HP ProBook 630 Maintenance and Service Guide - Page 106

Hard drive or solid-state drive not recognized, Table 7-45

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NOTE: ● Back up all critical data before troubleshooting the drive. ● Before contacting support, HP recommends that you run a drive (HDD, SSD, M.2 drive) test using the HP PC Hardware Diagnostics (UEFI) tool on the suspected failed drive. ● Diagnose the hard drive using BIOS, Diagnostics built in the shipping image, or an external USB (http://www8.hp.com/us/en/campaigns/hpsupportassistant/pc-diags.html? jumpid=va_r602_us/en/any/pps/pl_ot_ob_ds_pd/HP_PC_Hardware_Diagnostics_cc/dt). ● HP recommends the drive quick test to quickly (less than 10 minutes) identify the malfunctioning drive. If the issue still exists, run Extensive Test (more than 2 hours, or loop mode, which runs until an error occurs). ● If any test fails, record failure code and contact support for instructions about how to order a replacement hard drive. ● If all of the tests pass, the hard drive is not damaged. As a rule, HP will not replace a hard drive under warranty that does not fail the HP Hard Drive Self-Test. ● If there is no physical problem with the hard drive (or memory), then try reinstalling the Windows operating system to troubleshoot the problem. Hard drive or solid-state drive not recognized Use this information to troubleshoot storage device issues. Table 7-45 Issues, possible causes, and fixes Items Procedures Symptom Hard drive is not recognized during POST Possible causes Loose connection, faulty hard drive, faulty drive configuration/BIOS setting. Troubleshooting steps 1. Perform a hard reset (8. Hard reset on page 58). 2. Reset BIOS to default. 94 Chapter 7 Troubleshooting guide

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NOTE:
●
Back up all critical data before troubleshooting the drive.
●
Before contacting support, HP recommends that you run a drive (HDD, SSD, M.2 drive) test using the HP
PC Hardware Diagnostics (UEFI) tool on the suspected failed drive.
●
Diagnose the hard drive using BIOS, Diagnostics built in the shipping image, or an external USB
(
us/en/campaigns/hpsupportassistant/pc-diags.html?
jumpid=va_r602_us/en/any/pps/pl_ot_ob_ds_pd/HP_PC_Hardware_Diagnostics_cc/dt
).
●
HP recommends the drive quick test to quickly (less than 10 minutes) identify the malfunctioning drive.
If the issue still exists, run Extensive Test (more than 2 hours, or loop mode, which runs until an error
occurs).
●
If any test fails, record failure code and contact support for instructions about how to order a
replacement hard drive.
●
If all of the tests pass, the hard drive is not damaged. As a rule, HP will not replace a hard drive under
warranty that does not fail the HP Hard Drive Self-Test.
●
If there is no physical problem with the hard drive (or memory), then try reinstalling the Windows
operating system to troubleshoot the problem.
Hard drive or solid-state drive not recognized
Use this information to troubleshoot storage device issues.
Table 7-45
Issues, possible causes, and fixes
Items
Procedures
Symptom
Hard drive is not recognized during
POST
Possible causes
Loose connection, faulty hard drive, faulty drive configuration/BIOS setting.
Troubleshooting steps
1.
Perform a hard reset (
8. Hard reset
on page
58
).
2.
Reset BIOS to default.
94
Chapter 7
Troubleshooting guide