in Best or Normal mode with HP Matte Film. 172 Appendix E Printer specifications ENWW
  • HP DesignJet D5800 | Using Your Printer - Page 181
    Table E-6 Graphic languages supported HP DesignJet D5800 HP-GL/2, CALS G4 HP DesignJet D5800 with PS/PDF Upgrade Adobe Postcript level 3, PDF 1.7, TIFF, JPEG Kit Physical specifications Table E-7 Printer physical specifications Weight (including stand) Width Depth Height D5800 < 195 kg (430 lb)
  • HP DesignJet D5800 | Using Your Printer - Page 182
    U.S. marks To determine the ENERGY STAR® qualification status of these product models. See: http://www.hp.com/go/energystar. For up-to-date ecological specifications of your printer, please go to http://www.hp.com/ and search for "ecological specifications". Environmental specifications Table E-10
  • HP DesignJet D5800 | Using Your Printer - Page 183
    Acoustic specifications Table E-11 Printer acoustic specifications Sound pressure Printing 53 dB (A) Ready (standby) 39 dB (A) Sleep Sound power Printing 39 dB (A) 7 B (A) Ready (standby) 5.5 B (A) Sleep 5.5 B (A) ENWW Acoustic specifications 175
  • HP DesignJet D5800 | Using Your Printer - Page 184
    later. Use it to discover the services that are available on a local grounded part of the product (mainly metal parts) Firmware Software that controls your printer's functionality and is stored semi-permanently in the printer printer or monitor. HP-GL/2 HP Graphics Language 2: a language defined by HP
  • HP DesignJet D5800 | Using Your Printer - Page 185
    four integers separated by dots. Jetdirect HP's brand name for its series of print servers that allow a printer to be connected directly to a local Printer driver Software that converts a print job in a generalized format into data suitable for a particular printer. Printhead A removable printer
  • HP DesignJet D5800 | Using Your Printer - Page 186
    D5800 81 178 Index color profiling D5800 83 communication problems 143 components of Embedded Web Server 8 components of printer 4 configure 18 connect the printer printer usage statistics 96 environmental specifications 174 erase disk 116 extra-wide paper 27 F features of printer 4 firmware update
  • HP DesignJet D5800 | Using Your Printer - Page 187
    HP DesignJet Utility access 17 cannot access 144 language 17 main features 8 HP Installation 148 HP Instant Support 148 HP Proactive Support 148 HP Professional PANTONE emulation 87 HP Start-up Kit 147 HP Support 149 HP-GL/2 19 I image diagnostics print 58 image problems product 2 move the printer
  • HP DesignJet D5800 | Using Your Printer - Page 188
    71 print quality changing 67 print resolution 172 print-quality problems a square is not square 130 blurred lines 123 color printer usage 96 status 93 stepped lines 122 store the printer 114 stored job 67 submit job 66 support services HP Care Packs 147 HP Customer Care 147 HP Instant Support
  • HP DesignJet D5800 | Using Your Printer - Page 189
    147 HP Support 149 Knowledge Center 147 product installation 148 warranty extensions 147 supported papers 23 switch on/off 9 T take-up reel using 29 take-up reel does not wind 135 take-up reel paper jam 135 telephone number 150 turn on/off 9 U unintelligible print 130 unloading roll from printer 29
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HP
Design
J
et D5800 Production Printer
Using Your Printer