HP Officejet Pro 1170c HP OfficeJet Pro 1175C - (English) User Guide - Page 93
Front Panel Messages Continued - service manual
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Front Panel Messages (Continued) Message Remove and check color cartridge. Verify Part Number: C1823A. Unlock scanner. Cartridge carriage blocked. Scanner bulb failing. Turn Power off then on again. Additional cleaning will be ineffective. Replace cartridge. Manual Feed. Insert paper and press Resume. Cannot connect to PC; see User's Guide. What You Should Do The wrong tri-color cartridge may be installed. Remove it, and replace it with the correct cartridge, part number C1823A. The scanner is locked. See "Step 3 - Unlock Your HP OfficeJet Pro" on 2-7 for unlocking instructions. Unblock the cartridge, and turn power off then on again. The scanner bulb is becoming too dim to work properly. Turn power off, then on again. If the message continues and the light flickers or does not come on, your OfficeJet Pro needs to be serviced. See page 14-2 for more information. A system error has occurred that you cannot resolve yourself. Turn power off, then on again. If this message appears repeatedly, or remains on the display, call HP Customer Support for help (see page 11-3). Replace the print cartridge. You are printing, and have requested Manual Feed in the Print Properties dialog. Insert paper in the manual feed tray, and press Select/Resume. First, check to make sure your computer is turned on. If it is, next check the cable connection between your computer and the OfficeJet Pro. Be sure to use only the special IEEE-1284 parallel printer cable that came with your product. The connection must be direct, not through any other parallel product, such as a CD-ROM drive. After you have checked all connections, open the 1170C Series Toolbox. Click the Product Services tab, and select Check Product Communication. Then try to print or scan again. If the problem persists, one of the programs the OfficeJet Pro uses during scanning may not be installed, or may already be running. Check to be sure that the file hpmdlbia.exe is installed in your c:\windows\system folder. If it is, restart your computer and try again. If it is not, you must reinstall the HP components. First, uninstall the HP components (see page 13-1). Then reinstall the HP components following the procedure on page 13-2. 12-6 Troubleshooting