HP ProBook 630 Maintenance and Service Guide - Page 100

Network connectivity (RJ-45 jack), Network connectivity wireless (WLAN), Table 7-37

Page 100 highlights

Table 7-37 Issues, possible causes, and fixes (continued) Items Procedures (2) Touchpad 1. Ensure touchpad on/off light is not amber (disabled). Double tap to enable. 2. Verify whether touchpad device is listed in Device Manager > Mice and other pointing devices. 3. Install the latest touchpad driver. 4. Adjust touchpad settings (Control Panel > Mouse). 5. Test touchpad controller using the HP PC Hardware Diagnostics (UEFI) tool (f2> Component Tests > Mouse Test > Pointer Test & Drag and Drop Test). The following steps are for authorized service providers/technicians. 1. Check the touchpad cable for damage or a loose connection, and then reseat the touchpad cable. 2. If issue persists, replace the touchpad and verify the change. Network connectivity (RJ-45 jack) Use this information to troubleshoot network issues. Table 7-38 Issues, possible causes, and fixes Items Procedures Symptoms ● Unable to find networks (yellow bang) ● Connection dropouts ● Slow performance Possible causes Network source, cable, connection, RJ-45 (network) jack, driver, settings. Troubleshooting steps Quick Check: verify the network status lights that supposed to flash when there is network activity. Network connectivity wireless (WLAN) Use this information to troubleshoot wireless connectivity issues. Table 7-39 Issues, possible causes, and fixes Items Procedures Symptoms ● Unable to find networks (yellow bang) ● Connection dropouts ● Slow performance Possible causes Network source, cable, connection, wireless module, driver, settings. 88 Chapter 7 Troubleshooting guide

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Table 7-37
Issues, possible causes, and fixes (continued)
Items
Procedures
(2)
Touchpad
1.
Ensure touchpad on/off light is not amber (disabled). Double tap to enable.
2.
Verify whether touchpad device is listed in
Device Manager > Mice and other pointing
devices
.
3.
Install the latest touchpad driver.
4.
Adjust touchpad settings (
Control Panel > Mouse
).
5.
Test touchpad controller using the HP PC Hardware Diagnostics (UEFI) tool (
f2
>
Component Tests > Mouse Test > Pointer Test & Drag and Drop Test
).
The following steps are for authorized service providers/technicians.
1.
Check the touchpad cable for damage or a loose connection, and then reseat the
touchpad cable.
2.
If issue persists, replace the touchpad and verify the change.
Network connectivity (RJ-45 jack)
Use this information to troubleshoot network issues.
Table 7-38
Issues, possible causes, and fixes
Items
Procedures
Symptoms
Unable to find networks (yellow bang)
Connection dropouts
Slow performance
Possible causes
Network source, cable, connection, RJ-45 (network) jack, driver, settings.
Troubleshooting steps
Quick Check:
verify the network status lights that supposed to flash when
there is network activity.
Network connectivity wireless (WLAN)
Use this information to troubleshoot wireless connectivity issues.
Table 7-39
Issues, possible causes, and fixes
Items
Procedures
Symptoms
Unable to find networks (yellow bang)
Connection dropouts
Slow performance
Possible causes
Network source, cable, connection, wireless module, driver, settings.
88
Chapter 7
Troubleshooting guide