HP LH4r Installation and configuration of the HP NetRAID, NetRAID-1 and NetRAI - Page 133

Troubleshooting Management Over the Network

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Chapter 11 Troubleshooting Cannot Flash or Update the EEPROM Problem: Cannot flash or update the EEPROM. Suggested solution: Make sure that Pins 2-3 of J5 are shorted on the adapter card. If J5 is OK, you may need a new EEPROM. BIOS Banner Not Displayed Problem: The BIOS and firmware banner does not appear. Suggested solution: Make sure that J2 (Enable Expansion BIOS) is jumpered on at least one of the adapters in the system. Firmware Continues to Initialize Problem: "Firmware Initializing..." appears and remains on the screen. Suggested solutions: • Be sure that TERMPWR is properly provided to each channel populated with peripheral devices. • Verify proper termination of each end of the SCSI channel chain with the recommended terminator type for the peripheral device. The channel is automatically terminated at the adapter card if only one cable is connected to it (that is, if only one of the card connectors for the channel has a cable connected). • Verify that no channel of the adapter card has more than one cable connected. One internal or one external connector can be used on each channel, but not both. • Be sure that the memory modules are rated as 70 ns or faster. • Be sure that the adapter card is properly seated in its PCI slot. Troubleshooting Management Over the Network Only the most common problems are covered here. For more troubleshooting for HP NetRAID Assistant, refer to the HP NetRAID Series User Guide. 125

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Chapter 11
Troubleshooting
125
Cannot Flash or Update the EEPROM
Problem: Cannot flash or update the EEPROM.
Suggested solution: Make sure that Pins 2-3 of J5 are shorted on the adapter card.
If J5 is OK, you may need a new EEPROM.
BIOS Banner Not Displayed
Problem: The BIOS and firmware banner does not appear.
Suggested solution: Make sure that J2 (Enable Expansion BIOS) is jumpered on
at least one of the adapters in the system.
Firmware Continues to Initialize
Problem: "Firmware Initializing..." appears and remains on the screen.
Suggested solutions:
•
Be sure that TERMPWR is properly provided to each channel populated
with peripheral devices.
•
Verify proper termination of each end of the SCSI channel chain with the
recommended terminator type for the peripheral device. The channel is
automatically terminated at the adapter card if only one cable is connected
to it (that is, if only one of the card connectors for the channel has a cable
connected).
•
Verify that no channel of the adapter card has more than one cable
connected. One internal or one external connector can be used on each
channel, but not both.
•
Be sure that the memory modules are rated as 70 ns or faster.
•
Be sure that the adapter card is properly seated in its PCI slot.
Troubleshooting Management Over the Network
Only the most common problems are covered here. For more troubleshooting for
HP NetRAID Assistant, refer to the
HP NetRAID Series User Guide
.