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HP DesignJet D5800 Using Your Printer - Page 143

Check the paper path, Automatic paper-cutter does not function

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8. Reload the roll. See Load a roll into the printer on page 26. 9. If some paper continues to cause an obstruction within the printer, it can often be cleared by loading a rigid paper type into the printer. 10. If you find that you have print-quality problems after a jam, try realigning the printheads. See Align the printheads on page 57. Check the paper path ● This problem can occur when a roll has finished and the end of the roll is stuck to the cardboard core. If this has happened, cut the end of the roll away from the core. Then feed the paper through the printer, and load a new roll. ● Otherwise, follow the procedure described above, under Check the printhead path on page 133 Automatic paper-cutter does not function The automatic paper-cutter is disabled when the take-up reel is in use, and when printing on some heavy paper types, which might damage the cutter. The paper has jammed in the take-up reel If the paper is severely damaged on the take-up reel spindle core, do not use the printer's cutter to cut and remove the paper. Instead, cut the paper manually as close as possible to the printer window, and then remove the roll. See Unload a roll from the printer on page 29. The take-up reel does not wind Predictably, if the take-up reel is not winding as anticipated, the printed output is likely to end up on the floor. If the printer recognizes a problem with the take-up reel, it will interrupt the print job until the issue is corrected. If the printer does not recognize a problem, the job will continue to print. The following table highlights possible issues and solutions. Take-up reel LED status Blinking quickly Issue Print job interrupted? Take-up reel is not Yes winding Blinking slowly Solid red Take-up reel is not No winding Take-up reel is not No winding Solid green Take-up reel is No winding in the wrong direction Possible cause Possible solution The sensor beam was blocked for more than 3 seconds. Make sure that the take-up reel sensors are not blocked by a strip of paper, the collection bin, or any objects. See the illustration below. Make sure that the collection bin is placed behind the foot brace. Also ensure that the take-up reel power switch is on. The sensor cables are loose or unplugged. Ensure that the sensor cables are correctly secured. There is too much resistance on the take-up reel motor. Ensure that the paper is not winding too tightly. A loop shaper should be inserted as described in The take-up reel on page 29. The windingdirection switch is in the wrong position. After 3 seconds, the printer recognizes the problem and interrupts the print job. Move the take-up reel winding-direction switch to the correct position. ENWW Automatic paper-cutter does not function 135

Section	Page
Introduction	9
Safety precautions	10
Product models	10
Use of this guide	10
Introduction	10
Use and maintenance	10
Troubleshooting	11
Support and specifications	11
Appendices	11
Glossary	11
Index	11
Warnings and cautions	11
The printer’s main features	12
The printer’s main components	12
Front view	13
Rear view	14
The front panel	14
Printer software	15
The Embedded Web Server’s main components	16
Main tab	16
Setup tab	16
Support tab	16
The HP Designjet Utility’s main features	16
The printer’s internal prints	17
Turn the printer on and off	17
Connectivity and software instructions	19
Choose which connection method to use	20
Connect to a network (Windows)	20
Connect to a network (Mac OS X)	21
Uninstall the printer software	22
Personalize the printer	23
Change the language of the front-panel display	24
Access the Embedded Web Server	24
Change the language of the Embedded Web Server	24
Access the HP Designjet Utility	25
Change the language of the HP Designjet Utility	25
Change the sleep mode setting	25
Turn the buzzer on and off	25
Change the front-panel display contrast	25
Change the units of measurement	26
Configure network settings	26
Change the graphic language setting	27
Personalize the list of paper types	27
Select paper mismatch action	28
Handle the paper	29
Overview	30
Use paper	30
Drying time	31
Supported paper types	31
Load a roll onto the spindle	32
Load a roll into the printer	34
Load extra-wide paper	35
Load a roll into the printer using edge holders	36
Unload a roll from the printer	37
The take-up reel	37
The loop-shapers	37
Load a roll onto the take-up reel	38
Unload a roll from the take-up reel	43
View information about the paper	44
Perform paper advance calibration	45
Overview of the paper advance procedure	46
Return to the default calibration	46
Download paper presets	46
Use non-HP paper	47
Cancel the drying time	48
Change the drying time	48
Printing paper info	48
Feed and cut the paper	48
Store the paper	49
Order paper	49
Non-recommended paper types	49
Handle the ink system	50
Ink system components	51
Ink cartridges	51
Replace ink cartridges	51
Safe mode	52
Printheads	52
Maintenance cartridge	53
Ink system tips	53
Work with ink system components	53
Remove an ink cartridge	53
Insert an ink cartridge	55
Remove a printhead	56
Insert a printhead	58
Clean (recover) the printheads	61
Clean the electrical connections on a printhead	61
Clean the printhead drop detector	63
Align the printheads	65
Reinsert printheads procedure	65
Image Quality Maintenance menu procedure	65
Scanning errors during alignment	66
The Image Diagnostics Print	66
Corrective action	67
Remove the maintenance cartridge	67
Insert the maintenance cartridge	69
Check the status of the ink system	70
View ink cartridge information	70
Front panel procedure	70
HP Designjet Utility procedures	71
View printhead information	71
Order ink supplies	71
Print options	73
Create a print job	74
Using the Embedded Web Server to print files	74
Printing stored jobs	75
Select print quality	75
Print a draft	76
High-quality printing	76
If you have a high-resolution image	76
Select paper size	77
Custom paper sizes	77
Select margins options	78
Rescale a print	78
Preview a print	79
Print 16-bit color images	79
Change the treatment of overlapping lines	80
Print crop lines	80
Rotate an image	80
Autorotate	81
Print in gray shades	82
Use paper economically	82
Nest jobs to save paper	83
When does the printer try to nest pages?	83
What pages can be nested?	83
Which pages qualify for nesting?	83
How long does the printer wait for another file?	84
Use ink economically	84
Color management	85
What is color?	86
The problem: color in the computer world	86
The solution: color management	87
Color and your D5800 Printer	89
A summary of the color-management process	89
Color calibration	90
Color profiling	91
Create your own profile	91
Use a third-party profile	92
Profile your monitor	92
Color-management options	92
Color management example with Photoshop	93
Synchronized color management with Photoshop	93
Color-adjustment options	93
Printing in color	93
Printing in grayscale	94
HP Professional PANTONE* Emulation	95
Color emulation modes	95
CMYK color emulation	96
RGB color emulation	97
Job queue management	98
Embedded Web Server job queue page	99
Job preview	99
Turn off the job queue	100
Pause the job queue	100
Select when to print a job in the queue	100
Identify a job in the queue	100
Prioritize a job in the queue	101
Delete a job from the queue	101
Reprint or copy a job in the queue	101
Job status messages	101
Remove a hold	102
Retrieve printer usage information	103
Get printer accounting information	104
Check printer usage statistics	104
Printer statistics with the Embedded Web Server	104
Printer statistics with the HP Designjet Utility	104
Check ink and paper usage for a job	104
Ink and paper statistics with the Embedded Web Server	104
Ink and paper statistics with the HP Designjet Utility	105
Practical printing examples	106
Overview	107
Resize an image with Adobe Photoshop CS4	107
Application settings	107
Print a color photo with Photoshop CS2	109
Print a draft for revision with the correct scale	110
Using Adobe Acrobat	110
Reprint a job with consistent colors	113
Scenario 1	113
Scenario 2	114
Use ESRI ArcGIS 9 to print a map	114
Use the Windows printer engine	115
Use the ArcPress printer engine	116
Maintain the printer	118
Clean the exterior of the printer	119
Clean the platen	119
Clean the paper-advance sensor window	120
Lubricate the printhead carriage	121
Maintain the ink cartridges	122
Perform preventive maintenance	122
Move or store the printer	122
Update the printer firmware	123
Secure disk erase	124
Accessories	125
Order accessories	125
Troubleshoot print-quality issues	126
General advice	128
Troubleshooting tools	128
Optimize print quality	128
Optimization suggested actions	128
Most-common issues resolution	129
Lines are too thick, too thin, or missing	129
Lines appear stepped or jagged	130
Parts of lines or text are missing	130
Lines are printed double or in the wrong colors	130
Lines are blurred (ink bleeds from lines)	131
Lines are slightly warped	132
Dark or light horizontal lines across the image (horizontal banding)	132
Dark or light vertical lines across the image (vertical banding)	132
The image is grainy	133
The printed output is not flat	133
The print smudges when touched	134
Ink marks appear on the paper	134
Smears on the front of coated paper	134
Smears or scratches on the front of glossy paper	135
Ink marks on the back of the paper	135
Defects near the top of a print	135
Colors are inaccurate	135
PANTONE* colors are inaccurate	136
The output is completely blank	136
The output contains only a partial print	136
The image is clipped	137
The image is in one portion of the printing area	137
The image is unexpectedly rotated	137
The print is a mirror image of the original	138
The print is distorted or unintelligible	138
One image overlays another on the same print	138
Pen settings seem to have no effect	138
The image has a wood-grain appearance (aeroworms)	138
A square is not square	138
Color drift on area fill edges	139
Troubleshoot paper issues	140
The paper cannot be loaded successfully	141
The paper has jammed	141
Check the printhead path	141
Check the paper path	143
Automatic paper-cutter does not function	143
The paper has jammed in the take-up reel	143
The take-up reel does not wind	143
Troubleshoot ink-system issues	145
Cannot insert an ink cartridge	146
Cannot insert a printhead	146
Cannot insert the maintenance cartridge	146
Front panel recommends reseating or replacing a printhead	146
Clean the printheads	146
Align the printheads	147
Reinsert printheads procedure	147
Image Quality Maintenance menu procedure	148
Scan errors during alignment	148
Troubleshoot other issues	149
The printer is not printing	150
The software program slows down or stalls while generating the print job	150
The printer seems slow	150
Communication failures between computer and printer	151
Cannot access the Embedded Web Server	151
“Out-of-memory” error message	152
The platen rollers squeak	152
Cannot access the HP Designjet Utility	152
Print job canceled and purged when held for preview	152
Printer alerts	153
HP Customer Care	154
Introduction	155
HP Professional Services	155
Knowledge Center	155
HP Start-up Kit	155
HP Care Packs and Warranty Extensions	155
HP Installation	156
HP Instant Support	156
HP Proactive Support	156
Customer Self Repair	157
Contact HP Support	157
Telephone number	158
Overnight job scenario	159
Task 1: Handle the digital content	159
Task 2: Handle the paper	159
Task 3: Handle the ink system	160
Task 4: Handle print jobs	161
Task 5: Adjust printed images	161
Urgent walk-in job scenario	162
Task 1: Handle the digital content	162
Task 2: Handle print jobs	162
Task 3: Handle the paper	163
Task 4: Handle the ink system	164
Task 5: Adjust printed images	164
Front-panel menus	166
Paper menu	167
Job management menu	168
Ink menu	169
Setup menu	170
Image quality maintenance menu	172
Connectivity menu	173
Internal prints menu	174
Information menu	175
Front-panel error messages	176
Printer specifications	179
Functional specifications	180
Physical specifications	181
Memory specifications	181
Power specifications	182
Ecological specifications	182
Environmental specifications	182
Acoustic specifications	183
Glossary	184

Match case Limit results 1 per page

Reload the roll. See

Load a roll into the printer

on page

If some paper continues to cause an obstruction within the printer, it can often be cleared by loading a

rigid paper type into the printer.

10.

If you find that you have print-quality problems after a jam, try realigning the printheads. See

Align the

printheads

on page

Check the paper path

●

This problem can occur when a roll has finished and the end of the roll is stuck to the cardboard core. If

this has happened, cut the end of the roll away from the core. Then feed the paper through the printer,

and load a new roll.

●

Otherwise, follow the procedure described above, under

Check the printhead path

on page

133

Automatic paper-cutter does not function

The automatic paper-cutter is disabled when the take-up reel is in use, and when printing on some heavy

paper types, which might damage the cutter.

The paper has jammed in the take-up reel

If the paper is severely damaged on the take-up reel spindle core, do not use the printer's cutter to cut and

remove the paper. Instead, cut the paper manually as close as possible to the printer window, and then

remove the roll. See

Unload a roll from the printer

on page

The take-up reel does not wind

Predictably, if the take-up reel is not winding as anticipated, the printed output is likely to end up on the

floor. If the printer recognizes a problem with the take-up reel, it will interrupt the print job until the issue is

corrected. If the printer does not recognize a problem, the job will continue to print. The following table

highlights possible issues and solutions.

Take-up reel LED

status

Issue

Print job

interrupted?

Possible cause

Possible solution

Blinking quickly

Take-up reel is not

winding

Yes

The sensor beam

was blocked for

more than 3

seconds.

Make sure that the take-up reel sensors

are not blocked by a strip of paper, the

collection bin, or any objects. See the

illustration below. Make sure that the

collection bin is placed behind the foot

brace. Also ensure that the take-up reel

power switch is on.

Blinking slowly

Take-up reel is not

winding

The sensor cables

are loose or

unplugged.

Ensure that the sensor cables are correctly

secured.

Solid red

Take-up reel is not

winding

There is too much

resistance on the

take-up reel motor.

Ensure that the paper is not winding too

tightly. A loop shaper should be inserted

as described in

The take-up reel

on page

Solid green

Take-up reel is

winding in the

wrong direction

The winding-

direction switch is in

the wrong position.

After 3 seconds, the printer recognizes the

problem and interrupts the print job. Move

the take-up reel winding-direction switch

to the correct position.

ENWW

Automatic paper-cutter does not function

135