HP NetServer AA 4000 HP NetServer AA 6200 Solution Release 3.0 Messages - Page 170

Chapter 11 Keyboard and Pointer (MtcKmP) Messages Keyboard and Pointer Redirector Messages A critical error occurred initializing the Keyboard Pointer Redirector. Severity Error Source MtcKmR Description This is a fatal error that causes the Keyboard Pointer Redirector to abort initialization. As a result, keyboard and pointer devices will not be available on the CEs. This message can occur because of: • An error registering with the CE Transport API. • A failure to synchronize with the IOP-based Keyboard Pointer Provider. This failure can be caused by: resource errors, a provider response timeout, or a provider protocol version mismatch. • Memory allocation failures. When this message occurs, the event log dump contains an additional Windows NT status code. Related Messages In the IOP event logs: IOPn.MtcKmP status: Keyboard pointer Redirector-Provider protocol version mismatch. Action • Check the IOP event log for Keyboard Pointer Provider errors. • Because the keyboard and pointer devices are not available on the CE, try to access the CE event log from a remote system. • On the CE, examine any entries logged by MtcKmR. View the event data as Words. The last longword (4 bytes) of data should contain an additional HP NetServer AA error code which can be used by your service provider to help diagnose the problem. 160