HP DesignJet D5800 Using Your Printer - Page 136
PANTONE* colors are inaccurate, The output is completely blank
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1. Check that the paper type you have loaded corresponds to the paper type that you selected on the front panel and in your software. At the same time, check the color-calibration status. If the status is RECOMMENDED or OBSOLETE, you should perform color calibration. See Color calibration on page 82. If you have made any changes, reprint your job if the problem has been solved. 2. Check that you are printing on the correct side of the paper. 3. Make sure that you are using the appropriate print-quality settings. See Select print quality on page 67. If you have selected the Fast options, you might not get accurate colors. If you change the print-quality settings, reprint your job if the problem has been solved. 4. If you are using Application Color Management, make sure that the color profile that you are using corresponds to the selected paper type and print-quality settings. If you have doubts about which color settings to use, see Color management on page 77. If you need to create a color profile, see Color profiling on page 83. 5. If the problem consists of color differences between your print and your monitor, follow the instructions in the "How to calibrate your monitor" section of the HP Color Center. Reprint your job if the problem has been solved. 6. Print the Image Diagnostics Print. See The Image Diagnostics Print on page 58. 7. Consult the HP Knowledge Center at http://www.hp.com/go/D5800/support/, for step-by-step color assistance with different software programs (English language content only). If the problem persists, contact your customer service representative for further support. See HP Customer Care on page 146. PANTONE* colors are inaccurate See HP Professional PANTONE* Emulation on page 87. The output is completely blank If the front-panel graphic language setting is Automatic (the default), try the other settings: PostScript for a PostScript file, HP-GL/2 for an HP-GL/2 file, and so on. Then send the file again. When you have finished this particular print, remember to reset the graphic language to Automatic. The output contains only a partial print ● If you pressed Cancel before the printer received all the data, you ended the data transmission and will have to print the page again. ● The I/O timeout setting might be too short. This setting determines how long the printer waits for the computer to send more data, before deciding that the job is finished. On the front panel, increase the I/O timeout setting to a longer period and then send the print again by selecting the Connectivity menu icon , then Advanced > Select I/O timeout. ● A communications problem between your computer and the printer might exist. Check your network cable. ● Check that your software settings are correct for your current page size (for example, long-axis prints). ● If you are using network software, make sure that it has not timed out. 128 Chapter 13 Troubleshoot print-quality issues ENWW