Update the printer firmware
.............................................................................................................................
115
Secure disk erase
...............................................................................................................................................
116
12
Accessories
.............................................................................................................................................
117
Order accessories
..............................................................................................................................................
117
13
Troubleshoot print-quality issues
.............................................................................................................
118
General advice
...................................................................................................................................................
120
Troubleshooting tools
.......................................................................................................................................
120
Lines are too thick, too thin, or missing
............................................................................................................
121
Lines appear stepped or jagged
........................................................................................................................
122
Parts of lines or text are missing
......................................................................................................................
122
Lines are printed double or in the wrong colors
...............................................................................................
122
Lines are blurred (ink bleeds from lines)
..........................................................................................................
123
Lines are slightly warped
..................................................................................................................................
124
Dark or light horizontal lines across the image (horizontal banding)
.............................................................
124
Dark or light vertical lines across the image (vertical banding)
.......................................................................
124
The image is grainy
...........................................................................................................................................
125
The printed output is not flat
............................................................................................................................
125
The print smudges when touched
.....................................................................................................................
126
Ink marks appear on the paper
.........................................................................................................................
126
Defects near the top of a print
..........................................................................................................................
127
Colors are inaccurate
.........................................................................................................................................
127
The output is completely blank
........................................................................................................................
128
The output contains only a partial print
...........................................................................................................
128
The image is clipped
..........................................................................................................................................
129
The image is in one portion of the printing area
..............................................................................................
129
The image is unexpectedly rotated
..................................................................................................................
129
The print is a mirror image of the original
........................................................................................................
130
The print is distorted or unintelligible
..............................................................................................................
130
One image overlays another on the same print
...............................................................................................
130
Pen settings seem to have no effect
................................................................................................................
130
The image has a wood-grain appearance (aeroworms)
...................................................................................
130
A square is not square
.......................................................................................................................................
130
Color drift on area fill edges
..............................................................................................................................
131
14
Troubleshoot paper issues
.......................................................................................................................
132
The paper cannot be loaded successfully
.........................................................................................................
133
The paper has jammed
......................................................................................................................................
133
Automatic paper-cutter does not function
.......................................................................................................
135
The paper has jammed in the take-up reel
.......................................................................................................
135
The take-up reel does not wind
........................................................................................................................
135
vi
ENWW